SALES TAX

[goldngirl58]

ARE SELLERS REQUIRED TO PUT IN THIER LISTING POSSIBLE SALES TAX

[ckimodog]

@goldngirl58 

I'm very sorry for your situation, but the buyer should have noticed the sales tax applied in the invoice.  My guess is they just clicked and simply didn't see that it was included in the sale.  I agree you don't deserve the negative, but sales tax on eBay is implemented for all states who charge a sales tax.  It's the law.  Sorry. 

[monroe67]

You omitted one crucial detail from your Original Post:  What did you sell?  
The item you sold was a bag of coins.  Wheat pennies.  
It looks like your listing was in a proper category:  "Coins: US > Small Cents > Lincoln Wheat (1909-1958)"  

If you read through this Selling forum going back even just a few weeks, you will see a LOT of posts about the sales taxation of collectible, no longer minted, historic coins.
Sales tax laws vary widely (and wildly) among the 46 states with state-wide sales taxes.  IMO, eBay does their best to keep up with all those laws, but we do live in an imperfect world.  Collectible coins is a very complex area when it comes to sales taxation.

What my selling ID might have considered was to refund that buyer whatever sales tax he/she paid.  Even with a 10% sales tax, that would have been "only" $3.20 on that $32.00 sale.  (I'm pretty sure Louisiana requires less than 10% sales tax, though.)  However, giving buyers their sales taxes back is not the best solution, as it just reduces your own profits.  

BTW, I have to agree with you that the buyer did not read your listing carefully when griping about the coinage years included, etc.  Nothing you can do about that either.   

[goldngirl58]

do you really think he would not cherry

pick them and return others?

[reallynicestamps]

got a negative from a buyer that complained that I did not advise him of possible sales tax.

You can add a Response to any feedback.

It usually isn't a good idea.

But "Online purchases are subject to local sales taxes. These are collected and remitted to your state by eBay."

Many years ago eBay gave sellers some boilerplate for international sales. I still have it on all my listings.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying

You could cut and paste that into all your listings. More useful than the garbage AI listings we are starting to see used.

what is wrong with my response? ...Did I hurt his feelings?

Since you seem to agree that his FB is accurate (shouting/not your responsibility/not a full run) yes.

You were unprofessional in your first response.

You poked the bear.

Don't poke the bear.

Better would have been "I regret you are unhappy with your purchase. Please return it for refund."

No need to send a Return Shipping Label, since this is Buyer Remorse.

[reallynicestamps]

When the first reaction is "He will cheat me." my first reaction is that the seller is projecting his own character onto the buyer.

[stuff4divas]

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@goldngirl58 wrote:

do you really think he would not cherry

pick them and return others?

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No, i don't think that, so far i still am not that callous to automatically think that way of my buyers without cause.

Two most recent examples come to mind>

I refunded 2 buyers bc they had not rec'd their items (this was during Christmas season). I asked them to either refuse the package if it ever came to them or I would send them a prepaid return shipping label.

Each item was about $300.

One buyer decided to keep it and paid me thru Paypal, the other buyer refused the package as discussed and that item was returned back to me safe and sound.

I was in contact with them thru text and phone. Both very pleasant and honest people. It gave me so much hope for the human race.