Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR

[couldabeenworse]

Since other threads regarding this have gone off track, I just want to make sure everyone takes note of the Fall Update:

https://pages.ebay.com/seller-center/seller-updates/2018-fall/service-metrics-and-shipping.html#m17-...

Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. eBay will not protect you from a claim if you send the tracking number to the buyer via email.

Long story short: if you fail to upload tracking before the Estimated Delivery Date passes and buyer insists he did not receive your order, you will lose the claim no matter what your tracking says.

[couldabeenworse]

So what are they going to do when they get the notice - drop everything so they can run home and wait with bated breath for the delivery person to start their way down the street?

If the get tracking on the shipment, they can make plans so the package is outdoors for the minimum amount of time.  Porch Pirates are not omnipresent; every minute or hour a parcel is left outdoors increases the risk that it will disappear.

[nowthatsjustducky]

If this was about stopping porch pirates, eBay would simply doa big money grab and require signature confirmation on everything; which would mean more fees because sellers will up their prices to cover that requirement.

That is probably their next plan in this regard anyway.

[nowthatsjustducky]

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@sharingtheland wrote:

...which is likely the proximate reasoning behing the policy - to cause more sellers to buy shipping labels through eBay (which is a profit center). 

Ding. Ding. Ding.  I'm not even going to read past this post.

I was just getting ready to write that this new policy is aimed at forcing all sellers to use tracking.  No more small envelope item shipping using a stamp for postage.   This earns ebay at least (at this time) 26 cents for every widget shipped.

Every penny, no matter where or how found, counts in keeping ebay's boat afloat ...

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Stamped envelope shipping sellers won't be affected by this since they already have no INR protection due to no tracking.  Those are sellers who know the risk and understand that such risk is extremely minimal for what they sell; because even without tracking, buyers can lose their protection for opening too many claims.

[couldabeenworse]

That is good reasoning on why they want it uploaded before delivery  So fbe buyers know it's coming and can plan for it and if a seller doesn't do that they are responsible. 

I think it also explains why the penalty is loss of Seller Protection, rather than a fee increase or something that would benefit eBay more.

[nowthatsjustducky]

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@couldabeenworse wrote:

That is good reasoning on why they want it uploaded before delivery  So fbe buyers know it's coming and can plan for it and if a seller doesn't do that they are responsible. 

I think it also explains why the penalty is loss of Seller Protection, rather than a fee increase or something that would benefit eBay more.

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Probably because they figure that those sellers who eventually get hit by this will start using signature confirmation on everything, and as per my previous post which was right as the above was being posted, that means more fees for eBay due to prices going up to cover the cost of signature.

[southern*sweet*tea]

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@myangelandmyprincess wrote:

I'm also going to say it might be to prevent sellers from not shipping until a INR case is opened   I've seen on the boards buyers complaining sellers doing such 

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^^THIS^^

Bad sellers who are OOS hold back the tracking number until the buyer asks, then they either send a bogus one because they never had the stuff to begin with or they finally ship out the item when they get it back in stock.

[a_c_green]

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@couldabeenworse wrote:

So what are they going to do when they get the notice - drop everything so they can run home and wait with bated breath for the delivery person to start their way down the street?

If the get tracking on the shipment, they can make plans so the package is outdoors for the minimum amount of time.  Porch Pirates are not omnipresent; every minute or hour a parcel is left outdoors increases the risk that it will disappear.

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Hear, hear. Just last night, we got a text from our next-door neighbors who were out of town, telling us that they'd received notification of a package at their house, and asking if we could please pick it up and put it in their garage.

[coolections]

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@emerald40 wrote:

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I have read here where one uses it almost as a game.  Leading the buyer to think there is no tracking to see if he files INR.  Never understood that. 

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I believe because of what you said is why Ebay made the change. Too many games being played by some sellers trying to trick buyers. If you have tracking there is no reason to not upload it.

