Return/refund request

[sangu4772]

Hi!  I started selling in Nov 2024. Have sold about 70 items. Had my first request for refund due to item defect. Customer bought new with tags on Nike sandals. Stated the strap ripped after 5 minutes of wear.  I wasn’t sure how to proceed so offered 1/2 refund no return. They declined offer.

Is the right thing full refund or have eBay step in. Not sure what eBay decision and do t want bad mark. I feel bad but they were solid in tact shoes Nike is not cheap material. Made me wonder if too small for customer.   Thank you. 

[sangu4772]

Very good point!  I’ll remember that. Thank you. 

[soh.maryl]

ALL eBay sellers, as well as ALL eBay buyers, owe it to themselves to get well acquainted with the Money Back Guarantee, preferably BEFORE beginning to buy or sell here.

Learning as you go may work in some situations; however, you have to go into eBay armed with ALL the information you can possibly accumulate.  

[sangu4772]

Hi!  I appreciate all the helpful advise. I’m learning. One additional question. It has happened to me but sure it will. How to handle/process a return request due to not fitting or changed mind.  Thank you. 

[bonjourami]

"Hi!  I appreciate all the helpful advise. I’m learning. One additional question. It has happened to me but sure it will. How to handle/process a return request due to not fitting or changed mind.  Thank you. "

That would be a remorse return, and if you have a no return policy, you are not obligated to accept the return. And Ebay will usually back you with that.

[stuff4divas]

@sangu4772   b4 u proceed with anything, have them send photos of the broken strap so u know u r dealing with an honest buyer

[sangu4772]

Thank you very helpful.