@antflan77 wrote:
Would someone correct me if I'm wrong please, but I believe a seller has to report a buyer for non-payment before canceling their order. I just waited the 4 days expecting a buyer wouldn't pay (history of this) and promptly canceled their order. Then when I went to report them, the only available choices were incorrect items (buyer asked to cancel, etc). So the only option I see is this:
Next, tell us what happened
If your buyer hasn't paid, please open an unpaid item case.
When I click on the link it tells me a cancellation already exists. So I believe I should have opened an unpaid item case, then cancelled the order, right?
Hm. It seems that verbiage you saw from eBay saying to open an unpaid item case is outdated and obsolete. IIRC, eBay stopped calling them unpaid item cases and started just calling them “cancellations” which obviously adds to this confusion.
That verbiage should say to open a “cancellation” under ebay’s current terminology. And that’s why eBay won’t let you open one because a “cancellation already exists”. Yes, eBay is talking in loops here. And yes, it’s stupid and lame.
