cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Receiving orders with shipping address partially in arabic characters

This is the first time I received an order with the address partially filled out in a non latin alphabet. My issue isn't really with the buyer who filled it out this way, but with ebay who allows it.

 

Why does ebay allow it but creates problems when trying to print out the postage label? The buyer in this instance knows how to use the latin alphabet. The shipping address is domestic and filled out using the latin alphabet. But the addressee name is in arabic and isn't recognized when printing a postage label... so it just comes out blank without any notification or error message.

 

Majority (not a high majority) of the time I'm sure it won't be an issue for the carrier to deliver... but it can. Ebay should either correctly accept and transfer these foreign alphabets into their systems or not allow it in the first place for buyers to input.

 

This also happens with Russian and Asian characters, but this is the first time I've received an address with latin characters partially written within it... and a domestic sale for that matter.

Message 1 of 25
latest reply
24 REPLIES 24

Re: Receiving orders with shipping address partially in arabic characters


@1786davycrockett wrote:

 

It shouldn't be that difficult to do a tracing of the Arabic name on the shipping label, and your buyer may well appreciate your effort!

 

 


"I have seen multiple English spellings of the same Arabic word -- so mistakes in translation, from Arabic to English, are possible."

 

So wouldn't it be just as common for me to make the same translation mistake? I wouldn't want to be responsible for a bad translation. I would assume the party who is more familiar with the language or their own name (the buyer) would have a better chance at translating than someone who has no knowledge of it (the seller, me).

Message 16 of 25
latest reply

Re: Receiving orders with shipping address partially in arabic characters


@bigdeals.etc wrote:

So wouldn't it be just as common for me to make the same translation mistake? I wouldn't want to be responsible for a bad translation. I would assume the party who is more familiar with the language or their own name (the buyer) would have a better chance at translating than someone who has no knowledge of it (the seller, me).

Definitely, which is why eBay needs to fix this. The system can generate the characters on a packing slip, so why not the shipping label? Other shipping sites can generate the characters onto the shipping label so I doubt it's a USPS restriction.

Message 17 of 25
latest reply

Re: Receiving orders with shipping address partially in arabic characters

This whole thing reminds me of this issue-

 

https://community.ebay.com/t5/Shipping/Is-it-OK-to-change-this-shipping-address-amp-not-jeopardize/t...

 

Buyers don't have to choose the state from a drop down menu- they can free type text. If that freely typed text doesn't match one of the drop down options then eBay defaults the state to the first alphabetical- Alabama. Another fun one we have to watch out for. 🙄

 

I also love when buyers put in Puerto Rico instead of PR and stamps.com kicks them back as invalid until you change it to PR. Or the fact that the system lets buyers put Puerto Rico in either the state or the country field. Territories should be entered in the state field (should be state/territory) because that's the most compatible with USPS address verification.

 

There needs to be an address verification system in place when shipping addresses are entered. There are too many issues otherwise.

Message 18 of 25
latest reply

Re: Receiving orders with shipping address partially in arabic characters

I once made an $1800. Antique coral necklace Sale and the address was in 100% Chinese characters & was located some remote place in Mainland China.

 I called eBay and was told to print out exactly the Chinese character address and paste it securely onto my package.  That the post office knows how to deal with it.

And I did.  No problem.  Big Sale went through.  

Message 19 of 25
latest reply

Re: Receiving orders with shipping address partially in arabic characters


@jewelbiz wrote:

I once made an $1800. Antique coral necklace Sale and the address was in 100% Chinese characters & was located some remote place in Mainland China.

 I called eBay and was told to print out exactly the Chinese character address and paste it securely onto my package.  That the post office knows how to deal with it.

And I did.  No problem.  Big Sale went through.  


So basically they told you to walk into a PO counter and pay for retail full price USPS postage? That’s not really fixing the issue within eBay but rather pushing you over to someone else to help you out.

 

I guess for $1800, it here really is no other choice in order to protect yourself.

Message 20 of 25
latest reply

Re: Receiving orders with shipping address partially in arabic characters


@bigdeals.etc wrote:

@jewelbiz wrote:

I once made an $1800. Antique coral necklace Sale and the address was in 100% Chinese characters & was located some remote place in Mainland China.

 I called eBay and was told to print out exactly the Chinese character address and paste it securely onto my package.  That the post office knows how to deal with it.

And I did.  No problem.  Big Sale went through.  


So basically they told you to walk into a PO counter and pay for retail full price USPS postage? That’s not really fixing the issue within eBay but rather pushing you over to someone else to help you out.

 

I guess for $1800, it here really is no other choice in order to protect yourself.


Re-read what she wrote. 

Message 21 of 25
latest reply

Re: Receiving orders with shipping address partially in arabic characters

 

I was saying in my case, it was no problem whatsoever sending to exotic foreign countries addresses in other alphabets.

Message 22 of 25
latest reply

Re: Receiving orders with shipping address partially in arabic characters


@jewelbiz wrote:

I was saying in my case, it was no problem whatsoever sending to exotic foreign countries addresses in other alphabets.


The issue being discussed is that the foreign characters will not generate on the shipping label. When the address is in English (Latin characters), and the name is in Arabic, Russian, or one of many languages- the label comes out with no name at all, followed by the correct address. What we're saying is that we want eBay to generate the name on the shipping label- in foreign characters the way the buyer entered it- instead of leaving the label without a name.

Message 23 of 25
latest reply

Re: Receiving orders with shipping address partially in arabic characters


@7794heather wrote:

@bigdeals.etc wrote:

@jewelbiz wrote:

I once made an $1800. Antique coral necklace Sale and the address was in 100% Chinese characters & was located some remote place in Mainland China.

 I called eBay and was told to print out exactly the Chinese character address and paste it securely onto my package.  That the post office knows how to deal with it.

And I did.  No problem.  Big Sale went through.  


So basically they told you to walk into a PO counter and pay for retail full price USPS postage? That’s not really fixing the issue within eBay but rather pushing you over to someone else to help you out.

 

I guess for $1800, it here really is no other choice in order to protect yourself.


Re-read what she wrote. 


Oh I thought you meant you just did that then went to the PO counter to buy postage. Are you talking about doing that AFTER creating the postage within eBay? If so, then that’s not much different than my message #5 solution. The trick is to get it printed out and dodging those possible red text errors.

 

The issue isn’t about whether it’s a problem sending out packages with non Latin alphabet/characters, the issue is eBay postage translating those characters to “blank” when it gets created.

 

Your solution of creating secondary address label outside of eBay and putting it next to the postage would work if you shipped it directly to the buyers location. But as mentioned earlier, that wouldn’t work if the postage was going to am international consolidation/sorting facility first… like eBay standard international delivery does. I.e. a buyer purchases using a Chinese address in Chinese characters. You create the label… the label says it’s going to the sorting facility in Redondo Beach, calif. That facility sorts and creates their own international postage based off of what was entered when I created the postage… which can essentially be blank (because of the character translation), right? Or in some cases I see some third world addresses put a note in their address “next to the red building” or something like that which probably is important for their local carrier but not accepted in eBay postage (so it was removed just to be able to create the postage).

 

If that information was printed out and taped onto the side of the package, it’s very likely it would confuse the US carrier taking the package to the sorting facility in the US. Or in your example they’ll see two different addresses, one to the US (in the postage label) and one taped on. Some of these facilities may repackage your item and dismiss the additional address notes on the package as well.

 

 

Message 24 of 25
latest reply

Re: Receiving orders with shipping address partially in arabic characters

Can’t y’all just download the foreign characters package?

She ❤︎ Her ❤︎ Hers
Message 25 of 25
latest reply