Question about an open case , what to do

[dinpavent0]

I have a case a buyer opened for reason : doesn't match description or pictures. Both are lies. The buyer didn't read full description that it was for PARTS & REPAIR ONLY. Written in the title and description several times and under the category for PARTS & REPAIR under jewelry.  Do I have to accept the return? OR is this a buyers remorse? I can't remember since I never had one of these. It is actually a buyers remorse and they added they did not read description or look at any of the pictures. IT was in right category, the brands I mentioned are definitely in the box I shipped and in the description. Buyer is being a complete jerk and I even added special pieces extra that were worth more than the entire box I send and the buyer got 50% off my asking price on top of it. They keep bugging me for return label now. 

I have NEVER lied in a description and definitely would not just come up with brands of the items out of the air and put in the description. I am frustrated beyond belief. I am sure I am not going to get back all the items and I have a feeling they are going to take out the items I put in the description that were in box that I shipped. Just to make me or try to make me look like a liar. I have sold many of these for much more money and never had a problem. 

Also complained it was mostly women's stuff. I said that in the description!! Also shows it in the detailed pictures.

So do I have to send a label for return or can I close case? Thanks.

[dinpavent0]

ahhhhh, THank YOU!! I thought I listed it under parts and repair. Thanks so much for the feedback. I will definitely use your advise next time I am listing something like this type of lot or item. I totally appreciate the feeback . Like I answered most others, I am going to send the label and refund. I will relist it (if it is all there and in same condition ) and be more careful with my words. No excuse, but I am exhausted and this time of night is when I am usually listing and even later in the night so I am not thinking as clearly.
Totally appreciate the feedback. I am glad that I posted this even tho I knew the answer what will happen and what I should do, but having some fresh eyes on the listing I get some good feedback for when I am listing future items. Thanks so much again. I definitely don't want a defect, I did list in wrong category, I thought I had it under parts and repair and after your critique it is best to send label and refund. Thanks hun.

[dinpavent0]

No I knew that if it is a SNAD the no returns does not apply, only if it is a remorse buy. This is not. I do know that. I have had my store since 2017 and I have ran my husbands store and still do for the past 8-9 years. He taught me most of what I know. I just wanted to vent in a way and and also got some really good feedback on my listing as well. Things to keep in mind next time I list something like this or in any other listing. Thanks for your feedback.
Just sending label and will refund. Best thing to do.

[dinpavent0]

@bonjourami
Thanks!! You are right. I post alot on here but don't usually start too many threads. This one was a little of a vent and actually got some really good feedback. No matter how long you been doing this, you can always learn something new. To have others see my listing helped alot too and got some great advise and feeback. Very much appreciated!

[paradiso*bella*a*venire]

@dinpavent0 

This is a prime example of what I was talking about when I spoke of wanting to learn about sellers and what they have to go through being a seller on Ebay

I felt such sorrow reading your response to me and am saddened for you on your losses. It cant be easy maneuvering all the roadblocks and hurdles here as a seller, couple that with personal trials and tribulations....its enough to make even the toughest loose their religion (figure of speach) This is what I can not and do not want to contribute to, adding more heartache on someone who already has more than enough to deal with, so I go above and beyond to learn as much as my brain can hold to see where I could lessen the burden or at the very least, prevent one to start with. I just couldnt bare my own self if I knew I had caused someone one moment of pain or anguish because I was either too ignorant of something I very well couldve known, or I was too self centered to care what another had to go through just so I could possess a stupid material possession.

I so apologize for having given you incorrect info in my first post. Although unintentional, that doesnt negate any negativity it may have caused and Im deeply sorry if may have caused you any grief.

I have been corrected in that snafu and will do all thats within my ability not to make that particular  mistake again. 😋

[dinpavent0]

Yea that is crazy. If someone opens a case, and most times my buyers simply message me instead and let me know if there is a problem. If the item is ruined or broken, please just keep it, toss it, whatever. I will simply just refund you. No need to return it. Whats the point? Especially if it is junk. Not like they can resell it. Well they could but would just be sooo wrong....LOL

Had some problems with mail too lately. One customer wrote me and said that the item said delivered and they didn't get it. Luckily I had duplicates of what they ordered and I just sent them the new ones. They wrote me and said they got it and were happy. I always try to work things out with my buyers.

I even did message this particular buyer I was posting about here in my original post and said I can send a label and take your time returning it. Just trying to be understanding even tho they were not very nice to me at all. I just want to stay professional and curteous regardless. I can't wait for things to get back to normal somewhat so I can go back to shipping more quickly. Used to ship everyday but with kids home and all my other circumstances I had to change my handling time to an extended time. I put 10 days, but I never take that long.

[this*old*attic]

Actually, the fruit was River fulfilled - instant refund.

The milk (3rd Party Seller) I gave up on because the little granddaughter came next day. I was busy and exhausted with annoyance at that point. 

[paradiso*bella*a*venire]

@this*old*attic 

I know thats right...pick ya battles, right? 😉

Now you have a brand new person  to help distract you, even if only for  a minute 

[dinpavent0]

ME too!!! I read the boards alot to learn more as a seller and I like to help other sellers / buyers if I can as well. I do like going on the buyers boards too to see what they have to say and what problems they have as buyers so I can learn from that. I mostly only sell on here (even use my own ID for posting) and have only bought a handful of times on here, not because I don't want to or had bad experience but because I don't have a lot of extra income for buying. I don't get my inventory from ebay and when I do buy it is usually stuff for my kids for holidays, birthdays , etc.
Anyways, I like reading the buyers boards and being an honest seller (at least I consider myself honest and a good seller..lol) I feel terrible what some of the buyers go thru on here!
It really makes sellers look bad especially if it is their first time buying and had a bad experience or had been ripped off. A lot of newbies don't know so much about the china sellers and don't have a good experience unfortunately. So I try to make my buyers experience as easy and professional as possible. I want the new and old buyers to continue to buy from here. Sad that there are some bad sellers that ruin it for the good ones like most of us that post on here.