[couldabeenworse]

Probably because they figure that those sellers who eventually get hit by this will start using signature confirmation on everything

I don't think most sellers are that dumb; the Fall Update does not say that signature confirmation changes anything: if the seller doesn't upload tracking in time and buyer claims it was not received, seller loses.

[nowthatsjustducky]

I wasn't claiming sellers are that dumb.  I was speculating that the pointy haired bosses here likely believe that will work.

[couldabeenworse]

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@nowthatsjustducky wrote:

I wasn't claiming sellers are that dumb.  I was speculating that the pointy haired bosses here likely believe that will work.

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It would only work if sellers foolishly thought this had anything to do with signature confirmation.

NOBODY wants all packages to require a signature: not the carrier, not eBay, not sellers, and certainly not buyers.

[nowthatsjustducky]

All those others, I agree on.  Not so sure about eBay though.  If their bosses get it into their pointy little heads that signature required means higher prices, which means more fees, then the brain activity will stop at more fees, and real world logic be dammed.  And make it a TR+ requirement, and the good little puppies will be all over it with weeks of busy work to make all their listings compliant in order to keep that paltry little FvF discount.

This is my prediction for by the end of 2019.  They may not have mentioned it in the Fall Update, but there are good odds such insanity will make it into the Spring Update.

eBay is far too predictable.  They have such a track record of boneheaded ideas and policy, that it is getting easier and easier to predict their mid to long term future every year.

The other reason why they would do this is because Amazon already requires a signature for INR protection.  And who is eBay trying to imitate?

[retrose1]

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@nowthatsjustducky wrote:

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@missjen831 wrote:

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@ekmadonna wrote:

there is NO EXCUSE for not uploading tracking when you ship. Tracking is uploaded immediatly when you get a scan from PO. I don't understand why this would be an issue for anyone??

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It’s only automatically uploaded if you buy your labels through eBay. Not everyone does that. 

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And at least one major personality here that I know of prefers to keep the tracking on a need to know basis, uploading it when they open a case (which closes the case when the tracking shows delivered after all).

@retrose1  Isn't that generally your M.O. which has been working quite well for you?

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It works awesome for me.

And I rarely get a INR case - in fact so far this year I have gotten one INR case, which I won because I uploaded tracking - but I get at least a couple of buyers a week emailing asking when I'm gonna ship/where's my item - usually within a day after my tracking on the recipt shows it was delivered.

Experienced scammers don't want to get on radar, so they send a message phishing to see if I can prove delivery.  They don't want ebay seeing them lose dozens of cases.  And since I go all hard core about getting them on the PO radar about their 'lost' package - they 'find' it and that just stops them from filing a snad.  I have neve gotten a snad on a 'found' package.  Unlike a lot of scammers that know if they fail their snad on ebay there is always the pal and nothing that lets them know the seller will go all gansta to report them if they lose cash.

With ebay starting to punish sellers for any case, I think my way is so much better. 

[retrose1]

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@couldabeenworse wrote:

ALL users of the PO's services MUST supply a secure location for their packages to be delivered to

I've been hearing that line for 20 years, and have yet to see even a SINGLE document proving that its not baloney, much less defining a "secure location" as an "impenetrable vault".

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It's the same rule ebay is going to implment - if you don't do/have it, you won't be protected.  If you don't have a secure location, the PO insurance will probably not cover you.

[retrose1]

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@couldabeenworse wrote:

So what are they going to do when they get the notice - drop everything so they can run home and wait with bated breath for the delivery person to start their way down the street?

If the get tracking on the shipment, they can make plans so the package is outdoors for the minimum amount of time.  Porch Pirates are not omnipresent; every minute or hour a parcel is left outdoors increases the risk that it will disappear.

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So i guess that the answer about dropping everything to run home to get their mail is  - YES.

Bet many will be unemployed soon so they can sit at home waiting for an alert in their email or for the mailperson to walk down the street.