Nonpaying Buyers

[fuchi888]

Anyone know how many nonpayments on can have before e-bay kicked them off the site? I am not asking how many they  don't pay before they limit account. Had a buyer 5 nonpayments on my auction reported all 5, buyer paid for one. Several other sellers put positive feedback with negative remark, so total nonpayments 12. Seems customer service agents are not fourth coming on the information. Anyone have idea???

[theteamsetguy]

@campanaelia ,

I did not say ALL buyers don’t like auctions.

[soh.maryl]

If you are routinely cancelling after four days of nonpayment, citing "buyer did not pay" as your reason, that buyer gets a "strike".  Two strikes in a twelve month period, and most smart sellers have set their buyer requirements so that they do not have to deal with that buyer.  Can't tell from your post whether or not you are doing that.

And, regarding that, if you saw that several sellers left negative remarks in their feedback, be advised that those sellers could have handled this correctly and you would not have had to deal with that buyer, provided you had set your buyer requirements to freeze out buyers with two strikes.  Think about it.

This doesn't need to involve "customer service agents" at all.  eBay gives sellers the tools to use.  If a seller doesn't take advantage of that option, then where does the blame lie? 

[soh.maryl]

You do know that buyers, no matter what they do, cannot ever be given negative FB, right?  

[chevymontecarlo88]

---

@soh.maryl wrote:

If you are routinely cancelling after four days of nonpayment, citing "buyer did not pay" as your reason, that buyer gets a "strike".  Two strikes in a twelve month period, and most smart sellers have set their buyer requirements so that they do not have to deal with that buyer.  Can't tell from your post whether or not you are doing that.

And, regarding that, if you saw that several sellers left negative remarks in their feedback, be advised that those sellers could have handled this correctly and you would not have had to deal with that buyer, provided you had set your buyer requirements to freeze out buyers with two strikes.  Think about it.

This doesn't need to involve "customer service agents" at all.  eBay gives sellers the tools to use.  If a seller doesn't take advantage of that option, then where does the blame lie? 

---

Nice post.

[fuchi888]

Yes I have set all the requirements that E-Bay has to weed out buyers that are trigger happy but yet I still get many  nonpayment cases that I close. Only when sellers report buyers does e-bay look at patterns. With the millions of buyers on the site, I really doubt that e-bay really has any gage or scope of repeat buyers nonpayments. The seller leaving positive feedback with negative remarks probably did not add requirements like I have used yet I keep getting non payers that I block and cite nonpayment. I guess I am the lucky one that keeps getting first time non payers because all the ways e-bay has set to avoid these buyers they still seem together through.

[fuchi888]

Yes, I do know that is why all I do is block and close out cases for nonpayment. It is those new sellers that do not know. E-Bay will shut down all the sellers e-bay auctions and limit sales on the site if they see repeated practices. So yes I do know. But that does not mean I wish sellers would not do it. This helps me gage what the buyers history is with nonpayments.

[luckythewinner]

---

---

I cant see how anyone would just sit at home and place fake bids and commit to buying things they have no intention to pay for

Some buyers appear to place bids on multiple similar items, and then after the auctions end they only buy the one that ends with the lowest winning bid.

I think there is something fishy going on myself - I wonder if these non-payers count toward site visits

If the buyer visited the site when he placed the bid, then of course that counts as a site visit. There is nothing "fishy" about counting a site visit as a site visit - IMHO it would be more "fishy" to not count site visits as site visits.

and unique user data - Anyone know?

According to eBay's SEC filings: "Active Buyers consist of all buyers who paid for a transaction on our platforms within the previous 12-month period"

[fuchi888]

Yes, I am aware of the rules and regulations on the site. Here is a typical example. You get an e-mail from the buyer. The buyer knows that if you put a reason as does not fit e-bay will not refund monies so you lie and state its is irregular. Had a buyer that e-mailed back and fourth after winning item, questions this and that and I answered and showed picks etc. Buyer pays knowing that if he does not he will get strike on account. Package sent. Item is new with tags bought directly from Neimans then because I know he did not want the item but did not want to get strike and the conversation any lame person could see buyer did not want the item returns it. So he gets Scott free and I get dinged for return. I had even told him do not pay if you do not want it. It is not like having 100 noenpays e-bay will kick them off the site. That is what I see lately when I say lie. I have been selling for 22 years and have seen everything. You can't force buyers to pay but if you have no intentions of buying or buying then returning then don't pay. My listing are sales final and when I am on buyer on the site I take that into consideration. The only time I return is if grossly misrepresented or I can tell fake item.

[fuchi888]

Yes, true. I know as buyer I would liked BIN, so I agree with you. I just use a different business model that I hav become accustomed to whether it draws few or lots of buyers. Thanks

[fuchi888]

Yep, again the buyer that bid on 6 items paid for one item, other 5 reported and closed with nonpayment. I did not leave neg feedback of course but 6 other sellers did and still after seeing that, buyer still active on site whether restrictions or not. 

[luckythewinner]

Buyer pays knowing that if he does not he will get strike on account

That seems like a lot of work.

The buyer didn't simply ask you to cancel?

I know he did not want the item but did not want to get strike and the conversation any lame person could see buyer did not want the item

If you knew he did not want it, why did you not offer to cancel?

[fuchi888]

Not really, fees and requirements are different each side. For example Amazon fees even higher than this site and had friends sale on their site. You think this site bad about buyers amazon is 100% for buyers and basically have to abde by their even stricter rules. Poshmark, buyer has to approve before you get monies released not like here you get Moines in the account instantaneous. You are basically at mercy of buyer. Other sites like Etsy and Bonanza does not get as much traffic. Probably why even though platform has changed I have not left the site. I still think this site needs to tweak its requirements and keep only those who are serious on the site to make good transactions not only for buyers but also sellers.

[luckythewinner]

---

@fuchi888 wrote:

Yep, again the buyer that bid on 6 items paid for one item, other 5 reported and closed with nonpayment. I did not leave neg feedback of course but 6 other sellers did and still after seeing that, buyer still active on site whether restrictions or not. 

---

That's why I do not auction items that are available from other sellers.

I reserve auctions for truly rare items. 

[fuchi888]

Honestly, most do not ask to cancel. I do cancel when and if I see it but I am not one that is on commuter every minute of the day. I do have regular job and life. What I do not understand is when buyer bid days in advance and can cancel their bids they choose not to. E-bay frowns on sellers cancelling bids even when buyers request to do so. Again most of the buyer bid and win item then just don't pay so have to wait for 4 days to close. I guess I should do all fixed pricing as another seller stated since they require immediate payment but again if they do not pay then same results as auctions, right?

[campanaelia]

---

@fuchi888 wrote:

Yep, again the buyer that bid on 6 items paid for one item, other 5 reported and closed with nonpayment. I did not leave neg feedback of course but 6 other sellers did and still after seeing that, buyer still active on site whether restrictions or not. 

---

If a buyer wins 6 auctions from the same seller the items are grouped together at checkout, it is impossible for the buyer to pay for one separately.