New account suspended for no apparent reason?

[tntboys08]

My husband and I decided to start an eBay business selling things that we have around our home that we no longer need, and we had also planned to start sourcing products to sell in our eBay store, mostly clothing and electronics.  We set up a new business eBay account this past weekend and listed about 5 or 6 items that we had in our home that we no longer need or want.  These items included clothing and electronics.  Well, this evening when I went to check to see if any of our items had any bids or if anything had sold, I immediately found that all of our listings were gone and our account had been "permanently suspended."  I couldn't believe it.  This is what it says:  "We wanted to let you know that your eBay account has been permanently suspended because of activity that we believe was putting the eBay community at risk. We understand that this must be frustrating, but this decision was not made lightly and it’s important that we keep our marketplace safe for everyone. Learn more about how and why accounts can be suspended."

I'm sorry, but what exactly did we do to "put the community at risk???"  All that we did was list a few items for sale and that was it.  The items that we listed were not "prohibited" from being listed on eBay.  We listed a couple of brand new pairs of shoes that my husband had and didn't fit him, some articles of clothing, and an old video game console.  How could this possibly result in our account being suspended?  I'm at a total loss here and EXTREMELY frustrated.  It took me a great deal of time to get these items listed over the weekend, and now that is all time that was totally wasted.  

We have no plans to sell on eBay ever again after this.  We have been loyal eBay users for 22 years and have occasionally sold items under our personal account throughout the years (although we haven't sold anything in several years) with no issues whatsoever, so this makes absolutely no sense to me.  I'm pretty peeved about this.

[downunder-61]

This was the part that I picked up on that was posted by pburn:

You stated in your opening comment that "We have been loyal eBay users for 22 years . . . " The account from which you're posting was registered with eBay in 2012. The account you started for selling purposes was "set up . . . this last weekend."

Call me paranoid, but conflicting information always causes me to wonder what we OP may be missing omitting

[zamo-zuan]

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@pburn wrote:

My post was specifically addressing whether other of the OP's accounts were linked. Period. I am all-too familiar with eBay's policy regarding multiple accounts. Since I'm fully aware that is not a violation of any eBay policy, having multiple accounts was not the point of my post. 

Any comments not relating to the subject addressed in my post regarding whether accounts were linked should be addressed to the OP, not to me. You can speculate all you want regarding other possibilities, but they would have nothing to do with my posts, so there would be no reason to reply to me in this thread again.

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My reply toward you was the first paragraph specifically about multiple accounts, and I hadn't said anything deserving of rudeness or hostility in return. The rest of my comment was to the OP and regarding the subject of the thread. 

Is it really necessary to tell me when and how I am allowed to post? This seems to be a pattern that is forming. I don't believe this is really adhering to #4 of the community guidelines. Nor is insulting the OP's temperament, for that matter. In all likeliness, such treatment will only upset the OP even more, and make it less likely that they would ever return to eBay or this community.

[johnson_junk_company]

There is no rules about having multiple accounts. 

[johnson_junk_company]

There are no rules about using the same IP for multiple accounts. You people are just making up crap and claiming it’s “against the rules”! Many sellers have both personal and selling accounts(using the same IP) and well as people have multiple selling accounts. Since you don’t know the reason for the suspension, just say so. 

[johnson_junk_company]

Contact eBay for business on Facebook and ask them about this. The only plausible reason is difficultly verifying your identity or banking details or possibly if you had an account closed by eBay before. Having two accounts isn’t the reason for the suspension. 

[aproudparent2010]

No one said it was. We are saying if they had multiple accounts and one had got suspended then all accounts would be.

They left lots of negative feedback on this account and if those sellers reported it then they could be considered a high risk.

[magicjohnsonsvariety]

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@zamo-zuan wrote:

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@pburn wrote:

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@tntboys08 wrote:

The account that was suspended was a BRAND NEW business account that we had just set up a couple of days ago with the intentions of starting an eBay business.  It is in NO WAY linked to this account.  

