Order Disappeared

[mynewfindstore]

I accepted an offer this morning and now the item is still "active" and there's 0 awaiting payment.  When I look on the item under "manage offers", it says it's awaiting payment but I cannot contact the buyer via messages.  When I go to send the message, I add the item number and it just takes me back to the message list!  Not sure what to do now.....

[heckofagame]

Due to recent changes to policy, the offers stay available until paid or until the offer period expires. 

[mynewfindstore]

Yes I know it stays active but why doesn't it show in "awaiting payment' in seller hub?  Maybe the payment method failed....

[heckofagame]

Because with the change, accepted offers no longer go to the "awaiting payment" list.

[ittybitnot]

Because with the change, accepted offers no longer go to the "awaiting payment" list.

@heckofagame 

The OP @mynewfindstore  retains the "Buyer Rules" that require a buyer to submit a payment source in order to make an offer in the first place.  The buyer should be auto-billed, and the item paid for already UNLESS it was a COUNTER offer. 

Why is the eBay auto-pay not working here?  

[mynewfindstore]

It was not a counter offer.  I am wondering if the payment method was verified before the buyer was allowed to submit it.  If not, when it was processing, it might have failed.  I messaged the buyer but have received no response.  

[robbie31415]

It aways active not sold so it wouldn't be awaiting payment.

I don't think you understand how the system works.

When you accept an offer it goes back similar to a counter offer but they get a 'checkout' link.

'Awaiting payment' is a status of Sold. Since its not sold it won't be awaiting payment.

Even if you accept offer another buyer can still buy the item at listed price before they checkout. If another buyer does then the accepted offer disappears if there is no avaliable quantity.

[ittybitnot]

@robbie31415 

Why was @mynewfindstore 's customer not auto-billed when the offer was accepted.  The buyer is required to put up a payment source that would result in an auto-payment.  

Unless, of course, the payment source failed?  There are just too many people of late that are reporting the same thing, when the buyer should have been charged immediately, and the item listed as PAID, but it is not happening. 

[robbie31415]

Not how I've seen the system always operate.

If the buyer sends you an offer and you accept it.

I've seen the item stay active and something similar to a counter offer get sent to the buyer informing them that the offer was accepted and they need to checkout in order to claim it. That it's not final until they checkout.

The item stays active the entire time and other buyers can still buy the item. If another buyer buys the item and there is no quantity is avaliable then they won't be able to checkout on the offer.

But perhaps they have changed the system again. They have made multiple changes to how offers are accepted recently.

I didn't see the OP say they required auto pay.

[ittybitnot]

I didn't see the OP say they required auto pay.

@robbie31415 

Just go to one of the OP's best offer listings, and proceed to TRY and make an offer.  My IDs have been auto enrolled by eBay for forced compliance to put up that payment source PRIOR to making an offer. eBay said ALL BUYER IDs will have to comply for those sellers that retain the requirements   You know the system that eBay invented that was supposed to cut down on non-paying buyers by charging them right away?   I can check quickly to see if a person retains the "auto-pay" settings.  Chances are you will be able to tell as well. 

If eBay is no longer doing that auto billing,  what is the point of requiring the payment source first?  This procedure that seems to be bypassing the buyer being charged immediately  does not cut down on non-payers, but rather makes it so they are not required to pay at all if the listing remains live EVEN THOUGH THEIR OFFER WAS ACCEPTED.  Collecting the pre-payment data is for another purpose then, like continuing to  limit a buyer's payment choice and removing the opportunity to combine multiple items for one shipping price?  

As seller does limit their buyer pool by requiring the pre-payment information for auto-pay, they at least should be getting auto-paid for retaining those "buyer rules" in the default set to yes. 

[robbie31415]

Not really sure.

If they are using auto pay then perhaps what happens is if payment fails they send them the checkout link.

When the offer is made and payment source isn't checked. And one of eBays objectives with the system is to stop unpaid strikes to buyers. It's not even for sellers. However if the item never gets classified as sold then the seller can never cancel as unpaid which is the only way to get a strike.

Anyways, if they are using auto pay then I suspect it was declined payment.

[mynewfindstore]

I do have immediate payment on items but I accept offers.  This usually works just fine but I don't like this "leaving the item active" stuff.  I have no way of knowing if the payment will fail and I deleted the item from the other platforms I sell on.  Now I am not sure as to when to add the item back to those platforms.  It's annoying....

[robbie31415]

Immediate payment required is different than the auto pay. You might want to check if you have auto pay on.

Also don't delete from other platforms until it becomes sold.

People need to adjust to the system. 

They are making offers to be more like buy it now.