Negative for doing what the buyer asked.

[movieman630]

So ebay thinks it's perfectly fine to allow a "buyer" to leave a seller negative feedback for a cancelled transaction (buyer asked to cancel immediately after buying). 

This should have been a non-transaction situation.  There WAS NO TRANSACTION.  They asked to cancel, I cancelled.  I immediately block every buyer who cancels a transaction immediately after purchasing if they don't first email me and explain why they want to.  I don't do business with people like that.  That's my choice as a seller.

This "buyer" leaves a negative for me out of spite on an item they never even laid hands on, was never even processed for shipping and I never communicated to them about it once.  They asked to cancel an order seconds after purchasing for "ordered by mistake" which is ridiculous considering how many steps you have to go through to purchase something.

This cancellation should NULLIFY the transaction...  Like it never happened in the first place.

I asked ebay to remove it and I got back the standard answer that "They could not remove it because it didn't violate their policy". 

Now I'd like to know, why?  Why doesn't it "violate policy" to intentionally try to hurt a seller to be vindictive? 

They "protect" us from harsh language and direct insults but is not a vindictive person who circumvents the system to harm someone just as bad as a foul mouth if not worse?  Is this not HARM?  Am I not harmed when my feedback rating drops by .01%?  How many of those kinds of people can we weather?

I don't ask for much.  I've been a loyal seller, FULL TIME for 20 years.  I've bent the knee over and over again.  The only thing I've ever asked is for ebay to have my back when it counts. 

It counted this time.  They left me high and dry.  They chose to side with a vindictive "buyer" with 96 feedback over me...  A person who actually makes money for them.  A person who's made over $1M on ebay over my lifetime. 

Where is my protection ebay?  If not now, when?

[movieman630]

One more thought.  And this is a serious problem they should address.  This opens a whole new loophole for feedback. 

So now, if you encounter a terrible "buyer" they can circumvent the system, buy something else from you, maybe even using a different account, then seconds after, ask to cancel.  You oblige.  And then they leave you a negative feedback just to harm you for something in the past.  Something not related to the "cancellation".

This is awful policy.  It's feedback for feedback's sake.  NO attached transactional record to speak of.  It's a loophole to destroy someones reputation over and over again. 

Perhaps next "update" you might want to re-code the system so that if there is a cancellation the only FB a "buyer", who asked to cancel a transaction, can leave is positive.  If a seller can be blocked from leaving negatives to a buyer surely you can protect a seller from negatives on CANCELLATIONS! 

Of course I mean when the buyer initiates the cancellation.  That should block them from leaving anything other then Positive... Or none at all.

  If the seller cancels something, the buyer could be mad about that.  That would be a legitimate reason to leave a negative, not cool, but legitimate none the less.

[slati_2013]

Based on the feedback the buyer seemed to be a repeat buyer who has bought several items from you. I think in this case maybe you could have made an exception for the buyer. I certainly would not block a repeat buyer who asked me to cancel one sale. Of course you have every right to have your own policy on cancellation, but maybe you might want to reconsider blocking everyone who asks you to cancel without telling you why first. 

[wastingtime101]

Hi kyle@ebay . Another BBL / message block use case.

Buyer places order, asks to cancel. Seller cancels then adds buyer to their BBL.

Buyer messages seller because they want to repurchase with a diff payment method. Seller does not get the message because the buyer is on their BBL.

Due to block and lack of response from seller, buyer leaves seller neg FB. eBay won't remove the neg FB on the transaction the buyer asked to cancel.

I don't know what this seller's settings are, but if they're like me and they don't block messages from blocked bidders, this is yet another example where eBay automatically blocking messages from buyers on the BBL has contributed to a negative situation for both parties. Buyer is not notified their message will not go through to the seller and they think they are being ignored.

[kensgiftshop]

It doesn't violate any policy.

Maybe if you hadn't blocked them, everything would have been fine.

[bashort]

So the "verified purchase" label is not verified at all. 

[aproudparent2010]

To me this was a deserved feedback. The buyer admits they made a mistake on which card they used and asked to cancel.
They sound like a repeat buyer that has bought form you and made a mistake and out of spite you blocked them.
After looking at your feedback it seems you have quite a few problems sending junk and packaging it in a bad way

[luckythewinner]

Negative for doing what the buyer asked

You post title is fundamentally misleading. The buyer stated he left a negative because you blocked him. The buyer did not ask to be blocked. 

