eBay

dreamation_designs · ‎06-11-2023

Hello everyone,

I received an order but requested the buyer to cancel it due to unavoidable reasons. But he already tried to cancel it. But when he tried to cancel it, he got an error. He wants to cancel this. If I cancel this on my end, it will affect my eBay seller performance, so I am reluctant to do so. What should I do for this?

Thank you.

dbfolks166mt · ‎06-11-2023

Customer cannot cancel this order (only seller). If you cancel order and give reason "buyer wants to cancel" you will not get a defect on your account.

But this is a lie. The buyer did not request the cancelation and they can also report the seller.

dreamation_designs · ‎06-11-2023

it happened like that . The buyer did not request the cancelation.

dreamation_designs · ‎06-11-2023

How can I do that anyway ? did you say no choice to cancel the order?

mam98031 · ‎06-11-2023

Go to your Orders Screen. Locate the order. On the left there should be a blue arrow for a drop down menu. Click on that and select Cancel Order.

How sellers can cancel an order | eBay

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

dbfolks166mt · ‎06-11-2023

it happened like that . The buyer did not request the cancelation.

I realize that I was responding to caldreamer post telling the OP to cancel using buyer requested. This is OP's issue and they need to cancel the order using item out of stock.

toomuchstuffagain35 · ‎06-11-2023

Okay, then that's different.

If the buyer asked to cancel you can cancel it as 'buyer requested' without any harm to your account.

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

toomuchstuffagain35 · ‎06-11-2023

But apparently the buyer DID try to cancel the order but couldn't so asked the seller to cancel.

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

itscalledapostingid · ‎06-11-2023

To quote the OP "The buyer did not request the cancelation."

toomuchstuffagain35 · ‎06-11-2023

And to also quote the OP "the buyer tried to cancel but got an error message and then contacted me". (or words to that effect).

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

itscalledapostingid · ‎06-11-2023

@dreamation_designs

What were the "unavoidable reasons" for cancelling this order?

richard1rst · ‎06-11-2023

@dreamation_designs wrote:
Okay I will do like that
Thank You !

YOU WILL STILL GET A DEFECT ! And maybe a restriction to boot.

You said: I received an order but requested the buyer to cancel it due to unavoidable reasons.

So basically you are looking to get the order cancelled. If you choose "buyer requested" eBay will find out you are lying about the reason you will get hit twice as hard. How will they know? Well I assume you exchanged emails with your buyer through eBay messaging. You do realize they have access to all that.

MAN UP - YOU made the mistake - take responsibility for it.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

richard1rst · ‎06-11-2023

@toomuchstuffagain35 wrote:
And to also quote the OP "the buyer tried to cancel but got an error message and then contacted me". (or words to that effect).

BUT the only reason the buyer tried to cancel is because the seller tried to pull a fast one. Look at the seller's FULL quote. It was the seller (OP) who wanted to cancel

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

mam98031 · ‎06-11-2023

@dreamation_designs wrote:
won't it affect my account?

One is not going to hurt your account.

If you are drop shipping, you need to put in the extra work DAILY and make sure your inventory is correct. It is a lot of work, but necessary if you want to do this right. I did it for years and every day I checked my available inventory.

You should ask your supplier if they have an exception report you can get emailed to you. What they contain is new stock coming in, things that have gone out of stock, and any pricing changes on existing inventory.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

toomuchstuffagain35 · ‎06-11-2023

Yes, I see that now. The OP ASKED the buyer to cancel but (of course) the buyer couldn't.

The posts from the OP were a little confusing.

So I go back to my first post where I said "It's YOUR mistake, so YOU take the hit"

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

ckimodog · ‎06-11-2023

@dreamation_designs

You asked the buyer to cancel?...not good. This is the down side of drop shipping. Were you out of stock? One too many of those will jeopardize your account. This will no doubt happen again since you do not have the items in your possession. I would sure re think this risky business platform or it's going to be too late. Be careful.