OKAY, just got Ebay's determination, which was affirmed by the concierge. I lose both, the lamp and the money plus a $20.00 "dispute" fee that Ebay tacks on to the losing side involved in a dispute. Let me refresh the memory of those that have forgotten. Over 3 months ago I sold a Streamlight headlamp to a California resident for $168.00 + shipping. Buyer gets the lamp and gives a + feedback and gushes over the lamp. Headlamp was sold in as is condition with no return allowed. 60 days after receipt, I get a notice from ebay that the buyer had disputed the transaction with his bank for "item not as described". Ebay took the monies from my account and "held" it until a determination was made by the buyer's bank. I then wrote and talked to the buyer to state that even though item was sold as is, and buyer was 30 days past ebay's warranty under buyer protection, I was willing to take the item back and pay the freight. He said that it was too much trouble, that I had sold it, he had bought it and as such he was entitled to send it to get repaired at Streamlight (which has a lifetime warranty). I explained that I owned the light, he said that it was too much trouble and he kept it. I objected to the dispute.
Today I got the email from ebay that said I lose both the money, the lamp and a $20.00 dispute fee. I called my concierge about the Seller protection and he said that since it had been done through the sellers bank, that ebay's hands were tied. That he would credit me the $20.00 fee as a courtesy for being a 100% ebay trader for 3600 + feed-backs over a span of over 24 years. I asked for his superior and he said that he was it... Judge-Jury-Executioner. I will be canceling my sales for now, as I cannot afford to risk anymore sales to thieves. Additionally I am seriously considering ending my ebay relationship. Not for what this buyer did, but for what ebay failed to do. Seller Protection by ebay? When? Where? How? The thieving buyer is still dealing on ebay.
