Posted MBG policy is not in effect anymore!

[svcheck]

I sold an $3300 item with local pick up and buyer elected to use 3rd party trucking company to pick  it up and transport the item to another state. MBG policy in the black and white states that such transactions will not be covered by MBG

In this case ebay first agreed with it and closed the case in my favor, later buyer appeal it and ebay overturn that decision and now asking me to pick up the item from the buyer, which by itself would cost $1000 or so

I spoke with ebay and they told me that they have "exceptions" and if buyer claim not as advertised they will enforce it and make me responsible

Have anyone experienced this?

Question for the ebay rep - what is the policy? Posted is not enforced

elizabeth@ebay

 devon@ebay 

[svcheck]

>I realize your case is different from the typical local pickup. 

>I was merely commenting on someone else's post that referred to a time where local pickup didn't come >with MBG.

Thanks. Local pick up with local customer is not a problem at all. Since all of us in same town in same jurisdiction and easliy accessable. in the both logistical and legal meaning

if we did something wrong we can easily pick up and correct it, or if they are doing it "wrong" i can see them in Santa Clara Superior court shortly after that.. We had a case for 18K last month .. they tried to pull the same , and once i told them that i will go after buyer and his company and they should save some money to pay for the show, they drop their claim at no time.. 

But than some one pick up from you in San Francisco and move it to Hawaii and tell you to came over and pick it up, than you have an issue... 

hope ebay could comment about all of that

elizabeth@ebay

[elizabeth@ebay]

Hi @svcheck.

The policy that has been discussed in this thread is the accurate policy. We can acknowledge that at times there may be one offs that are reviewed on an individual basis (such as your case), however, overall the local pickup policy mentioned within our eBay help pages and in this thread is correct.

[bennotbill]

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elizabeth@ebay wrote:

We can acknowledge that at times there may be one offs that are reviewed on an individual basis (such as your case), however, overall the local pickup policy mentioned within our eBay help pages and in this thread is correct.

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When is a policy not a policy?

When there are vague one offs that completely contradict the alleged policy.

[wastingtime101]

Disregard this post - no longer relevant.

[a_c_green · Accepted solution]

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elizabeth@ebay wrote:

We can acknowledge that at times there may be one offs that are reviewed on an individual basis (such as your case), however, overall the local pickup policy mentioned within our eBay help pages and in this thread is correct.

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elizabeth@ebay: Well, this is about as clear-cut a definition as possible; thank you for the link:

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

Given the above, it does not appear that there are any relevant circumstances where the seller should be stuck for the cost of return shipping on a Local Pickup item that he did not ship in the first place.

This seems to be the same situation that @silverstarvintage was going through late last month, when eBay was demanding that they fund the return of a Local Pickup 5-foot, 150-pound wooden bench (with a shipping label!), a story also covered by eCommerceBytes. No update yet on how that turned out.

[carlmarxx]

I never had any   local  buyers  that paid  online  payments for their items  on local pickup .   I  stopped selling back on may  2021   when   eBay removed the category's I was dealing  in ,  because  adyen refused  to process  the payments  .   also  I didn't want to go back to the auto seller fee payments  ,since  I never trusted  eBay's billing system .  which  there are issues  still on going  with  billing errors  based on   threads on the selling boards  .  

[carlmarxx]

  eBay has  always  been consistent   following  their  written   Policy  rules   .    

[mam98031]

@svcheck 

Check your Payment account.  You should see that Ebay did not take your funds and/or they returned them to you.

https://www.ebay.com/sh/fin/summary

[svcheck]

elizabeth@ebay : Well, this is about as clear-cut a definition as possible; thank you for the link:

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

>Given the above, it does not appear that there are any relevant circumstances where the seller should be >stuck for the cost of return shipping on a Local Pickup item that he did not ship in the first place.

Thank you for posting and this is an exactly my point. So i am trying to sort it out what is covered what is not and how we shall proceed with the business

In my particularly case eBay decided to close it with refunding money to buyer themselves .  not from my account

I certainty appreciate it, but kind of disappointed a bit since they basically gave a guy money and a product. he wasn't even asking for it. I just feel bad that eBay decided to give him 3.3K out its pocket. Although I am happy with outcome, but i am wondering what is the next. are we protected or not from the situation than a buyer elected to engage 3r5d  party shipper to pick up the item? 