That's my choice as a seller.

Just as it was his choice as a buyer. 

The buyer probably found out he was blocked because he tried to buy from you again, which IMHO supports his claim that he purchased by accident and was attempting to buy the correct item. 

[movieman630]

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@wastingtime101 wrote:

Hi kyle@ebay . Another BBL / message block use case.

Buyer places order, asks to cancel. Seller cancels then adds buyer to their BBL.

Buyer messages seller because they want to repurchase with a diff payment method. Seller does not get the message because the buyer is on their BBL.

Due to block and lack of response from seller, buyer leaves seller neg FB. eBay won't remove the neg FB on the transaction the buyer asked to cancel.

I don't know what this seller's settings are, but if they're like me and they don't block messages from blocked bidders, this is yet another example where eBay automatically blocking messages from buyers on the BBL has contributed to a negative situation for both parties. Buyer is not notified their message will not go through to the seller and they think they are being ignored.

---

I always block messages from people on the BBL.  As a courtesy it might be a good idea for ebay to make buyers email the seller and ask for a cancellation with a reason other than a drop down menu selection.  Have a good reason, I'm a reasonable person but I despise people who buy and then try to tell me they did it by mistake.  There's too many prompts for checkout for it to be a "mistake".  I've seen buyers do this, then cancel because they find it cheaper from another seller.  I choose not to do business with people like this.

[movieman630]

No, they only bought and cancelled once.  They were saying they bought multiple items in the transaction they asked to cancel.  Again, if you have a legit problem, email a seller first.

[movieman630]

That's one way to look at it.  Another way to look at it is, they could have emailed me first and told me why they wanted to cancel.  Yet another way to look at it is, "buyers" who try to tell you they "bought by mistake" despite having to pass through several prompts to purchase something is a load of horse hockey.  And that kind of "buyer" is going to be nothing but a nightmare.  The kind of person you'd politely ask to "leave your store" if you were a B&M. 

The BBL is there for a reason.  I block people who cancel immediately after purchasing without an email explaining why.  And I block people who return without good reason.  I just choose not to do business with that kind of person.

The kind of person who has 96 FB and has only left 3 FB for others, 2 of the 3 are Negative.  The kind of person who just to be spiteful will seek out to destroy someones reputation and livelihood without any remorse or empathy. 

[movieman630]

Do you have any idea how offensive your post was?  I've been selling for over 20 years.  I have over 15K feedback.  7 negatives against 1572 in a 12 month period.  Over 100K sales in that 12 months.  And you say I sell "junk" packed in a "bad way".

I could really care less about your post.  It means nothing to me.  I just like to point out when someone is being extremely insensitive and rude just for the sheer opportunity to do so. 

Thanks for your "thoughtful" insight.  You're a real asset to this community.

[gurlcat]

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@movieman630 wrote:

---

I always block messages from people on the BBL.  As a courtesy it might be a good idea for ebay to make buyers email the seller and ask for a cancellation with a reason other than a drop down menu selection.  Have a good reason, I'm a reasonable person but I despise people who buy and then try to tell me they did it by mistake.  There's too many prompts for checkout for it to be a "mistake".  I've seen buyers do this, then cancel because they find it cheaper from another seller.  I choose not to do business with people like this.

---

I've accidentally paid with the wrong card numerous times, both online and in BAM stores.  -You "despise" such people and assume they're lying?  And you already said they cancelled "seconds after purchasing." So how did they find your patches cheaper from someone else so fast?  

You talk about how you "choose to" do this and that.  Well this buyer chose to neg you for blocking them for an innocent mistake that didn't even do you the slightest bit of harm.  

[dhbookds]

How is the buyer supposed to know what YOUR rules are?  She chose a reason from the drop down for the cancellation........which you apparently don't accept.....and YOU expect more explanation.  From the feedback, from a repeat buyer, she tried to contact you after she realized the block.......but YOUR rules deny that......so she left feedback detailing her experience.   Vindictive? trying to ruin your reputation?  More of a why did you block me? reaction.......

[gurlcat]

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@movieman630 wrote:

No, they only bought and cancelled once.  They were saying they bought multiple items in the transaction they asked to cancel.  Again, if you have a legit problem, email a seller first.

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What good would emailing you have done, if you don't believe the "mistake" claim and think they're lying anyway?