Selling

Forum Posts

Sorted by:

Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Local Pickup

Not really a fan of local pickup but had 2 customers last year ask me if they could pick up the item, I added local pickup to listings and they bought., so I thought I should offer this as an additional service to all heavy items.I think that was a b...

Does people buy jackets with the former owners' name embroidered inside on it?

I have a custom jacket that has a name embroidered inside the pockets and on the collars' inside fold.

Resolved! When the buyer doesnt read the description

Edit -- "Solved" I sold a camera recently and in the description I mentioned it does not focus and may have something wrong with it. The buyer contacted me saying the camera was broken on arrival with the exact problem I stated in the description and...

eBay denied claim

I had a buyer purchase something during the snow storms. I had asked her to wait awhile given she was in Guam. She opened a claim and eBay automatically refunded her within three days of the claim. Well a week later she got the package. I started a c...

Resolved! Selling Entire Contents of Online Store and Need Advice

Hi everyone! I am selling the entire contents of my online store and wanted to reach out to the community for advice. I just want to make sure that I have covered everything in my description and if I have missed something that might be of importance...

How Do I Handle An Unpaid Item?

I had someone bid up my item until they were high bidder and won the item. Unfortunately they never paid. I tried to cancel the order after 4 days but I only see the following reasons for cancellation. None of which are accurate reasons. How do I can...

Resolved! Bids canceled in the middle of the night!

In the middle of the night (2/7) I had seven listings that all of the bids canceled. I never cancelled a bid or ended the items. Support says maybe a "glitch" I now have POed buyers contacting me asking why I did this as they received email stating I...

Buyer left negative feedback and

I had a buyer who left me very negative feedback and he hasn't even received the item!!!He falsely accused me of not accepting returns etc. so I looked up the tracking and it's only due to be delivered in a couple of days.How can I be even accused of...

Calculated shipping charging wrong amount to buyers

Is anyone else seeing problems in the last couple of days with what calculated shipping is charging buyers? I got a question yesterday from a buyer why they were being charged over $10 for shipping on something listed as 1st class calculated shipping...

Sold individual item which still appears in store after sale without seller knowledge

Sold an item last November (one of a kind) that somehow is now being listed in my e-bay store without my knowledge of it ever being relisted by myself. Do I need to cross check all my active listings against store listings to keep this from happening...

Negative feedback with no explanation

I recently got negative feedback they purchased the item on Monday they got it by Thursday same week, item was new in original packaging, they left no explanation of why they were unhappy. I messaged them to see what went wrong and haven't heard back...

Buyer wants to return a laptop because "Changed my mind"

Ebay automatically approved the return is there anything I can do? It's a computer repair business so I understand that they took some parts out and now want to return it. Also how can I reach ebay customer service like speak to an actual live person...

Refunds for lost packages and how they affect your ranking

Hello. I recently had a buyer purchase a doll I’d listed and she paid $121.10 after shipping/fees/taxes etc. I purchased my shipping label through eBay like always, printed it out and got the package ready for shipping. I then did a package pick up r...

1/8 was last estimated delivery date - did INR timed out yesterday?

OK, first of all if the window to open an INR case has timed out - 1/8 was last estimated delivery date so it has, right? - and this never gets there we will refund. Sold on 12/31 and because we have the sold page set to show this year we lost track ...

Resolved! EBAY CHEATS SELLERS AND BUYERS

EVER WONDER WHY YOU HAVE GREAT FEEDBACK , SAME PRODUCT AT THE LOWEST PRICE BUT NOBODY EVEN LOOKING AT IT NOT TO MENTION BUYING IT ??? DO A RENDOM TEST !!!! TAKE A PRODUCT PUT IT IN SEARCH ---- LETS TAKE MY PRODUCT !!!! CEP SOCKS --- PUT JUST "CEP" IN...