10-27-2021 06:16 AM
I have been selling replacement parts for toys that are out of production by a company that is defunct. It's been fine until recently, all my post are being flaged as counter fit or "search manipulation". I clearly state these are not orginals and even have my brand on them. Simular to an aftermarket mirror for your car I mentioned what they are for. This only recently started happening after getting into an argument with a follower on my Instagram that felt I was "price gouging " on a one specific item. Granted it's priced higher then the other simular peices but it's also 10x rarer and the orginal can go fit 5x as much is not more. One of "cheaper" one really cost me nearly the same but make nothing off them. So my question is. Is there a way to inform EBAY that the flaging is possibly being done by some one who has a grudge? Also is there any other guidance on how I should word my listings? Here is the description of one of the listings.
REPLACEMENT Dino Damage (1 piece) for Jurassic Park Series 1 Young Rex. These are not orginal they are 3D printed with flexable resin that has been dyed to match the orginal as close as possible, but due to fading of the orginals a perfect match is not guaranteed. This resin is flexible but is not as soft as the orginal. These are marked with my logo so as not to be passed off as orginals.
10-27-2021 11:20 AM
in a 1987 case concerning replacement parts in the field of electronic heat technology, the First Circuit stated, “In the absence of false representations or palming off, the sale of unpatented replacement parts by one other than the manufacturer of the original equipment is neither unlawful nor actionable.” Hypertherm, Inc. v. Precision Products, Inc. 832 F. 2d 697 (1st Cir. 1987).
The patten is by now expired if there was one.
Elecs. Corp. of Am. v. Honeywell, Inc., 428 F. 2d 191 (1st Cir. 1970). In that case, the aftermarket seller of a HONEYWELL system component used the HONEYWELL trademark in its marketing materials. The First Circuit found the aftermarketer’s use permissible, and went so far as to state that it was necessary to tolerate some slight confusion risk in the arena of replacement parts..
The use of "trade marked names" is permitted if for the use of conveying what the item fits.
I'm confident I'm within my legal rights to produce these items. And from my own understanding of EBAY "fakes" policy I do not violate that as I do not brand the part or packaging with either kenners or Jurassic's logo.
My question is more how/ who can I contact about some one constantly flaging my listings because they are vindictive and just trying to cause trouble. And verify if there is language in should better use to reflect the items.
Also other items are being flaged and taken down for other reasons that have nothing to do with the "fakes" policy. So I'm fairly confident it's one person or a group of their friends flaging stuff. These listings have been up for months without issue, and only after posting a link to this specific item and getting in argument all my post are being flaged for different reasons. I had one item flaged as (search manipulation) that was a different brand because I forgot to change the brand from I think "imperial" to the proper one when I did "sell a simular item" . It's been up for 3 months or so.
10-27-2021 11:28 AM
There are aftermarket headlights, tail lights, mirrors and many many other aftermarket parts for vehicles all over ebay. I've got a couple of friends who make their living selling aftermarket auto parts.
10-27-2021 11:42 AM
@syrett_tech wrote:
The use of "trade marked names" is permitted if for the use of conveying what the item fits.
I'm confident I'm within my legal rights to produce these items.
You are, that is ebay policy. Getting an ebay employee to understand that and help you is a different story.
Best bet is to just lay low for a while.
10-27-2021 11:43 AM - edited 10-27-2021 11:44 AM
@syrett_tech wrote:
... My question is more how/ who can I contact about some one constantly flaging my listings because they are vindictive and just trying to cause trouble...
Some people have had success contacting eBay through social media, FaceBook in particular.
I wouldn't expect any joy, though, because copyright owners these days are as fierce as disturbed killer bees. Whether or not Kenner/Hasbro is still making these toys, the owner of "Jurassic Park" (Universal Pictures...?) can protect those words.
=
10-27-2021 12:07 PM
@maxine*j wrote:
@syrett_tech wrote:
... My question is more how/ who can I contact about some one constantly flaging my listings because they are vindictive and just trying to cause trouble...
Some people have had success contacting eBay through social media, FaceBook in particular.
I wouldn't expect any joy, though, because copyright owners these days are as fierce as disturbed killer bees. Whether or not Kenner/Hasbro is still making these toys, the owner of "Jurassic Park" (Universal Pictures...?) can protect those words.
=
Use 'reproduction', not 'replacement'. Most of the people who make repro parts for older toys use that.
You use 'for playsetname'. which SHOULD be fine, but this listing will probably get you in trouble by using 'inspired'. Jurassic Park 3 inspired hatchlings kit
10-27-2021 12:14 PM
Hi @syrett_tech
Whether or not it is legal to do what you are doing is a completely different question from whether or not you can sell your products on eBay. There are many perfectly legal products that cannot be sold on eBay.
As a rule of thumb, NEVER relist an item that eBay has removed ... even if you are certain it was removed by mistake. The fact that a disgruntled Instagram follower may have reported your listings is totally irrelevant.
