Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR

[couldabeenworse]

Since other threads regarding this have gone off track, I just want to make sure everyone takes note of the Fall Update:

https://pages.ebay.com/seller-center/seller-updates/2018-fall/service-metrics-and-shipping.html#m17-...

Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. eBay will not protect you from a claim if you send the tracking number to the buyer via email.

Long story short: if you fail to upload tracking before the Estimated Delivery Date passes and buyer insists he did not receive your order, you will lose the claim no matter what your tracking says.

[emerald40]

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@hillbillymedia wrote:

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@retrose1 wrote:

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@couldabeenworse wrote:

  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center...

I don't see any reason for eBay to protect sellers from Porch Pirates if they don't tell their buyers when their stuff is coming.

I have convinced myself that this is a major reason for the change, and will henceforth refer to it as The Porch Pirate Amendment.... 

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ALL users of the PO's services MUST supply a secure location for their packages to be delivered to - if the buyers are so worried about porch pirates - they should supply that location or get a PO box.

I find it hilarious that people have so little to do that they sit staring at their phones 10 - 15 times a day watching their pckage move.

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Exactly Rose. The only way to stop porch pirates is a secure location and as long as ebay gives these folks courtesy refunds, most buyers won`t take responsibility for themselves.

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For some of us who do not get mail delivered to our door, a secure location is a mailbox down the street.  And for packages that do not fit in it, there is the ground under it.

It is either that or driving to the PO each day to pick up our mail.

[hillbillymedia]

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@emerald40 wrote:

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@ted_200 wrote:

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@couldabeenworse wrote:

  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center...

I don't see any reason for eBay to protect sellers from Porch Pirates if they don't tell their buyers when their stuff is coming.

I have convinced myself that this is a major reason for the change, and will henceforth refer to it as The Porch Pirate Amendment.... 

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Well... I marked it shipped, it's not like they didn't know it was coming.  For the most part, this "Porch Pirate" thing is a) way overblown (an excuse to attempt to get a refund more often than an actual stolen off the porch item), and b) not my (our... or eBay's...) problem.  I don't think it's too much to expect that mail order buyers would have a secure way to handle their incoming mail. 

But however you see it, if I provided the tracking number 4 days ago, or I provided it 4 minutes ago, it doesn't change anything.  It was delivered, or it was delivered and stolen, either way - exactly how far in advance the tracking # was provided doesn't change a thing.  If it was left on the porch, it's because the buyer wasn't home, and it likely got "stolen" before he got home.  It's an arbitrary way to decide cases that are essentially the same circumstance, so I'd call it the "Shipping Label Profit Center Amendment" myself. 

_____________________________________________

Porch pirate is not overblown at all, especially around the holidays.  We just had one yesterday on the news of someone's home camera showing someone trying to steal a package off his porch.

And for those of us who live in areas where our mailbox is clustered away from the house, I  like to know when a package is coming rather than it sitting there all day vulnerable,

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I had this happen to me years ago. My mailman always put my stuff in one of my vehicles if I wasn`t home. I left to go get my boys from school. I was home less than 45 minutes later and 2 large boxes of video games were stolen. I lived out in the middle of nowhere and knew it was my neighbors that took them but couldn`t prove it. I got a PO box the next day.

[sharingtheland]

...which is likely the proximate reasoning behing the policy - to cause more sellers to buy shipping labels through eBay (which is a profit center). 

Ding. Ding. Ding.  I'm not even going to read past this post.

I was just getting ready to write that this new policy is aimed at forcing all sellers to use tracking.  No more small envelope item shipping using a stamp for postage.   This earns ebay at least (at this time) 26 cents for every widget shipped.

Every penny, no matter where or how found, counts in keeping ebay's boat afloat ...

[itsjustasprain]

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@retrose1 wrote: 
ALL users of the PO's services MUST supply a secure location for their packages to be delivered to - if the buyers are so worried about porch pirates - they should supply that location or get a PO box.

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What buyers SHOULD be doing is not going to stop them from filing an INR anyway if it gets stolen. And your habit of not uploading the tracking number unless the buyer files an INR is now going to burn you with having to refund even if you can prove delivery. Just upload the tracking after you bought the label and move on. (Plus you do know that Ebay charges the USPS on-line rate - right?)

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@retrose1 wrote: 
I find it hilarious that people have so little to do that they sit staring at their phones 10 - 15 times a day watching their pckage move.

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Maybe theyre just looking forward to getting their package and wondering where it is?

[retrose1]

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@emerald40 wrote:

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@couldabeenworse wrote:

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@ekmadonna wrote:

there is NO EXCUSE for not uploading tracking when you ship. Tracking is uploaded immediatly when you get a scan from PO. I don't understand why this would be an issue for anyone??

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Some casual sellers just ship at the post office, and it's an extra hassle for them to upload the tracking.  And some sellers have strange ideas about buyers using tracking to somehow cheat them so they go out of their way to NOT supply tracking.

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I do not use ebay labels.

I send an email through ebay with the tracking no and copy and paste the Fed Ex website so they know where to find it.

I have read here where one uses it almost as a game.  Leading the buyer a scammer to think there is no tracking to see if he files INR.  Never understood that.

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Fixed that for you.

Most of the time, if you stop them before they get started, AND let them know that they are going to get out radar that might keep track of their scammy ways, they don't come back for another attempt at the ebay free money well.

