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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR

Since other threads regarding this have gone off track, I just want to make sure everyone takes note of the Fall Update:

 

https://pages.ebay.com/seller-center/seller-updates/2018-fall/service-metrics-and-shipping.html#m17-...

 

Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. eBay will not protect you from a claim if you send the tracking number to the buyer via email.

 

Long story short: if you fail to upload tracking before the Estimated Delivery Date passes and buyer insists he did not receive your order, you will lose the claim no matter what your tracking says.

 

Message 1 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR

Unfortunately, the post office doesn't always scan it delivered like they're supposed to.  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center... "the Post Office didn't scan this, you can get it free, open a claim now" is just inviting unnecessary losses for sellers.

 

If they actually received the package, the tracking number is on it, so you are protecting yourself from pretty much nobody.

 

Glad eBay finally addressed this silliness.

Message 16 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR

There is no logical reason not  to upload the tracking number as soon as the seller knows it, or at least as soon as the package is in the hands of the Post Office.  All the things a buyer could do with it, they can still do when they receive the package and see the tracking number on the label. 

----------------------------
Successful and experienced seller since 1997, over 70,000 feedback, boardie since the boards were begun.
Message 17 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@pburn wrote:
I would normally agree with you, but we're seeing more and more buyers on these discussion boards who've had sellers scam them with fake address labels or whatever. Just the other day, a buyer had a seller actually print a label and then cover up their name and address with a fake name and address, photocopy it, and slap it on a package.

The tracking number--which the seller left intact--indicated the package was moving along in the tracking details; however, it was going to the wrong address . . .

The more we see of these kinds of seller scams, the less I believe the "delivered" scan should be the only criterion on which an INR is decided.

If the seller printed a label with a bar code on it - that story is just a story made of cow patties.

 

The ship to address is loaded onto the bar code and that is what is being read by the scanners - the actual address is only looked at by people doing the final sort and delivery.  And because it is not going to the address on the bar code - the item  almost never get delivered - it will bounce back and forth in the system and won't come back to the shipper because the return address is not in the barcode.

 

The ship to the zipcode is a great scan and ebay's new policy will not even slow it down since the whole point of using that scam is to keep the ship to address a secret, which means not printing shipping online, which can be looked at online.

 

I had a talk with the clerks and the assistant postmaster at my PO and they're NOT happy to hear about the fact that ebay will not honor the USPS delivery scans as correct information.  That - according to ebay - a delivery scan now means that the PO just dropped the package off in the garbage and scanned it in delivered.  I am going in on Monday to talk with the head guy, who will probably pass the information up the line.

(*Bleep*)
Message 18 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@ted_200 wrote:

@couldabeenworse wrote:

  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center...

 

I don't see any reason for eBay to protect sellers from Porch Pirates if they don't tell their buyers when their stuff is coming.

 

I have convinced myself that this is a major reason for the change, and will henceforth refer to it as The Porch Pirate Amendment....  laughing


Well... I marked it shipped, it's not like they didn't know it was coming.  For the most part, this "Porch Pirate" thing is a) way overblown (an excuse to attempt to get a refund more often than an actual stolen off the porch item), and b) not my (our... or eBay's...) problem.  I don't think it's too much to expect that mail order buyers would have a secure way to handle their incoming mail. 

 

But however you see it, if I provided the tracking number 4 days ago, or I provided it 4 minutes ago, it doesn't change anything.  It was delivered, or it was delivered and stolen, either way - exactly how far in advance the tracking # was provided doesn't change a thing.  If it was left on the porch, it's because the buyer wasn't home, and it likely got "stolen" before he got home.  It's an arbitrary way to decide cases that are essentially the same circumstance, so I'd call it the "Shipping Label Profit Center Amendment" myself. 

 

 


As usual, I think you are spot on. I`ve been printing labels thru ebay since it started so I`m already doing what is required for "protection". This is ebay taking yet more control over each transaction and finding more ways to make money doing it in the long haul.

"There`s always barber college" - Dalton - Road House
Message 19 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@couldabeenworse wrote:

@ekmadonna wrote:

there is NO EXCUSE for not uploading tracking when you ship. Tracking is uploaded immediatly when you get a scan from PO. I don't understand why this would be an issue for anyone??


Some casual sellers just ship at the post office, and it's an extra hassle for them to upload the tracking.  And some sellers have strange ideas about buyers using tracking to somehow cheat them so they go out of their way to NOT supply tracking.


