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SELLERS - Part of The Problem with Ebay?

 

OK, so I am using what could be considered an inflammatory style in the title, but  am looking for rational discussion as I am pointing out issues and places where there could be improvement.  There is no "quick fix" solution - just things buyers should do or do better.   So offering this up as insight, from a buyer's perspective.   So yeah, if you want to look at my feedback or go ahead and make assumptions or attacks, I guess that is your "right."  Sigh.  But I am just offering insight in hopes a few other sellers might learn from my experience as a buyer. 

 

Recently, I needed to replace an item that I use frequently.  So being an ebay seller too, I came here looking to buy.  I had in my mind an amount I was willing to pay and searched out recent sales and confirmed I was in the right ball park. Adjusted my amount a bit.

 

So I entered my search criteria and ebay's algorithm returned 53 items.  On closer inspection 19 items (36%! )  were irrelevant. (....and some say there is "throttling?" stuck_out_tongue_closed_eyes)    The irrelevant items were items associated with what I wanted but not the exact item.  (I used an exact name/info search)  So down to 34 listing to consider.

 

Looking further, about half had prices that were 50% or more higher than the average of recent sales and most of these were BIN with no BO associated.  So I looked at the remaining 17 closely.  This is where the "fun" begins. 

 

Now what follows is included should anyone wish to understand what a buyer "sees" and experiences.  

 

So the fun is that HALF of the listings were grossly deficient!  I am looking at used items and:

  • seller posts a stock photo of a new item?
  • sellers posted 1-2 pictures that are blurry and don't show the condition.
  • sellers have zero or scant description - perhaps relying on the LONG ebay included "catalog" information?
  • Listing unclear as to what essential items were included.
  • sellers failing to follow ebay policy of disclosing all flaws, etc.
  • Almost none reported on the history of the item

 

It sure appears as though the scant info provided would leave one WIDE opening to claims of NAD since descriptions are weak.  Yeah, I know, it doesn't matter in a SNAD case, buyer always wins, but is this a reason to not show the condition or an adequate description?  Is this what sellers have defaulted to under the ebay policy?  Is this acceptable?

 

So I ended up sending out 7 emails requesting specific information, additional pictures, etc.  I am happy to report that I got 3 replies and those were fast and responsive sellers.  {Wish I could have rewarded each of those three with a sale. } But three others - nadda. One seller promised to provide pictures the next day and failed to follow through.

 

One of these "no reply" sellers had their listings sell for well less than I would have paid.  I guess I should have done what most would do, buy cheap and file a SNAD if I was disappointed.  But sigh, I have a conscience and just don't work like that.

 

Oh and there was one seller, with just 3 feedback, who listed scant info and a stock photo.   (That in a category known to be trolled by scammer.)   Sure looked like a potential scam case waiting to happen.

 

Then of course I had to go in and look at feedback scores of sellers. One with 95% FB most would have passed by, but it was a low volume seller with a Neg from ONE remorse buyer.  Then there was the seller with 1,000s of FB & a rating under 98% and hundreds of Negs for INR & inappropriate behavior (pass).

 

So in the end, I saw an item that was in great shape but missing a few essential pictures.  Got a FAST reply from the seller with extra info and pics.  Had a few more email exchanges and ended up buying from a responsive and helpful seller!  YEAH!  They do exist! laughing

 

OK, so someone is going to retort - "Hey, you got your item and paid what you want, what is there to complain about!"  That is NOT the point of this post.

 

The point is that in doing what was needed to insure I avoided a "case" (doing the DD noted on these forums)  I spent over 3-hours in the buying process!  So part of the point is: what other buyer is going to spend that time and effort?  

 

So it is pretty easy to see how disputes arise and how a casual buyer might easily get into trouble.  Most of which appears to be avoidable by better listing practices, being responsive to buyers, etc.

 

Now this is generally my experience when I go looking for used items on ebay.  It is time consuming and frustrating and I can see why it might turn off other buyers.

 

Maybe ebay could create a peer review panel of experts to coach sellers when these kinds of deficiencies occur?  But less than stellar selling practices appear to be wide-spread.