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The registered name of the member responsible for the two accounts is different? The registered addresses are different? The shipping to and from addresses are different? The telephone numbers are different? The email accounts are different? The IP addresses used to access the accounts are different? The SSN/EIN numbers of the registered users are different?

eBay has many ways to determine the relationship between or among accounts. If you're accessing more than one account on the same device, eBay can (and probably will) find the link between or among the accounts.

You stated in your opening comment that "We have been loyal eBay users for 22 years . . . " The account from which you're posting was registered with eBay in 2012. The account you started for selling purposes was "set up . . . this last weekend."

What's the status of the 22-year-old account?

Selling goods on an online marketplace platform takes a certain temperament to be successful. Judging from your posts in this thread, it might be a worthwhile activity to spend some time doing self-assessment to reflect on whether it would really be a complementary activity for you. The suspension eBay imposed may have saved a lot of grief in the long run.

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I'm inclined to think that the accounts aren't linked (at least not yet) as they typically wouldn't suspend one without the other. Also, having multiple accounts isn't against the rules, as long as you're not selling the same item on multiple stores. 

I've seen many reports of people having these issues with opening new accounts only to be banned lately. I'm quite curious to the reason. I can only assume it's some type of security feature, but it seems to be targeting activity that is not outside of eBay policy.

One concerning possibility is errors with the payment registration system, as we had issues at one point with Sellers Hub not appearing due to not being registered Managed Payments, but without Sellers Hub, there was no way to get to the Managed Payments registration page. 

@tntboys08 did anything happen worth noting when you registered for payments and/or with Sellers Hub appearing properly? Does your home/IP location match the one used on payments?

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Right here, I'm still waiting for an explanation why ebay shut down my new account.

Ebay makes more mistakes than any company I've ever seen in my entire life, so they have absolutely no credibility with me.

Every bridge ebay burns means lost profits. 

[pburn]

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@johnson_junk_company wrote:

There is no rules about having multiple accounts. 

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@johnson_junk_company 

You're going to have to point out to me where I stated there were rules about having multiple accounts, because I sure can't see where I've posted anything anywhere near that.

I, myself, have more than one account, so I just don't get where you've gotten that misconception about any of my posts. 

[kensgiftshop]

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@johnson_junk_company wrote:

There are no rules about using the same IP for multiple accounts. You people are just making up crap and claiming it’s “against the rules”! Many sellers have both personal and selling accounts(using the same IP) and well as people have multiple selling accounts. Since you don’t know the reason for the suspension, just say so. 

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No, there are no rules against it and never said there was.

If they use the same IP for different accounts and one account gets suspended, any account connected to that IP will also be suspended.

[wildpitchsports]

Did you bid on one of your items from another account? 

- That will get you suspended

Have the same address for payouts or shipping?

- That will flag you and lock an account until it can be verified

Use the same bank account for multiple accounts?

- That will flag you as well

And I hazard to guess now that eBay is collecting bank account info we're going to see a TON of this

[fab_finds4u]

I'm going to take a stab at it and maybe you can guess the reason.

Multiple accounts are allowed but each account has to have a different email address. 

You linked your checking account and completed verification of micro deposits before you listed.

You listed in a high risk category an item that has a high rate of returns or is often involved in a scam or is suspected to be counterfeit.

You listed an item that is no longer allowed like a confederate flag or a black americana item.

You described something improperly.

You said something like PayPal only or you prefer a specific payment method.

You listed an item that required a signed licensing agreement to sell.

You listed a lot of very expensive items right off the bat.

I can think of more but my fingers need a rest!

I do know eBay is really tightening down on new selling accounts and it looks like they close accounts with no warning or why or give you a chance to fix the problem.  I know if they suspect intellectual property theft or your item  is counterfeit  you can get tossed the first time that happens if the rights owner reports your listing

I'm sorry this happened. I think I read somewhere eBay accidentally banned some accounts. Check into that.

[moahsa0]

If you want i  can help you in safely selling on eBay and and i know the reason why eBay suspend accounts . and i guarantee eBay if you follow my guide line eBay never suspend your accout

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.