Nonpaying Buyers

[fuchi888]

Anyone know how many nonpayments on can have before e-bay kicked them off the site? I am not asking how many they  don't pay before they limit account. Had a buyer 5 nonpayments on my auction reported all 5, buyer paid for one. Several other sellers put positive feedback with negative remark, so total nonpayments 12. Seems customer service agents are not fourth coming on the information. Anyone have idea???

[isaiah53-57]

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@fuchi888 wrote:

Anyone know how many nonpayments on can have before e-bay kicked them off the site? I am not asking how many they  don't pay before they limit account. Had a buyer 5 nonpayments on my auction reported all 5, buyer paid for one. Several other sellers put positive feedback with negative remark, so total nonpayments 12. Seems customer service agents are not fourth coming on the information. Anyone have idea???

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I cant see how anyone would just sit at home and place fake bids and commit to buying things they have no intention to pay for - If it was just a few odd balls doing this, I would get it, but from experience and from what I've seen reported on these boards, it may be in epidemic status...

I think there is something fishy going on myself - I wonder if these non-payers count toward site visits and unique user data - Anyone know?

[fuchi888]

Thanks for info. I am not surprised about 30 nonpayments.

[fuchi888]

I just have been doing for 22 years and if someone ask me I usually will close auction as the buyer being highest bidder. In the hay days, many of my auctions got bidded up a lot so never changed the method selling. I guess I just take chance my items might get bidded up. I often close auction if the buyer again ask if I can close auction early so buyers do not have t wait till auction ends. Thanks

[fuchi888]

I agree to exactly what you state. It is funny how we get on S... list for few bad transactions and have to be perfect but buyer can get away with anything. Who is saying all the fees??? 

[fuchi888]

The good old days. So buyers get away with everything including leaving false negative feedbacks.

[isaiah53-57]

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@fuchi888 wrote:

Anyone know how many nonpayments on can have before e-bay kicked them off the site? I am not asking how many they  don't pay before they limit account. Had a buyer 5 nonpayments on my auction reported all 5, buyer paid for one. Several other sellers put positive feedback with negative remark, so total nonpayments 12. Seems customer service agents are not fourth coming on the information. Anyone have idea???

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@fuchi888

Oh and from our experience, dont waste your time reporting buyers - We were scammed and after the fact noticed the thieving buyer had a large number of false-positive feedback mentioning the same scam - In an effort to get them booted, we contacted all the sellers we could to get them to file reports - Naive us - Found a large number already had reported the thief and many more said they would - Fast forward several months down the road and the thief was still buying and scamming with impunity with lots more false-positives and surely many more "reports" - I realized right then and there the nature of the company I was dealing with and took steps to put our exit strategy into effect - Wont list here again until the MBG is modified to offer US sellers  A LOT more protection - Kinda like what they are doing with international sales now... It may already be gone though, as my guess is, it is/was just a short term kudo designed to get more sellers on the international sales bus...

[fuchi888]

In the 22 years I have been selling these days only 50% of buyers pay for items won. Remember E-Bay collects 15% fees from sellers including postage. You would think that when revenues come straight form sellers the company would try to curtail the high nonpayment rates on the site. We as sellers have to be perfect in everyday and live to highest standards but you can get with murder as a buyer. Can E-bay survive without sellers or without buyers??? Guess the company has to see high rates of sellers leaving the site before any changes will be made. Protect the clients ( sellers) that feed you.

[gurlcat]

Was that a typo or are you saying HALF of your auction winners don't pay?  Come on, I sympathize with your current situation with this one buyer, but if you really had half of your auctions going unpaid, you would be a lot more mad about that than a single negative feedback.  
I can't even guess what percent of my auction winners don't pay because it's been so long since I had a non-payer.  But it is surely a single digit.  If it was even 10% I would probably just not do auctions at all, BIN only.  

[lakefor94]

............

"Guess the company has to see high rates of sellers leaving the site before any changes will be made. Protect the clients ( sellers) that feed you."

10 million sellers could disappear tomorrow and the site would never miss a beat. There will never, ever be a shortage of sellers.

EBay has aggressive initiatives in effect now to weed out sellers.

[fuchi888]

I think is the items I am selling. They average about $500-$2K. Cheaper items I do not have that much trouble but when the items sells for $700 on up that is where I see the most non payers. I also noticed a trend, either buyers with 0 feedbacks, last feedback left 6 months to a year typically do not pay. I've seen an uptake in the numbers whether one believes or not. When you **bleep** as long as I have you just accept it and move on. But is good to see what other sellers are going through as there is no feedback that can be seen on buyers habits on the site.

[fuchi888]

Totally agree, I had a group of friends that started selling 22 years ago. All have closed shop on the site except stupid me.

[lakefor94]

You have upscale items that are "wants" so I can see an issue with having some non-payers. You probably get some sport offers as well or just buyers testing the water, so to speak.

I sell products for construction and computer rooms, so not many non payers on offers. Mostly business buyers.

I have the toggle set to off for requiring instant payment on offers so my buyers have more flexibility in how and when they pay though I suspect most use a particular company credit card so it would not be a big deal for them anyway.

[lakefor94]

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@fuchi888 wrote:

Totally agree, I had a group of friends that started selling 22 years ago. All have closed shop on the site except stupid me.

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Looks like you are still hammering out some decent change, a sale almost every other day. 

Spending what, like $60 a month store fee?

I take it you are crosslisting elsewhere as well? I would be.

[campanaelia]

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@theteamsetguy wrote:

@fuchi888 ,

Just curious is there a reason you are running auctions instead of fixed price listings? Many buyers hate auctions because they don’t want to wait for the auction to end to see if they the winner?

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Not sure if there's a majority of auction lovers or haters but 99% of what I buy is through auctions. Also most of my searches are filtered for auctions only, so in my opinion many buyers love auctions. Take auctions away and I would be buying very little on ebay. I am also never in a rush for an item and wouldn't care if everything I won had an EDD of 3 weeks. Auction bidding to me is part of the thrill of ebaying, take that away and it's just like any other place to shop. Maybe some people don't know how bidding works on ebay and how to win.

[theteamsetguy]

@fuchi888 ,

There is a very easy solution to your problem. Ditch the auctions and change your items to Fixed price with immediate payment required and don’t accept best offers. If you did this you would have no more non paying buyers.

Your premise of making more money because your items will get bid up only works when you have high demand or rare collectible items. Why would a buyer did and wait days for auction to end when they choose from multiple fixed price sellers and get it now. Back in the day when many things would get bid up, buyers had no choice because 100% of the items on eBay were in the auction format. Looking at your sold items history, almost all of your items sell with just one bid.