There are bad buyers, bad sellers, scammers on both ends.. but tell me what site doesn't have that? I sell on a couple other sites / apps occasionally and the jerks and scammers are everywhere, not just here. So I do like to see things from the buyers point of view and what is important to them when buying as well, I feel it makes me a better seller for having that insight.

[this*old*attic]

@paradiso*bella*a*venire 

LOL, I don’t want to go home!!!!

 I came to help out because son in law was deployed. Then he got stuck in the military travel ban. He FINALLY won an appeal and came home last Friday, but now he’s in naval quarantine for 2 weeks because there’s an infant in the house.

It’ll be an 8 week visit by the time I go home! I’ve LOVED being so involved in grandbaby’s first 6 weeks!!! And I got to cut the cord!

But you can see how we were being crazy careful about infection. We are the bleach queens. You should see the grocery routine (although we actually managed a 6 week shopping). We’re barely getting into the canned goods just now.

[dinpavent0]

@paradiso*bella*a*venire
Thank you for your kind words. I was just saying same, I try to read the buyers boards too to learn about what they go through on here as a buyer and How I can possibly make their experience better. I have had some buyers that have written me and asked for a lower price on something, for example.. I had a mother brooch made on mother of pearl and the buyers mother had passed and wanted to make all of her 7 sisters an item with the brooch that said mother and was only working with so much money. I decided to give her half off and found a couple more that said mother and sent them as a gift.
I don't think all buyers are scammers (I have seen some sellers make remarks about the scamming buyers or their "stories") and I know that some sellers including myself have dealt with these "scammers" as well but doesn't mean that everyone is like that. I truly believed this buyer was being truthful and wanted to be kind in her time of sorrow and loss. She ended up sending me the most kindest sweetest message and said I made her cry when she opened package. You never know what is going on in someone else's life so I always want to be understanding and not think the worst right off the bat.
I had a buyer just a couple days ago send me a nasty message asking where the F*** is his item and some other choice words. I mailed it two days after purchase. It is not like I made this buyer wait a month. I felt hurt at first but ya know, they have no idea what I am going thru and it was the second month on the day of my 34 yr old brothers passing so I was very depressed already and then to get that message?!! I was so upset. I had to brush it off and that is why I don't talk to people that way, I keep it professional and I try to do nice things for people because you never know what they are going thru.
I am only 39 yrs old, my brothers were a set of twins, 34 yrold so losing one unexpectedly was absolutely devastating. The first 3-4 weeks I could not work or do anything. It is just us , our parents are gone and I had to deal with all the arrangements. It has definitely been a rough year. Regardless, I have a business to run and I keep it professional and also keep in mind buyers are people too. Who knows what this person was dealing with that day he was messaging me so nasty or maybe they are just a jerk..lol All I can do is brush it off, have compassion for others and run my business to the best of my ability. AND KEEP ON LEARNING.
Thanks for all your responses and kind words truly, this has been a rough week and it is nice to know there are people out there like you.

[dinpavent0]

THank you EVERYONE for all your replies, advise and knowledge. Just wanted to confirm I was doing the right thing. I figured the best is to just send the label and accept the return and refund. Everyone have a great night and thank you all for your time.
Thanks to all of you for all you input and wisdom across the board as well, I am on here frequently and I gain alot from all the info you all put out there and willingness to help others. It is appreciated. I am sure others can agree.

[paradiso*bella*a*venire]

@dinpavent0 

Sometimes thats all one needs to help build back up what life tried  to tear down...kind words with real meaning behind them

I SO hope for you that life will slow its roll on you, at least so you are able to grieve in peace for your brother.  That is important. Being able to grieve properly and in your own way.  I  know the pain youre feeling. I, too, lost a younger brother...he died at 23 leaving behind a 3 yr old daughter and another yet  to be born. It took me a while to get through that, but the pain did eventually ease up enough for  me to not feel survivors guilt so much any more. So, yeah, been there and totally understand your pain. 

[dinpavent0]

@paradiso*bella*a*venire
Thanks so much. So I know you truly understand what I am going through. I know it will never go away, but with time the pain will ease. I will never be over it and never forget it but will learn to live with it and be in peace. It was so unexpected. I was with him the day before, I seen no signs and I do feel guilt like what could i have done? What did I not see? I am in therapy and I am trying to be strong for his kids, my children and my other brother, his twin. There were so many people that loved him. I had to stop looking at FB, I know people mean well but it just brings the pain back again like the day it happened.
Thank you, it is nice to know and talk to someone that understands what I am going thru. I have my good days and my bad. Lately, more good ones tho. I try to be there for his kids, they are 16 & 2 yrs old. My children were very close as well. My 7yr old is wiser than his age, I look at him as an old soul. He always says "mom, just remember all the good times, and he is an angel and he wouldn't want you to be so sad". Makes me smile. Thanks again for your kind words.
Trying to focus on work and get back to somewhat of a normal, despite the pandemic that is going on. I hope things get better soon.