eBay

bookscollectiblesandmore · ‎04-21-2021

One of my buyers demanded a refund because her package didn't arrive in time so I had to refund her. The post office has delays again. Well she gets the package and I asked her to please send me my money. She tells me no, sorry I never got it. The tracking shows she got it on April 20th, I asked her if she was sure. She got rude, I thanked her and blocked her. Here's the tracking number 9449008205496444437354.

jeopricville · ‎04-21-2021

Just in case everyone doesn't know, the UNITED STATES POST OFFICE SUCKS!

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powell-memorabilia · ‎04-21-2021

@bookscollectiblesandmore

You don’t have to refund if something is late, you just need to work with eBay CS on extending the case. If there is anything resembling regular movement of a package. eBay will extend the case.

auctionpet · ‎04-21-2021

It's unfortunate you have a deceptive buyer. Honestly appears to be a thing of the past in today's society.

How long was the delay? If the pkg showed movement, CS may have extended time for the pkg to be delivered. When you voluntarily refund, your not able to file an appeal should the pkg end up delivered. If you don't agree to a refund, when the package shows delivered you can appeal and should receive a refund of any monies ebay refunded the buyer.

If it was a priority pkg you have a minimum of $50 insurance. When the pkg failed to show up, you could file with USPS. You can still file with since the buyer is claiming she didn't receive it. I would message her to inform her that based on her statement of non receipt of a USPS package showing delivered, USPS may be contacting her and require her to sign an affidavit. Even if it was shipped priority, I'd still go ahead and file a missing mail inquiry and let her know they may investigate considering the package shows delivered and USPS's GPS should give exact delivery coordinates. At the very least, this may give her something to think about.

natoman777 · ‎04-21-2021

Why would you refund due to a delay? If a package takes longer than estimated and you shipped out quickly (meaning took it to the post office) you did your part. Let eBay help you. Call them or contact them. Do NOT let buyers bully you into doing something that eBay doesn't require you to do. If you would have waited it would have worked out. In your situation since tracking shows it was delivered than eBay would have stood behind you. That is what tracking is for. The buyer has to contact the USPS about a stolen package if they say they didn't get it. Not sure you can do anything now, but I would ask for a call back from eBay on this just in case

jeopricville · ‎04-21-2021

Just in case everyone doesn't know, the UNITED STATES POST OFFICE SUCKS!

a_c_green · ‎04-21-2021

@auctionpet wrote:
How long was the delay? If the pkg showed movement, CS may have extended time for the pkg to be delivered.

In looking up the tracking of the number provided by the OP here, it disappeared en route for a solid month, leaving the New Orleans LA distribution center on March 17, but not arriving at the Memphis TN distribution center until April 17. That's a lot longer than any 5-day extension by CS would have been likely to help.

I'm currently waiting to get hit with an INR for a package that left my PO back on April 6th and has not been seen since. When I checked on it at my PO last Monday, they said that several other customers had already been asking about April 6th packages. Not a good sign.

bookscollectiblesandmore · ‎04-21-2021

Yes the package did "disappear" in New Orleans and delivery took a month. All she kept saying was I just want the book and I explained it was held in the Post Office obviously. I did file a missing mail report. She still was not satisfied and then went through ebay and wanted a refund. It wasn't an expensive item so I took the lost so I wouldn't get hit with a defect. Right now New Orleans has 3 more packages in the some mysterious deep hole that I have filed a missing mail report on. One of them has my funds on hold. Ugh!!!!

bookscollectiblesandmore · ‎04-21-2021

Because it took the Post Office a month to deliver it. The person only lives 90 miles away from, I could have delivered it the same day. She opened a request through ebay asking for a refund. Are we suppose to deliver our own packages now? I didn't let her bully me, I felt I had no choice but to refund her. The funds were on hold by ebay already. Now she has the package and funds.

corvettestainless · ‎04-21-2021

I would tell them that you "notified the XX City Police Dept. and the Local Post Office so they can investigate. I'm sure they'll be talking to you"

shabbychic6912 · ‎04-21-2021

Post Office is working horribly. I have packages shipped out Apr 13 that are still show being in Florida where I am from. Crazy! I agree with everyone, never let a buyer bully you into giving them a refund. Always contact customer service. They are pretty good at working with you. Good luck

powell-memorabilia · ‎04-21-2021

@bookscollectiblesandmore
If it was a cheap item, yep, you should have refunded and let the buyer keep the item. If it was expensive, you should have refunded and executed a package intercept request.

powell-memorabilia · ‎04-21-2021

@corvettestainless

ridiculous and laughable. OP gave a refund - for a likely at most $20 item that was delayed in the mail for a month. Come on - buyer didn’t scam anyone.

dnasilver · ‎04-21-2021

You can always file a police report. Interstate theft is a felony.

dnasilver · ‎04-21-2021

Actually they were great and the only service to ship to ever address unlike others who off load to the USPS to finish the last leg in rural areas. The USPS was sabotaged by certain members of the US Government. Contact your Representative.

yuzuha · ‎04-21-2021

@powell-memorabilia wrote:
@corvettestainless
ridiculous and laughable. OP gave a refund - for a likely at most $20 item that was delayed in the mail for a month. Come on - buyer didn’t scam anyone.

Exactly. A buyer who waits patiently for a month is more than entitled to a refund when the item appears to have vanished into thin air. If they'd waited any longer, they wouldn't have been ABLE to file for a refund through eBay. This buyer was actually doing the exact opposite of scamming by waiting and not filing an INR until they were essentially forced to.