[svcheck]

>Check your Payment account.  You should see that Ebay did not take your funds and/or they returned them >to you.

>https://www.ebay.com/sh/fin/summary

Correct, today i checked and they decided to close the case

In my particularly case eBay decided to close it with refunding money to buyer themselves .  not from my account

I certainty appreciate it, but kind of disappointed a bit since they basically gave a guy money and a product. he wasn't even asking for it. I just feel bad that eBay decided to give him 3.3K out its pocket. Although I am happy with outcome, but i am wondering what is the next. are we protected or not from the situation than a buyer elected to engage 3r5d  party shipper to pick up the item? 

[svcheck]

Hi Elizabeth,

You are correct about local pick up, and i know that policy and like i said before he you having a local buyers it is not an issue, since we can address all of it with them either by taking it back or in court of law.

problem is with buyers taking stuff out of my jurisdiction and out of state. i was under assumption that any pick up by 3rd party agent initiated by the buyer is not covered by MBG, It is in the posted policy now. 

So for example if a seller sold a Zubzero fridge and buyer elected to pick it up by 3rd party and move to lets say New York or Alaska or Hawaii. I hope all of us understand very well that piking it up and shipping it by seller back is not even a remote option since cost of such endeavor would be in $1000s

Please advise

[svcheck]

I PERSONALLY want to say THANK YOU to all ebay team members which helped me to close this case

Thank you:

elizabeth@ebay

 devon@ebay 

Again, i never was against ebay or said anything bad about the company. I just want to know the rules of the game and that is it. I believe in ebay success and by paying 300K plus per year in fee proving the point of my "pledge of allegiance" so to speak

My core issue - tell us the rules of the game and that is it. if we play soccer we should play 45 min, 11 people team and one ball. But if we have a situations when it is suddenly 40min or  50 min , or having one team with 13 people, or perhaps 2-3 balls, than we have an issue

We all want ebay to succeed and want to serve our customers, BUT if customer picks up an item , moves it by 3rd party carrier god knows there, god knows how, i want to make sure i am not responsible of it. taking an example of the same fridge. Guy can indeed have a genuine issue transporting it through multiple states with no proper shock insulation or been dropped. that may not result in VISIABLE damage, but easily can create micro crack in metal tubing and it will have no Freon inside. 

[gurlcat]

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@svcheck wrote:

Correct, today i checked and they decided to close the case

In my particularly case eBay decided to close it with refunding money to buyer themselves .  not from my account

I certainty appreciate it, but kind of disappointed a bit since they basically gave a guy money and a product. he wasn't even asking for it. I just feel bad that eBay decided to give him 3.3K out its pocket. Although I am happy with outcome, but i am wondering what is the next. Are we protected or not from the situation than a buyer elected to engage 3r5d  party shipper to pick up the item? 

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Yep, that's exactly what you just witnessed in action.  -eBay paying a "courtesy refund" to the buyer is a form of seller protection.  Sometimes it's a bit irksome, in cases where you know the buyer was lying and just trying to pull a scam, then essentially succeeded, after all the time you spent stressed and trying to prevent catastrophe.  -You don't get compensated for that lost time, but at least you are spared the catastrophe.  

This is much like chargeback cases where the buyer's bank/card finds in their favor, but thanks to all the Seller Protection requirements you followed as a seller, eBay pays the bank instead of taking it from you, and doesn't charge you the $20 fine.  

In other words, Seller Protection often looks like losing, but without actually losing anything.  It's the smoothing-over that the company sometimes does to prevent losing buyers or sellers. 

[kennys-kollectibles]

I will say this again as I have said it before. 

Do not do in person pick up unless the actual buyer meets you

and you only accept cash, paper money, as payment.  

Then you don't have these problems.  Part of doing ebay is avoiding the many potholes that

are on this platform.  

[svcheck]

While i agree with you, i can't figure out why can't we just have clear rules

I am not trying to take advantage or defraud anyone, neither i want to be defrauded myself. 

All we (at least I) want is a fair play. Meaning is that there are the rules of dealing with selling process

I think ebay MBG is written in that in mind. Issue is that it is somehow is not enforce as it is written