Actually some sellers (like me) are aware of the fact that a LOT (between 10 - 15% in my experience) of ebay buyers out there will pounce on any opportunity to scam so I give them the opportunity to flush themselves out early so I can block them.

 

Most of my packages are delivered within 3 days - which happens to be my handling time so by the time ebay is telling the buyer that they can get a freebie because their package hasn't been shipped, they already have it and ebay looks foolish telling them something they don't need to know.  The ones that attempt the easy scam are informed that not only I have tracking that shows delivered, but I will get them on outside authorities radar by reporting the 'theft' of their package.  They ALL go away not wanting to risk any further scam.

 

This works.  I had a buyer that had red flags all over them, but unforuntately it was on the other site and you can't block them there.  Made offers and finally bought at full price and sure enough the day after they got it they started complaining that they didn't get the package.  Even after I sent them tracking that shows delivered, they kept at it, so I told them I would report their address to my postmaster and they will flag it and investigate - oooo, they found it within the hour.  And I haven't heard from them again.

 

On the other hand,  I have a guy on another site that bought a high dollar item and asked after the second day when I would ship, and I posted the tracking number the next day.  I got a message back telling me about how it was delivered the afternoon he messaged and he was shockedt at how fast it came and how pleased he is.

 

I will start to upload tracking - but I have alreay started listing less and less on ebay because of it AND am making sure that the post office knows that ebay is deliberately making he PO look bad with their new policy.

(*Bleep*)
Message 20 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@couldabeenworse wrote:

@ekmadonna wrote:

there is NO EXCUSE for not uploading tracking when you ship. Tracking is uploaded immediatly when you get a scan from PO. I don't understand why this would be an issue for anyone??


Some casual sellers just ship at the post office, and it's an extra hassle for them to upload the tracking.  And some sellers have strange ideas about buyers using tracking to somehow cheat them so they go out of their way to NOT supply tracking.


Criminals always find a way to steal. It doesn`t matter if it`s from the buyers side or the sellers side. I think it`s pretty natural that folks are untrusting after being a victim of a crime or reading about others experiences. People have an obligation to themselves to protect themselves, being sellers or buyers. Unfortunatly this might be a learning experience for many sellers that don`t upload tracking.

"There`s always barber college" - Dalton - Road House
Message 21 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@couldabeenworse wrote:

  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center...

 

I don't see any reason for eBay to protect sellers from Porch Pirates if they don't tell their buyers when their stuff is coming.

 

I have convinced myself that this is a major reason for the change, and will henceforth refer to it as The Porch Pirate Amendment....  laughing


ALL users of the PO's services MUST supply a secure location for their packages to be delivered to - if the buyers are so worried about porch pirates - they should supply that location or get a PO box.

 

I find it hilarious that people have so little to do that they sit staring at their phones 10 - 15 times a day watching their pckage move.

(*Bleep*)
Message 22 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@couldabeenworse wrote:

  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center...

 

I don't see any reason for eBay to protect sellers from Porch Pirates if they don't tell their buyers when their stuff is coming.

 

I have convinced myself that this is a major reason for the change, and will henceforth refer to it as The Porch Pirate Amendment....  laughing


I doubt we will ever know the full truth behind changes made by ebay, but my money is on "money".  Most things tend to wind themselves back to money in one way or another.

Message 23 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@fern*wood wrote:

@couldabeenworse wrote:

  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center...

 

I don't see any reason for eBay to protect sellers from Porch Pirates if they don't tell their buyers when their stuff is coming.

 

I have convinced myself that this is a major reason for the change, and will henceforth refer to it as The Porch Pirate Amendment....  laughing


I doubt we will ever know the full truth behind changes made by ebay, but my money is on "money".  Most things tend to wind themselves back to money in one way or another.


Totally agree with you and ted.

 

I se this as just another of ebay's manipulations to make sellers so paraniod that they will jump through any hoop to get what minor protection ebay offers them.

 

Since I am very sure that the deal with the PO about being able to print labels through ebay means that ebay gets to profit a % off each online purchase through them, it behooves ebay to make sure as many selers buy postage online as possible - it is obvious to me that is what this is all about.  Making the few holdouts jump through that hoop so ebay can make a few extra cents.

 

What many of the people who think this is a great idea miss - is that if ebay is making a profit off this deal, that means that ebay is sucking profit from the post ofice and is just as responsible for the next couple of postage rate hikes as the Chinese epacket deal.  Since after all, your online purchse is subsidising ebay's pocket instead of the post office.