A listing is put on a bot's radar the first time it is removed ... and future listings of the item will be caught by bots quickly. Even if it appears you have cleared up the problem with a CS rep ... or with a supervisor ... the bot still has the listing on its radar.
You'll start receiving penalties when you relist, which will become increasingly severe until you’re permanently suspended. List your items somewhere else. It isn't worth trying to list them on eBay.
ADDENDUM: Arguing with us is pointless. We are member-volunteers who have no power whatsoever to influence eBay or eBay's policies. We can only tell you what has happened to others with similar problems ... and there are MANY posts like yours. Some kept listing their items ... certain that they were in the right ... and got permanently suspended from selling on eBay.
10-27-2021 12:17 PM
I don't believe at this point he is arguing with us as he is arguing with himself. Yet, even that is pointless. Sounds like he will have to learn the hard way as most of us have in life and on eBay. 😳
10-27-2021 12:29 PM - edited 10-27-2021 12:31 PM
I would disagree with your post in general but I will agree that eBay does have employees that do single out a seller and literally harass them by pulling down their listings. I had this happen to me for 2-3 years a few years back. I even got an eBay supervisor to agree with me after years of getting things pulled down for no violations. I would call in the next day and CS would agree that the item should not have been pulled down. As I mentioned, this went on and off for 2-3 years until I had my attorney write a letter to eBay Legal. The harassment silently stopped shortly after they received the certified letter from my attorney. I KNOW the frustration that you feel if this is truly happening by an eBay employee. All I can say is document, document, document. Names, dates, listings pulled, etc. Once you believe you have established a pattern and enough evidence, spend the couple hundred bucks and have your attorney take it from there. If you aren't willing to do that, then it will never go away. Anyone that states eBay employees don't do that is completely wrong. Just my opinion and past experience. I have been selling here for over 21 years. Have a good one!
10-27-2021 12:29 PM
I orginaly had "reproduction" and that's the one that got taken down. I've since revised everything to "AFTERMARKET REPLACEMENT for (playset)". Any suggestions on wording the hatchlings better? I modeled Modeled these to be species from the jurassic park 3 and want to convey that some way.
10-27-2021 12:37 PM
You can ask for suggestions on wording here but what you really need to do is put it back on eBay and get a cs rep to commit what wording you should use. Once that goes in your chat or phone record with CS then you can reference it in the future if problems should crop up again.
10-27-2021 12:37 PM
I re-worded everything to hopefully keep the AI from pulling the stuff down. And like I said it started just after I got in an argument/ blocked a follower on my IG so I'm fairly confident it's them and maybe their friends flaging stuff, because the orginal posting I feel was clear enough to Convey they were not orginals. So the average person/ collector wouldn't think they were. Hopefully they will just lose interest after a while.
10-27-2021 01:15 PM
@syrett_tech wrote:I orginaly had "reproduction" and that's the one that got taken down. I've since revised everything to "AFTERMARKET REPLACEMENT for (playset)". Any suggestions on wording the hatchlings better? I modeled Modeled these to be species from the jurassic park 3 and want to convey that some way.
I don't know on the wording of newer playsets like that, but there are tons of repro parts for Lionel trains, Marx playsets, cast iron toys, etc., which is why some people shop here.
And Lionel and Marx are still in business.
So the only conclusion I can draw is it being due to the Jurassic Park wording.
Possibly use just Dinosaurs and let buyers ask what they are for? You can list them in playsets or toy parts. A poor substitution, but word will get around.
10-27-2021 02:00 PM
Your listings may be being flagged because the title does not say Reproduction (repro) 3D printed, in the title. You should change the item specific for Brand: you have in one listing from Jurassic World to your own brand name.
Copyright laws about reproduction replacement parts for toys in this case, is vague. As long as it is very clear the parts are not made or sanctioned by the rights holder you should be able to list them since the company itself does not offer them. Placing Reproduction in front of Replacement in your listings should remove the Counterfeit tag.
10-27-2021 02:18 PM
Thanks I'll take a look. I thought I removed the brand from all the listings. I believe "aftermarket " should serve the same function as "reproduction " so that they aren't confused with "licensed reproduction" that they some time do for full kits/ figures.
10-27-2021 02:29 PM
The key is to avoid the buzzwords that the eBay bots see as equivalent to "counterfeit" and that includes "reproduction," the phrase "not original" or pretty much any use of the word "not." As with the auto parts that you've referred to , the key is to say that they are PARTS that FIT or "are compatible with" the brand name. eBay is very picky about any use of trademarked names that might imply that the item being offered was made by the trademark/copyright/patent holder.
The search manipulation policy states "If the item is an accessory for or compatible with another item, "fits", "for" or "compatible with" should be stated before the name of the compatible item. However, "fits", "for" or "compatible with" is not allowed before the brand names of jewelry, clothing and accessories, or universally compatible items."
https://www.ebay.com/help/policies/listing-policies/search-browse-manipulation-policy?id=4243