Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR

[couldabeenworse]

Since other threads regarding this have gone off track, I just want to make sure everyone takes note of the Fall Update:

https://pages.ebay.com/seller-center/seller-updates/2018-fall/service-metrics-and-shipping.html#m17-...

Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. eBay will not protect you from a claim if you send the tracking number to the buyer via email.

Long story short: if you fail to upload tracking before the Estimated Delivery Date passes and buyer insists he did not receive your order, you will lose the claim no matter what your tracking says.

[myangelandmyprincess]

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@emerald40 wrote:

I get emails from ebay letting me know when they are having one of their sales and extra ebay bucks offers.

I also get notifications on my seller account for the various promos they are having.

And that is it.

Probably why I did not realize some are getting inundated with ebay messages, because I get very few.

But since the above is all I really need, I am not going to mess with my settings.

I sense that I am dealing with an older crowd.  So no one has told me yet my emails are annoying.  In facct, I get thanks yous for the heads up and keeping them informed.

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Like I say I don’t know why it wouldn’t be the default for everyone.   I’ve never even looked at my notification settings before now so I wasn’t sure how to get there but found it easy.  Everything was automatically set to real time notifications.  I actually changed a few while I was there like not no notifications when i list an item and the end item one not being real time but just monthly.   Those are the only ones that really bother me.  

[myangelandmyprincess]

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@fern*wood wrote:

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@emerald40 wrote:

An app?

I am older, not computer savy, and do not have that.

So for me that is why I appreciate the seller's update.

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Don't you get that email from ebay that automatically goes out as soon as the seller prints the label---the one with the annoying verbiage saying your item shipped?  I don't even want that one, since the tracking number shows on the item, and if I need to check it I can easily find that.

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You can go in and change it to where you don’t get the email about it 

[fern*wood]

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@myangelandmyprincess wrote:

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@fern*wood wrote:

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@emerald40 wrote:

An app?

I am older, not computer savy, and do not have that.

So for me that is why I appreciate the seller's update.

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Don't you get that email from ebay that automatically goes out as soon as the seller prints the label---the one with the annoying verbiage saying your item shipped?  I don't even want that one, since the tracking number shows on the item, and if I need to check it I can easily find that.

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You can go in and change it to where you don’t get the email about it 

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Thanks, that's what Emerald must have done if she isn't getting them, because I know sellers can't stop them from going out.

[tunicaslot]

Well I think it was considerate that the seller emailed you - since few do - it was a nice gesture on their part and I wouldn't fault them for it. 

Everyone is always complaining about the bad sellers - now we have a decent one who goes a little above and beyond and people still aren't happy.

I've always uploaded tracking - even when I bought my postage at the PO as I didn't use online labels for years. In 20 yrs I've had 1 INR I can remember and the package was actually lost in the sort in Florida on it's way to Puerto Rico.

I don't see this as a money grab by Ebay but more as a convenience that buyers have asked for since so many report emailing sellers for the simplest questions and never getting a response. With both people in a falimy working - it's beneficial for them to know when a package is arriving so they can either leave instructions on where the carrier can leave it or make arrangemnts to have it picked up. Many sellers I know use Stamps.com - not sure if tracking is automatically uploaded to Ebay but these sellers do provide buyers with the tracking number. To me it's just common courtesy.

And em - many here are not aware of how mail is delivered in other parts of the states or in these newer developements. My son had a bank of mail boxes at the main office at his last appt - packages were to be left in the apt comples office. At the house he's in now - the mailbox is on the street so the postman just drives along and puts the mail in the box. Packages are brought up to the porches - but I'm sure that's not the case everywhere. When your mailbox is right on your house - you take it for granted and don't realize others have to walk to theirs. 

[ted_200]

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@pingpong517 wrote:

i simply don't understand why anyone wouldn't couldn't do this already..WHY is anyone NOT uploading the tracking and/or using labels that ebter it automatically....

a seller who is so lazy, and can't see why a buyer want to see and use the tracking, why ebay expects the tracking..Deserves not to win a case.....

I almost can't believe ebay has to state it....

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Well, there are many potential reasons, some I've already covered.

Another is that I often use stamps (which can be used to ship at costs far lower than any eBay label "discount"), which would mean I would have to manually enter tracking numbers.

Another is the Fed Ex / UPS package re-direct scam.

https://community.ebay.com/t5/Selling/New-Scam-FedEx-package-rerouted-to-a-different-state-without/m...

If I'm using a carrier that is going to allow the buyer to re-direct to a different address (where I'll get scammed), the last thing I want to do is give out the tracking number to become an accomplice to my own defrauding.

[nowthatsjustducky]

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@ted_200 wrote:

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@pingpong517 wrote:

i simply don't understand why anyone wouldn't couldn't do this already..WHY is anyone NOT uploading the tracking and/or using labels that ebter it automatically....

a seller who is so lazy, and can't see why a buyer want to see and use the tracking, why ebay expects the tracking..Deserves not to win a case.....

I almost can't believe ebay has to state it....

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Well, there are many potential reasons, some I've already covered.

Another is that I often use stamps (which can be used to ship at costs far lower than any eBay label "discount"), which would mean I would have to manually enter tracking numbers.

Another is the Fed Ex / UPS package re-direct scam.

https://community.ebay.com/t5/Selling/New-Scam-FedEx-package-rerouted-to-a-different-state-without/m...

If I'm using a carrier that is going to allow the buyer to re-direct to a different address (where I'll get scammed), the last thing I want to do is give out the tracking number to become an accomplice to my own defrauding.

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Sounds like a good compromise would be for eBay to set it up so you can upload the tracking, but give you the option to inform the buyer or just keep it between you and eBay.  At least then, the PHBs here would see that tracking is uploaded,which would satisfy the requirement for seller protection.  And then they could make another little change to where the buyer does not even get the shipped notification unless the seller marks as shipped, or tracking shows there was a genuine scan.

