This one jumped out at me (underline is mine):
New seller metrics
When you sell an item and the buyer notifies you that they have not received their item, or that it was not as described, your seller performance standard rating may be affected if you do not resolve the buyer request in a timely manner. Starting in June 2018, we will provide you with additional visibility into the status of your buyers’ after-sale requests in Seller Hub, which will help you identify any listings that aren’t meeting buyer expectations. The metrics will also show how often you receive these requests compared to sellers of similar items and circumstances. Low rates of after-sale requests can help improve your listings visibility.
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Ergo, high rates of after-sale requests are going to sink your listings.
It starts out talking about INRs and SNADs and then segues into "buyers' after-sale requests." What exactly is a "buyer's after sale request?" Is there going to be a distinction between a buyer messaging to say, "I love this widget, can't wait to use it but how do I turn it on?" and "I didn't get my widget in 36 hours, you bum."
In other words, all buyer communication/cases opened/whatever now lumped into one Seller Hub place that will make us, you know, be better sellers because, you know, we asked for it.
As usual, very vague.
I didn't know there was a Spring Seller Update board; I'll look at that during my lunch break. I've been working this morning and I'm going to work on a few things verrrrrrry differently now. I needed this Update to give me a nudge in certain directions.
Anyone else seeing Glitch Galore Nightmare ?
Signed,
Not Trying To Be Negative But There Are A Lot Of Changes Here
Sherry
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