Please help, when in my store, if you click on an item it brings up other items instead.

[mksports03]

Please help, when in my store, if you click on an item it brings up other items instead, which I'm sure is limiting my sales. Please fix your site ebay!

[grasscarp]

Sunday a.m. You are right!! It still is messed up. Wow!!

[valueaddedresource]

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@stuff4divas wrote:

@valueaddedresource  same here, clicking on 'view details' does nothing and i went into firefox private window to see if it would make a difference, but no

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Thanks @stuff4divas ! I tried it in both Firefox and Chrome incognito and see the same problem in both, but even more strange, it looks like it may only be affecting the first 5 listings in each store category?

I've gone through multiple categories and the first five all seem to be redirecting to the store category page, but for any items after that the title links go back the correct item page and the view details button works.

[stuff4divas]

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@valueaddedresource wrote:

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@stuff4divas wrote:

@valueaddedresource  same here, clicking on 'view details' does nothing and i went into firefox private window to see if it would make a difference, but no

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Thanks @stuff4divas ! I tried it in both Firefox and Chrome incognito and see the same problem in both, but even more strange, it looks like it may only be affecting the first 5 listings in each store category?

I've gone through multiple categories and the first five all seem to be redirecting to the store category page, but for any items after that the title links go back the correct item page and the view details button works.

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@valueaddedresource   let me check it out on my store, will get back to you

[inhawaii]

I've seen other sellers complain about this too. 

Ebay supposedly knows about the problem and is working on it. 

[grasscarp]

to follow up.... I just talked with ebay customer service.. "we are working on it" . I was told that it only affects some sellers , and that buyers will NOT have an issue seeing the correct item. If you are affected - contact them and talk to a real person. If I need to edit  a listing I can do so by going to active listings and select the item from there - slower but it works.

[stuff4divas]

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@stuff4divas wrote:

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@valueaddedresource wrote:

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@stuff4divas wrote:

@valueaddedresource  same here, clicking on 'view details' does nothing and i went into firefox private window to see if it would make a difference, but no

---

Thanks @stuff4divas ! I tried it in both Firefox and Chrome incognito and see the same problem in both, but even more strange, it looks like it may only be affecting the first 5 listings in each store category?

I've gone through multiple categories and the first five all seem to be redirecting to the store category page, but for any items after that the title links go back the correct item page and the view details button works.

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@valueaddedresource   let me check it out on my store, will get back to you

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@valueaddedresource  ok, for me, it doesn't matter if the first 5 or so, but for a second, the 'view details button' worked, then stopped working when i closed and tried to re-open.

Also, the small photos on the quick view still spin, but if i click or hover over the spin, the larger photo shows. 🙄

if i click on 'see all' it brings up all listings properly.

[valueaddedresource]

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@grasscarp wrote:

to follow up.... I just talked with ebay customer service.. "we are working on it" . I was told that it only affects some sellers , and that buyers will NOT have an issue seeing the correct item. If you are affected - contact them and talk to a real person. If I need to edit  a listing I can do so by going to active listings and select the item from there - slower but it works.

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@grasscarp  - "that buyers will NOT have an issue seeing the correct item"

Unfortunately that's sort of a half truth at best. They may still be able to see some of the images in quick view but from what I'm seeing, on impacted listings the title link does not go to the listing page and the "view all details" button doesn't work, so there is no way from this view for a buyer to see the full listing page with complete description, item specifics and other important details.

[stuff4divas]

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@m60driver wrote:

I am having the same issue within a category inside my store.  Once again we are reminded why Ebay spells it eBay so as to emphasize that they are run by the B-team.

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@m60driver   😂🤣😁

[luxgoods]

Yes they have been working on it for 3 years.  Surprise Surprise.

[mksports03]

Store seems to be fixed, except still very little in views or sales.

[stainlessenginecovers]

Yes, does seem fixed. Back to business. 

[apantiq]

same problem

[mksports03]

Good morning, ebay is at it again, after problem was fixed(so we thought), it's back to same **bleep** today, click on store item and we can't get to description, now I can go thru the same thing we went thru last week, FIX YOUR SITE EBAY!!!!!!

[valueaddedresource]

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@mksports03 wrote:

Good morning, ebay is at it again, after problem was fixed(so we thought), it's back to same **bleep** today, click on store item and we can't get to description, now I can go thru the same thing we went thru last week, FIX YOUR SITE EBAY!!!!!!

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@mksports03 is there a specific category or listing where you are seeing it again today?

I just clicked through several in your store and they all seem to be working correctly.

[mksports03]

Yea I was away this morning, I will try again here shortly, but early this morning it wasn’t working, thanks for the reply and have a great day.