@tellmemama wrote:
When I block a buyer I can assure you it is never in error. Any time someone costs me money, harms my account, approaches with anything other than a friendly tone, or fails the toolhaus test, they are added to my BBL. In fact, the only time I ever made a mistake was when I intended to block someone and typed his user name incorrectly so he was able to purchase a few weeks later.
What I don't understand is why buyers insist on finding out why they were blocked. The buyer mentioned above recently contacted me after claiming a false SNADs to avoid paying return shipping on the last item he was able to buy. He complained about something clearly mentioned and photographed in the listing but in messages said there wasn't enough money to be made for resale. Yes, he is also a competitor. Yes he is aware of the current SNAD metric rate and the cost of losing postage both ways. Yes he knows that eBay will no longer entertain an appeal when the buyer is clearly not being honest when filing a case.
No I did not respond.
Joe, absolutely. It is almost impossible for a block to be in error. It just means that something happened that has caused a seller to decide to block. While it is easy to be unblocked, I was referring to the decision made by the seller TO block. That is usually not something that they are going to be inclined to change. Sellers want to sell so they don't block lightly but when they do, it is very intentional.
In your case, you made an error that allowed someone you wanted block to still buy. But the opposite scenario is likely not going to happen, someone getting blocked because of an error like that.
Buyers often do want to know why they are blocked. Generally if they think about it, they could figure out the reason, but the reason is immaterial. Knowing isn't going to make them feel any better or change the situation as it isn't open to debate.
No response was the best response. He knew.
