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No longer possible to open unpaid item cases?

It seems it' s no longer possible to open cases for unpaid items, the links are gone in both seller hub and on the individual items. This is just the next glitch in ebay...

Just to list them up again:

very difficult to access the list of items awaiting payment

not possible to make invoices if a buyer has more than 40 items

invoicing became a nightmare with the new system

can't use firefox any longer

many buyers can't make payment

ebay is so slow, it's ridiculous

We have between 5 and 6000 listings per week, small changes have huge effects on us. I can complain about ebay for small things but I have never known ebay to be so disfunctional as now, it is really sickening and if this continous I will have to hire an additional worker just to be able to cope with the glitches of their system.  However, they had no problem charging me over 7000$ in fees this month, that seems to be about the only thing working at the moment.

 

 

Message 1 of 63
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62 REPLIES 62

Re: No longer possible to open unpaid item cases?

Wow!

Message 16 of 63
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Re: No longer possible to open unpaid item cases?

RE:   Can you document just one buyer who has been banned for excessive unpaid item strikes? 

 

No, that information is for eBay eyes only.   In fact, we don't even know how many unpaid items equals  one strike for a buyer or whether bad buyers who never pay, simply bid under a different ID.  

 

I suspect that even non paying eBay buyers have privacy rights which eBay is obligated to protect.

Message 17 of 63
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Re: No longer possible to open unpaid item cases?

So can you explain how this actually works? My seller hub page says I have 1 item "Eligible for unpaid item cases".  Nothing happens when I click on the number 1 like it used to. But I am on day 5 so perhaps tomorrow I will be able to click it?

 

In my case I am pretty sure the buyer accidentally bought the item twice. He did pay for the first sale. And he bought 6 of the item each time. I wish there was a way to cancel the accidental sale without giving the buyer a strike. I tried contacting the overseas buyer but got no response. In the past I have used canceled at customers request. Not sure of the best method lately.

 

If that the way it works the seller hub should say "Not eligible for unpaid item case". They should just leave the number blank until the item is eligible. Then hopefully after 5 days you can click on the number and it will take you to a page to cancel that item.

Message 18 of 63
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Re: No longer possible to open unpaid item cases?


@bimm_corp wrote:

 

You never get to see if any buyer has been banned from eBay for excessive unpaid item strikes. No one has.


I have. I get buyers messaging me frequently saying they can't buy because of UPI Strikes.

Message 19 of 63
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Re: No longer possible to open unpaid item cases?


@monster-deals wrote:

@bimm_corp wrote:

 

You never get to see if any buyer has been banned from eBay for excessive unpaid item strikes. No one has.


I have. I get buyers messaging me frequently saying they can't buy because of UPI Strikes.


Is that your block, or are they claiming they've been completely banned?

Message 20 of 63
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Re: No longer possible to open unpaid item cases?

Why pay in 2 days when ebay now gives me 5 days?

From all of us deadbeats, we thank you ebay for getting these nasty sellers off our backs!  Imagine the audacity of sellers expecting prompt payment!

-------
Not my selling nor buying account
Message 21 of 63
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Re: No longer possible to open unpaid item cases?

@monster-deals

> I have. I get buyers messaging me frequently saying they can't buy because of UPI Strikes.

 

Yes, you and any other seller can see buyers who were UPI-blocked from buying from said seller here.

 

https://www.ebay.com/bmgt/blockedbuyeractivities

 

But eBay claims that buyers with too many UPI strikes will be permanently banned from eBay, and that is something I have never seen any documented evidence of.

 

As for being banned from buying completely, eBay again favors the buyer as the buyer can register another ID and continue buying. NOT so with a seller who has been banned from selling. They get all their ID's banned. I know this from personal experience.

Message 22 of 63
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Re: No longer possible to open unpaid item cases?

@lilbama911

>I suspect that even non paying eBay buyers have privacy rights which eBay is obligated to protect.

 

What about the sellers' rights to know who the deadbeats are?

 

Message 23 of 63
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Re: No longer possible to open unpaid item cases?


@bimm_corp wrote:

@lilbama911

>I suspect that even non paying eBay buyers have privacy rights which eBay is obligated to protect.

 

What about the sellers' rights to know who the deadbeats are?

 


No  such right exists.

Message 24 of 63
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Re: No longer possible to open unpaid item cases?

"What about the sellers' rights to know who the deadbeats are?"

 

Just look at who jumps the turnstiles at the subway stations.  I wouldn't expect them to pay for anything on ebay.  They are also the people wearing baggy lightweight jackets into stores all summer long for some reason...

Message 25 of 63
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Re: No longer possible to open unpaid item cases?

Actually, you already know who the deadbeats are.   The deadbeats are the nonpaying buyers who outbid other bidders and never pay you, even after you open an Unpaid Item Case.  The deadbeats are on your "Blocked Bidders List" or Deadbeats List.

Message 26 of 63
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Re: No longer possible to open unpaid item cases?

@jayjaspersgarage 

>Just look at who jumps the turnstiles at the subway stations

 

AND smoking a joint AND with a pistol stuck in their trouser belt, just like in the Eddie Murphy video "How Not To Get Your @$$ Kicked By The Police".

 

Message 27 of 63
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Re: No longer possible to open unpaid item cases?

I agree that we will have lost sales. I setup bidding on my auctions and can't check require immediate payment on bidding.  Most of my buyers that do not pay right away have a history of waiting until the last day to pay once an unpaid case is open. They then pay on the last day of the unpaid case. I just had one that I had to cancel. So what this means for me is a lost sale today. I had no other bidders and so I need to re-list for a week. This buyer would have paid two days from now.  So I am out of any payment for at least a week, maybe longer if I have another bidder who waits to pay. EBAY you do not pay attention to what is going on on your site and how sellers make money. Its that simple. Now, once buyers get wise to what is going on (obviously they do not want a canceled unpaid item in their buying activity), I hope they then start paying right away. There might be a light at the end of the tunnel. Lets hope.

 

I could also easily gripe about how EBAY charges a fee to me for my customer's sales tax and shipping (I make no money on their sales tax and shipping, obviously). But I won't do that here.

Message 28 of 63
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Re: No longer possible to open unpaid item cases?

Same question I had. Ran an auction buyer did not pay and I thought UIA will open case automatically since I had it enabled but that did not happen. All I see that the order was canceled and the reason was buyer did not pay. So what happen to that strike that buyers used to get it they don't pay or did ebay abolished that too.  Here is a image of from the case detail. buyer no pay.PNG

Message 29 of 63
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Re: No longer possible to open unpaid item cases?

@monster-deals

>I have. I get buyers messaging me frequently saying they can't buy because of UPI Strikes.

 

Not talking about that. Can you show documented proof of any user who has been NARU'd for excessive UPI strikes?

 

 

Message 30 of 63
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