mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@movieman630 wrote:I would have politely asked them to reconsider their FB and revise it since they are new to ebay. If they were "mean" about it I'd leave them a negative saying exactly what happened. Fair is fair.
And that is exactly part of the reasoning that Ebay used to remove the option for sellers. To many used it as a retaliatory method of punishing the buyer for some perceived wrong done to the seller.
@movieman630 wrote:It's not "punishment" if it's deserved.
If you would have left FB for this buyer BEFORE they left you a negative FB, you would have likely posted positive FB on that buyer. But now that they gave you negative, you want to give them negative.
With all that said, since you don't want to spend time trying to get them removed as you said in an earlier post, I'm not sure it is worth really discussing. You are putting far more effort into discussing them here on this thread than it would take to get at least one of them removed.
@ninepurple wrote:Its best to just move on. You can request eBay remove the feedback through the help menu but the customer service team will not review your request. They'll just send you an automated message of why your request is being denied.
eBay will not remove any feedback even if you provide sufficient proof that the buyer violated the feedback policy because eBay wants "to give everyone the chance to share their experiences." Everyone but the seller because sellers can only leave positive feedback.
Also, I am willing to bet most buyers do not care as much (or at all) about your feedback score as you do. 100% positive is meaningless because its just a matter of time before a seller crosses paths with an unreasonable buyer. Just don't drop below 90%.
You simply should have contacted CS again. They don't always get it right the first time. You have the right to contact CS after you have tried the automated version of having FB removed and it failed. However it is highly likely that the outcome would be the same. It does not appear that the buyer in either case has broken any feedback rules. They stated the facts as they see them.
Because you resolved their issues quickly one would hope the buyer would be more understanding, however there is nothing in the rules that says they have to be understanding and they did have a bad buying experience [BBE], which we all try to avoid.
Now just as a word or caution, your remarks to the feedback start out OK but end up blaming the buyer and that you should NEVER do when commenting on FB. It makes you look bad to prospective buyers. You need to remember that what is on your FB page, written by you especially, is very important to buyers. It shows them what kind of seller you are. Asking others to "avoid this person" is not good nor is " do not do business with this person" in all caps. While it may make you feel a little better, it is self harm to your account that simply is unnecessary.
What policy is it that you think either of your negatives broke? That could be very important info that may help you. So what specific policy did either or both of them break?
"Everyone but the seller because sellers can only leave positive feedback. " It helps to remember that each transaction on Ebay is a Business Transaction, NOT a personal transaction. What other site, like Ebay, allows sellers to publicly humiliate their customers. Leaving negative FB for a buyer is simply BAD business. And what you are talking about if you want to leave FB After they left FB for you is retaliatory which is one of the reasons Ebay doesn't allow it anymore.
@fleamarketfinds7 wrote:Have you tried 1-866-540-3229
Ebay doesn't have a Call Center anymore, since the Pandemic. Careful with offering phone numbers as there are lots of Ebay scams using fake number. This one you used here is the old Call Center number, I think. Here is more current info on contacting Ebay.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