 

I dunno - all fwiw!  

 

OK, now flame away with the personal attacks that have nothing to do with the topic at hand.  Sigh

 

 

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159 REPLIES 159

Re: SELLERS - Part of The Problem with Ebay?

Hey, thanks for that!  You make a good point and I agree.  There is no free lunch and buying new items at a deep discount sure would require some caution.  I'm not looking to steal anything, just pay a fair price as demonstrated by the selling history.

 

I think where the most frustration comes is buying used items.  This is where caveat emptor comes into play and sellers need to help their buyers. 

 

 

 

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Re: SELLERS - Part of The Problem with Ebay?

I recently wanted a specific style and brand of shoes.

 

now I could have went straight to the manufacturer, but I know folks that live next to the outlets can buy previous year stock on super sale and pass the savings onto me here.

 

I have now purchase the same pair of shoes for different times only to have each pair arrive not as ddescribed.

 

 

TWO were listed as new and arrived very used.  One was the wrong style and size, and one pair arrived with only one shoe, mangled beyond belief in a large envelope.

 

I tried to purchase a hoodie, seller listed as new, it arrived with an oil stain.

 

My husband needed a part for his motorcycle, he searched for 4 days before giving up and buying elsewhere due to bad descriptions, bad feedback and sellers not answering questions.

 

So it's not just lazy descriptions, it's the deceptive descriptions and careless sellers.

 

 

Message 17 of 160
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Re: SELLERS - Part of The Problem with Ebay?

OK, now flame away with the personal attacks that have nothing to do with the topic at hand.  Sigh

 

 

I'm sorry you have had experiences like this.  It does happen and some seem to wander in packs with the goal of piling on.

 

I have posted many times that there are scamming buyers and scamming sellers~which is interpreted to mean that I am anti seller.  Imagine that.  Quite a stretch, but things get twisted all the time.  Stating that there are seller problems is not always accepted here.

 

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Re: SELLERS - Part of The Problem with Ebay?

All SNADs apparently count now and sellers can no longer get Ebay to mediate them.  Some buyers do file false SNADs, which is ethically wrong and the seller should not have to pay for those returns, but it may be that all SNADs counting now, instead of being mediated, is in response to legitimate SNADS rising.

 

 

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Re: SELLERS - Part of The Problem with Ebay?

My husband needed a part for his motorcycle, he searched for 4 days before giving up and buying elsewhere due to bad descriptions, bad feedback and sellers not answering questions.

 

 

Exactly.  I'm in the same situation now. No responses to emails.  

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Re: SELLERS - Part of The Problem with Ebay?

I think one of the first things a buyer needs to consider is that a very large portion of sellers on ebay are wannabe-sellers or maybe-be sellers.  Yet, they don't know all that much about what they are doing.

 

Bad photos?  Tell people to use a camera.  Some can use a phone, and do it well, but not enough.

 

Stock photos?  If you use the catalog, they come free of charge and compliments of ebay, just check the UA.  Anything you or anyone else uploads, is theirs to use as they please.

 

Catalog descriptions?  If you don't know what you are doing or are taking shortcuts, the only way to fly - let others do the dirty work for you, right or wrong.

 

Sorry, lunch is ready, so have to go. One could be here all day adding to the list.  Smiley Very Happy

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous
Message 21 of 160
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Re: SELLERS - Part of The Problem with Ebay?

You bring up a good point- which is essentially THE point- about how much time the eBay setup wastes.

 

Had you tried running the same search on Google, you likely would have found the perfect item very fast- right on eBay!

 

Were you searching using "Best Match"? Sorry if you said so and I missed it.

 

See, to me, most of what you're outlining here are search issues that eBay could fix, but won't, like the irrelevant results and the misuse of stock pictures on used items. They could write a simple program to not allow stock pics to be used when 'used' or even 'new other' is selected as a condition... or, they could add another filter like "actual photos".

 

eBay could go a long way to fixing these issue- they claim, after all, to be a "software company"- but it seems they refuse.