[nobody*s_perfect]

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@retrose1 wrote:

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 ... I find it hilarious that people have so little to do that they sit staring at their phones 10 - 15 times a day watching their pckage move.

Or perhaps they have opted into the USPS's notification service, and are mstly interested in the "Out for delivery" scan.

[retrose1]

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@nobody*s_perfect wrote:

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@retrose1 wrote:

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 ... I find it hilarious that people have so little to do that they sit staring at their phones 10 - 15 times a day watching their pckage move.

Or perhaps they have opted into the USPS's notification service, and are mstly interested in the "Out for delivery" scan.

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So what are they going to do when they get the notice - drop everything so they can run home and wait with bated breath for the delivery person to start their way down the street?

The only reason people thnk it's important to know when theya re getting the package is that companies trying to get an edge are telling them it's important and suckers fall for it....for over 90% of the buyers in the world - knowing that the package is in their mailbox is about as life altering as knowing when the wash cycle is finished.

[myangelandmyprincess]

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@couldabeenworse wrote:

  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center...

I don't see any reason for eBay to protect sellers from Porch Pirates if they don't tell their buyers when their stuff is coming.

I have convinced myself that this is a major reason for the change, and will henceforth refer to it as The Porch Pirate Amendment.... 

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That is good reasoning on why they want it uploaded before delivery  So fbe buyers know it's coming and can plan for it and if a seller doesn't do that they are responsible. 

[emerald40]

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@retrose1 wrote:

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@emerald40 wrote:

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@couldabeenworse wrote:

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@ekmadonna wrote:

there is NO EXCUSE for not uploading tracking when you ship. Tracking is uploaded immediatly when you get a scan from PO. I don't understand why this would be an issue for anyone??

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Some casual sellers just ship at the post office, and it's an extra hassle for them to upload the tracking.  And some sellers have strange ideas about buyers using tracking to somehow cheat them so they go out of their way to NOT supply tracking.

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I do not use ebay labels.

I send an email through ebay with the tracking no and copy and paste the Fed Ex website so they know where to find it.

I have read here where one uses it almost as a game.  Leading the buyer a scammer to think there is no tracking to see if he files INR.  Never understood that.

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Fixed that for you.

Most of the time, if you stop them before they get started, AND let them know that they are going to get out radar that might keep track of their scammy ways, they don't come back for another attempt at the ebay free money well.

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Actually it can go both ways.

When I spend good money, I want tracking.  With my mailbox set up, I want to know when an item is comingso I can arrange to take an early lunch to be there to pick it up.  In most neighborhoods, you get a sense what time of the day your mailman arrives.

But it did help me discover a scam seller.  I kept asking for tracking, and he kept putting me off.  Finally went hunting and saw that it was a stolen photo.  I guess newbie scammers do not know about the paypal hold, so he thought he could just put me off while he took my money and ran.

[emerald40]

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@nobody*s_perfect wrote:

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@retrose1 wrote:

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 ... I find it hilarious that people have so little to do that they sit staring at their phones 10 - 15 times a day watching their pckage move.

Or perhaps they have opted into the USPS's notification service, and are mstly interested in the "Out for delivery" scan.

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Exactly.  I get notified when a package is out for delivery.  No need to stare at my phone/

[emerald40]

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@retrose1 wrote:

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@nobody*s_perfect wrote:

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@retrose1 wrote:

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 ... I find it hilarious that people have so little to do that they sit staring at their phones 10 - 15 times a day watching their pckage move.

Or perhaps they have opted into the USPS's notification service, and are mstly interested in the "Out for delivery" scan.

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So what are they going to do when they get the notice - drop everything so they can run home and wait with bated breath for the delivery person to start their way down the street?

The only reason people thnk it's important to know when theya re getting the package is that companies trying to get an edge are telling them it's important and suckers fall for it....for over 90% of the buyers in the world - knowing that the package is in their mailbox is about as life altering as knowing when the wash cycle is finished.

______________________________________

Rose, do you have a mail slot in your door or a mail box attached to your house.

Many of us who live in plats, or out in the country do not have that luxury.  Our boxes are clustered down at the end of the street.

And that which does not fit is left on the ground or on top the box.

Either that or shlepping to the post office each day.

So we have to be more vigilant.

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[myangelandmyprincess]

I'm also going to say it might be to prevent sellers from not shipping until a INR case is opened   I've seen on the boards buyers complaining sellers doing such 

[nowthatsjustducky]

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@missjen831 wrote:

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@ekmadonna wrote:

there is NO EXCUSE for not uploading tracking when you ship. Tracking is uploaded immediatly when you get a scan from PO. I don't understand why this would be an issue for anyone??

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It’s only automatically uploaded if you buy your labels through eBay. Not everyone does that. 

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And at least one major personality here that I know of prefers to keep the tracking on a need to know basis, uploading it when they open a case (which closes the case when the tracking shows delivered after all).

@retrose1  Isn't that generally your M.O. which has been working quite well for you?

[couldabeenworse]

ALL users of the PO's services MUST supply a secure location for their packages to be delivered to

I've been hearing that line for 20 years, and have yet to see even a SINGLE document proving that its not baloney, much less defining a "secure location" as an "impenetrable vault".

[couldabeenworse]

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@myjunqueyourtreasure wrote:
Judging by the wording in the update ebay is getting themselves off the hook for tracking says delivered but buyer says it wasn't claims.

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Only those in which the seller failed to upload tracking in time for the buyer to make use of it.