(*Bleep*)
Message 24 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@retrose1 wrote:

@couldabeenworse wrote:

  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center...

 

I don't see any reason for eBay to protect sellers from Porch Pirates if they don't tell their buyers when their stuff is coming.

 

I have convinced myself that this is a major reason for the change, and will henceforth refer to it as The Porch Pirate Amendment....  laughing


ALL users of the PO's services MUST supply a secure location for their packages to be delivered to - if the buyers are so worried about porch pirates - they should supply that location or get a PO box.

 

I find it hilarious that people have so little to do that they sit staring at their phones 10 - 15 times a day watching their pckage move.


Exactly Rose. The only way to stop porch pirates is a secure location and as long as ebay gives these folks courtesy refunds, most buyers won`t take responsibility for themselves.

"There`s always barber college" - Dalton - Road House
Message 25 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@couldabeenworse wrote:

@ekmadonna wrote:

there is NO EXCUSE for not uploading tracking when you ship. Tracking is uploaded immediatly when you get a scan from PO. I don't understand why this would be an issue for anyone??


Some casual sellers just ship at the post office, and it's an extra hassle for them to upload the tracking.  And some sellers have strange ideas about buyers using tracking to somehow cheat them so they go out of their way to NOT supply tracking.


I do not use ebay labels.

 

I send an email through ebay with the tracking no and copy and paste the Fed Ex website so they know where to find it.

 

I have read here where one uses it almost as a game.  Leading the buyer to think there is no tracking to see if he files INR.  Never understood that.

 

 

Message 26 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR

Judging by the wording in the update ebay is getting themselves off the hook for tracking says delivered but buyer says it wasn't claims.
Reality is the leading cause of stress.
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@ted_200 wrote:

@couldabeenworse wrote:

  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center...

 

I don't see any reason for eBay to protect sellers from Porch Pirates if they don't tell their buyers when their stuff is coming.

 

I have convinced myself that this is a major reason for the change, and will henceforth refer to it as The Porch Pirate Amendment....  laughing


Well... I marked it shipped, it's not like they didn't know it was coming.  For the most part, this "Porch Pirate" thing is a) way overblown (an excuse to attempt to get a refund more often than an actual stolen off the porch item), and b) not my (our... or eBay's...) problem.  I don't think it's too much to expect that mail order buyers would have a secure way to handle their incoming mail. 

 

But however you see it, if I provided the tracking number 4 days ago, or I provided it 4 minutes ago, it doesn't change anything.  It was delivered, or it was delivered and stolen, either way - exactly how far in advance the tracking # was provided doesn't change a thing.  If it was left on the porch, it's because the buyer wasn't home, and it likely got "stolen" before he got home.  It's an arbitrary way to decide cases that are essentially the same circumstance, so I'd call it the "Shipping Label Profit Center Amendment" myself. 

 

_____________________________________________

 

Porch pirate is not overblown at all, especially around the holidays.  We just had one yesterday on the news of someone's home camera showing someone trying to steal a package off his porch.

 

And for those of us who live in areas where our mailbox is clustered away from the house, I  like to know when a package is coming rather than it sitting there all day vulnerable,

 

 


Message 28 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR

a


@gracieallen01 wrote:

@couldabeenworse wrote:

  I don't see any reason to encourage buyers to claim a freebie by putting the tracking status front and center...

 

I don't see any reason for eBay to protect sellers from Porch Pirates if they don't tell their buyers when their stuff is coming.

 

I have convinced myself that this is a major reason for the change, and will henceforth refer to it as The Porch Pirate Amendment....  laughing


 

Oh, yes.  And, just how many people do you think are going to take time from their 'busy schedule' to wait for the postman, on THAT day, whichever THAT day is - how often is ebay correct in their guesstimates of delivery?  

 

AND, how is it going to stop porch pirates?  Tracking will just say WHEN it was sent, and where it MIGHT be at any particular time - as so many people have shouted to ebay, it doesn't guarantee WHEN it will ARRIVE. 

 

I can just see the sale of Coleman camping supplies dramatically jump, so people can camp out on the porch and wait for the postman and foil those cursed pirates.

 


Never rely on ebay's site for tracking.  It is slow to update and usually wrong.

 

I direct my buyers right to the carrier website and that is the one I check when I am expecting a package.

Message 29 of 135
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Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR


@myjunqueyourtreasure wrote:
Judging by the wording in the update ebay is getting themselves off the hook for tracking says delivered but buyer says it wasn't claims.

Excellent point.

"There`s always barber college" - Dalton - Road House
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