 

For all their booting of great sellers over the years that were trapped by pretty much retroactive, arbitrary, and meaningless metrics to "improve the buyer experience", we still see many buyers having less than adequate buying experiences... and these seem to be growing. Yet, with so many thousands of "problem" sellers booted over the years, how is that possible?

 

Make no mistake- everything that happens on this site happens because eBay allows it, or at least allows it to continue. How many times have all of us reported sellers blatantly violating the rules, yet the vast majority of those listings- usually from megasellers or overseas sellers- stay up year after year.

 

Maybe I am unlucky here and just lucky everyplace else, but the only place I've ever encountered "out of stock" AFTER a sale with the sale canceled "at the buyer's request" has been here... and it's STILL happening.

 

Going back to the OP's time wasting experience, though, I had my first one of these back around 2012 when eBay really got Cassini fired up. To this point, I did probably 98% of my buying on eBay. 

 

I came on here one day looking for an automatic irrigation kit for the front yard. eBay's Cassini gave me page after page after page of pieces of a kit, standard lawn sprinklers, etc., etc. I was incredulous and kept changing keymords around, but nothing.

 

I went to the other place, entered my original search and the first thing that popped up was EXACTLY what I was looking for. eBay- likely a half hour, empty handed. The other place- within a few seconds, turn on one click buying, BOOM, done.

 

This is why eBay only gets far less of my buying these days- and that's mainly because in both my hobby buying and business buying I buy a lot of pretty unique or hard to find items. Especially when looking for things for my business it's really not productive to have to waste time thanks to eBay.

 

 

Chaos is NOT an "industry standard".
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Re: SELLERS - Part of The Problem with Ebay?


@threshold.sales.group wrote:

Fwiw, for context I think it helps to know the manufacturer suggested retail of the item(s) in question? If it's a wholesale item, then what's the full service distributor price?   

 

Of course there are sloppy ebay sellers, that's bad for all, but what gets lost many times in these sort of discussions is that often the items in question are being shopped and then purchased at a deep discount off regular retail or wholesale. There's no free lunch. If as a buyer folks want to purchase for lower cost than than official distribution channels then that will require doing some digging and putting up with some hassles. Guaranteed. It's just a basic business fact. If the occasional pain in the butt outweighs the chance to lower costs then that buyer should be purchasing from full service sources and paying their price.

 

    


Funny, but I seldom see deep discounts. I do see listings for close to retail and above...... alot of them.

 

Plus when you pay "full price" there is often free shipping. On ebay the shipping is often extra and expensive.



"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE
Message 23 of 160
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Re: SELLERS - Part of The Problem with Ebay?

Most folks come to ebay shopping for champagne on a beer budget and expect world class service and thats just not going to happen....

Message 24 of 160
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Re: SELLERS - Part of The Problem with Ebay?

Write to Macy's and see if you get any additional photos.

Message 25 of 160
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Re: SELLERS - Part of The Problem with Ebay?

buy from me and you'll get great service.

 

I find it offensive that you would even suggest that all eBay sellers are slackers.



"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE
Message 26 of 160
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Re: SELLERS - Part of The Problem with Ebay?


@timzbiz wrote:

Write to Macy's and see if you get any additional photos.


1) Macy's is selling new from the manufacturer, and they will take anything you bought back.

 

2) eBay is most often used or new, other.....



"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE
Message 27 of 160
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Re: SELLERS - Part of The Problem with Ebay?

Jeez, I'm not expecting world class service. Walmart level service would be nice. I agree with the OP, there are too many lazy sellers on here. In my category those lazy sellers expect more money than I sell for on my speciality full service website. They throw up a few fuzzy pictures of a dirty item without any kind of description or effort at all.

 

So from what I'm seeing and I buy a LOT, many Ebay sellers now want to provide thrift store level service but want Neiman Marcus pricing.

 

Message 28 of 160
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Re: SELLERS - Part of The Problem with Ebay?

Gave you an ol' thumbs up! You made me want to do a better job on my listings 🙂
Message 29 of 160
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Re: SELLERS - Part of The Problem with Ebay?

I will agree in this point.... rarely do I get a questions sent to me that isn't covered in the listing that they just didn't bother to read.
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