[myangelandmyprincess]

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@tunicaslot wrote:

Well I think it was considerate that the seller emailed you - since few do - it was a nice gesture on their part and I wouldn't fault them for it. 

Everyone is always complaining about the bad sellers - now we have a decent one who goes a little above and beyond and people still aren't happy.

I've always uploaded tracking - even when I bought my postage at the PO as I didn't use online labels for years. In 20 yrs I've had 1 INR I can remember and the package was actually lost in the sort in Florida on it's way to Puerto Rico.

I don't see this as a money grab by Ebay but more as a convenience that buyers have asked for since so many report emailing sellers for the simplest questions and never getting a response. With both people in a falimy working - it's beneficial for them to know when a package is arriving so they can either leave instructions on where the carrier can leave it or make arrangemnts to have it picked up. Many sellers I know use Stamps.com - not sure if tracking is automatically uploaded to Ebay but these sellers do provide buyers with the tracking number. To me it's just common courtesy.

And em - many here are not aware of how mail is delivered in other parts of the states or in these newer developements. My son had a bank of mail boxes at the main office at his last appt - packages were to be left in the apt comples office. At the house he's in now - the mailbox is on the street so the postman just drives along and puts the mail in the box. Packages are brought up to the porches - but I'm sure that's not the case everywhere. When your mailbox is right on your house - you take it for granted and don't realize others have to walk to theirs. 

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I’m certainly not suggesting anyone who emails the buyer is a bad seller and I get they are just trying to go “above and beyond”. I know I recently emailed buyers when items shipped specifically telling them how their fragile items were shipped so they would know and be prepared on how to open without damaging the product.   Which isn’t info they are going to get notified by eBay.   Now I get these sellers who email just to notify about shipping are still doing it as above and beyond gesture.  And I would never harm or complain to them about doing so. 

 I’m just saying on these boards that the other poster is correct.  Not all buyers appreciate the extra communication so it’s best sometimes to not do it.  While I know the sellers are just trying to be good sellers  I don’t like the extra emails.  Just my preference.  

[southern*sweet*tea]

@emerald40

I literally get buried with emails lol

Check your preferences, you can set them to get the item shipped and item delivered emails, and a bunch of other stuff.

Account>communication preferences>under buyer click show. Be sure to click save after you make your selections.

https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=MyeBayNextNotificationPreferences&ssPage...

[buyselljack2016]

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@emerald40 wrote:

a

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@buyselljack2016 wrote:

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@emerald40 wrote:

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@myjunqueyourtreasure wrote:
And while you may like that email, there are buyers out there who would slam you into the middle of next week for what they consider "extraneous garbage" in their inboxes.

______________________________________________

Thanking me for my purchase and updating me as to when I can expect my package is "extraneous garbage?" 

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Pretty much 🙂

I know when I have purchase something.

If the tracking has been uploaded, I know how to follow it.

USPS "informed delivery" shows when my item has arrived at the PO. It shows when it is "out for delivery", and a 2 hour window within which I might expect delivery based on the carriers "historical delivery time".

Shows all expected tracked deliveries, so if my wife is getting 4, and I am getting 1 we do not need 5/10 emails from sellers.

USPS "informed delivery" sends me an email when tracking has been scanned delivered.  No need to watch out the window, or run out to the box in the rain too look.

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Again, where is your mail box in relation to your house?

Against it, mail slot?

Not all of us have that.

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Matters not.  An email from a seller that would know less than informed delivery has provided is of no value.  The status of an actual scanned delivery is up within 2 minutes or so, after delivery.

[emerald40]

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@southern*sweet*tea wrote:

@emerald40

I literally get buried with emails lol

Check your preferences, you can set them to get the item shipped and item delivered emails, and a bunch of other stuff.

Account>communication preferences>under buyer click show. Be sure to click save after you make your selections.

https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=MyeBayNextNotificationPreferences&ssPage...

____________________________________________

I have never knowingly changed the preferences.

They are what they are.

And since some of you are getting inundated with emails, I am glad I am not.

I do get the offers through which is really all I need or want.

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[city*satins]

I doubt we will ever know the full truth behind changes made by ebay, but my money is on "money".  Most things tend to wind themselves back to money in one way or another.

From our pockets to eBay's pockets.

[city*satins]

I do not use ebay labels.

I send an email through ebay with the tracking no and copy and paste the Fed Ex website so they know where to find it.

But you also input/upload the tracking number into the eBay system, right?

I hate having to do that....my eyesight isn't what it should be and I never seem to type it correctly the first time....or the second.   That's one reason I really like eBay labels.

[city*satins]

Never rely on ebay's site for tracking.  It is slow to update and usually wrong.

I direct my buyers right to the carrier website and that is the one I check when I am expecting a package.

It might be slow to update but I've never seen it be wrong.  Never mind usually wrong.  That's not my experience.

You realize, I hope, that once you input that # into eBay, the buyer gets a message?  There's really no need to send yet another message to the buyer with that number. 

[tunicaslot]

Angel - this was not directed at you - I just wanted em to know that I thought it was considerate of the seller to email and that not all of us are bothered by the emails. I know in today's busy climate - probably less is best but I just think it was a nice thing for the seller to do.

[myangelandmyprincess]

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@tunicaslot wrote:

Angel - this was not directed at you - I just wanted em to know that I thought it was considerate of the seller to email and that not all of us are bothered by the emails. I know in today's busy climate - probably less is best but I just think it was a nice thing for the seller to do.

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I knew it wasn't likely directed at me but wanted to still clarify it's not like it just makes me so angry ha.   I get they think they are just going the extra mile but yea less is best.