08-12-2018 08:27 AM
Just had a buyer claim to me that the item I sent to them was damaged during shipping. They stated it was broken in half & if I would send them a partial refund, they would keep the item & be happy. I told them that I was sorry to hear that & asked them to send me photos of the damage. They sent over some of the worst blurry photos that I have ever seen in my life. I then sent them an email stating that the item was fully insured & that I would give them a full refund plus shipping. No response until a few days later when they left me negative feedback claiming that they were ''not happy & this was a complete waste of time.'' This buyer has his feedback in PRIVATE mode. Who has feedback in private mode these days unless they are trying to hide something?
I called ebay & explained the problem they REMOVED the negative feedback. It seems this buyer has a habit of doing this. There is a flicker of hope for us sellers, but ebay really needs to step up & help us out against bad buyers.
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04-05-2020 12:30 PM
Hi Friend,
We are experiencing the same situation as you. We are wondering how you solve this problem eventually? Did eBay step in and help out? Thank you!
04-05-2020 03:21 PM
It's unlikely that that poster will see your question as they posted it over a year ago. If you start your own thread and give some info, I'm sure that someone will be able to give you advice. 🙂