mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Simply-the-best-for-you Volunteer Community Mentor
You need to contact Ebay.
Here are your options for contacting Ebay Customer Service.
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/
If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
For the Payment Team
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&...
Go to the listing.
Click on the "bid" link where it shows who bid on the item.
Refresh the page that pops up
Wait 3-4 minutes
That is a temp workaround but it should propagate to the correct section.
@orchids9 wrote:None had been marked as shipped, That is not the problem. Not sure how to explain it any better.
Bidders paid, Got emails showing payments. Know where eBay does the payments show except in "All Transactions" record. They did not show Before labels had been printed under "Print Labels And Ship"
Or "All Orders" "Paid and shipped" (now that labels are printed, still dont show) Paid-Awaiting feedback
No payments from Late Friday afternoon, to Late Sunday afternoon, all Disappeared
Will try contacting eBay
If you printed the labels on Ebay, do you have it set up to pay for shipping from your MP account or your PayPal account? If it is from your MP account, go to your transaction details for your MP account and make sure your labels show there.
The label program has had several different issues over the past month. So check this out and then let us know what you see.
@mcucinella wrote:This just happened to me on 1 variation listing that had an item sold from it. Had several other sales from a different variation listing and they displayed properly. It must of been there earlier in the day when I pulled the item, but when I went to print the label it was gone. I was only able to find it through purchase history on the item.
If you are the seller, how did you find it through your Purchase History? Purchase History is for items you purchased on Ebay as a buyer?? Did you mean something else?
I suspect & this is a guess, but since it's only been 3 days, that it has to do with what's going on here:
where the dates are either way in the future or in my case, appear to be in European format, putting them in the past.
devon@ebay Could the bogus dates that we are getting on our email notifications, also be stored somewhere internally, causing the problem with these fulfilled orders not going away. This is a just an educated (IT person for life) guess here, I am not privy to any of eBay's code, but this immediately popped into my head.
@orchids9 wrote:
Hello,
Have 3 days of paid and shipped items under "Manage paid and shipped orders" in the seller hub that do not show / disappeared. These same disappeared from Tasks "Print labels and ship" before shipping labels had been printed
Found a work around to print labels by going into sales record, all transactions for doing labels.
Any ideas ???
Thank You
Hi @orchids9! @mam98031 is correct in this instance that you would want to reach out to our agents, via the methods she provided, as they'll be best to assist with this further. It doesn't appear to be related @simply-the-best-for-you but that was a great callout.
Elizabeth,
