mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@fern*wood wrote:I thought they changed the way communication with blocked IDs works now. It seems I had read that a block will not allow any communication to go through regardless of whether the option to allow it is checked or not.
Lots of us complained about that because there are situations just like this OP is having. They need to block the buyer so that they can't buy anything else from them and complicating things, but there is an unfinished transaction and communication may be required. So now there is the option in the Buyer Requirements as I posted in an earlier post.
@mordecai8614 wrote:Good call & good to know if that ever happens to me. Seeing Mam the know-it-all get proven wrong was pretty funny too
Sometimes communicating with others prove to be an impossible task. I have NEVER claimed to be a "know it all". That is something others will say, sometimes because they simply disagree with me, sometimes because they don't like the answer and other times because they don't acknowledge my post AGREEING that the other poster was correct.
When I am incorrect, and yes I am human and I make mistakes, I own it, I post about it and I move on. And some, like you, don't acknowledge that I posted I was incorrect and/or that I agreed with the other poster. I can deal with my mistakes, can you?
Believe me I know. They change stuff far too often and we only find out by SURPRISE. It is just another reason why these boards are so important, so we can each communicate when we find something.
@spreadlovelikefire wrote:This is true and my experience. Even with the box checked to receive communications or not from a block buyer, eBay has removed that ability all together. So now when you block someone, even when they have had an order with you in the last 30 days, you will not receive any communication from them at all once placed on the BBL. This was done behind the scenes on eBay.
This may be a misunderstanding @spreadlovelikefire . You need to NOT check the box so you can receive messages from a buyers with a current transaction with you while leaving them on your BBL.
I'm sure you will refuse to back it up that this has been changed.
The BBL seems pretty clear to me... It doesn't say the toggle has anything to do with the BBL.
"unable to send you messages until you remove them from the list". 🤣
@robbie31415 wrote:@wastingtime101 You been following the communication from BBL more than most. Has eBay reverted due to the complaints? Confirmed?
More than following it - I've been "leading the charge" so to speak and annoying the crap out of kyle@ebay by tagging him every week with use cases. Sorry, Kyle, and thanks for being a good sport (even if it is part of your job description). 😁 Could you pass on this original post as another use case? Seller would prefer to block the member from making another purchase, but keep communications open as they deal with the current transaction and delayed package?
There's a lot in this thread @robbie31415 , so here's my couple of pennies:
1. Seller shipped within their handling time. They do not have to wait for delivery to request FB removal. Key point here is the word or in the policy. Met delivery expectations or handling time expectations.
This seller had scans within their handling time which is why the FB removal request was successful before delivery. Good to see that happened for you @packratville as that's how it's supposed to work. 👍
2. @buyselljack2016 and others were correct when they said adding a buyer to the BBL will block all messages through the M2M message system, regardless of a recent transaction, and the "loophole" where communications will get through is within an Item Not Received claim. Those messages are through the claim, not the traditional message system.
3. Sorry @mam98031 but the information you provided about the communication block on the buyer preferences page upthread is not accurate. That setting does not impact the BBL. That setting exclusively controls buyer requirement settings (unpaid items, location you don't ship to, limit # of items purchased within 10 days).
Buyers on the BBL are blocked from sending messages. Full stop. You can confirm that on the BBL page (screenshot below).
If you have information to the contrary, please post a link, because what you're describing is different from what the rest of us have experienced in actual practice (blocking members with recent transactions), and different from what it says on the BBL page.
If you believe I am incorrect, I invite you to ask Kyle to weigh in.
We've gone around on this topic in the past. We disagreed in February, then again in April, and you even acknowledged in April that you were mistaken about eBay reversing course on the BBL block. I'm going to assume unless you have some new info the rest of us are not privy to, that you just forgot how the settings work. We all forget stuff, and hopefully the reminder on this topic is helpful to you. 🙂
https://community.ebay.com/t5/Selling/Delayed-Shipment/m-p/34388106#M2380157
In that discussion you said, "My apologies for having this wrong. I was told that they were going to fix that, but clearly they did not. IMHO it isn't a good thing to block a current buyer from being able to converse with their seller as it can create other issues to include them posting negative or neutral feedback. But you are right, the Buyer Requirements clearly state that if you turn on the block for messages, it applies to all on the BBL, current transaction or not."
I'd prefer to leave my comments in this post without engaging further, which is why I'm suggesting asking Kyle to weigh in to get an "official" confirmation we can point to next time this comes up, and hopefully put the topic to rest (outside of continuing to bug Kyle with use cases to try and get eBay to revert this poorly thought out BBL/message block change).
