Negative Feedback from Angry Buyer

[i.u.hoosiers]

I recently have attempted to have a negative feedback removed from an unreasonable buyer that expected an immediate refund during the holiday shipping rush when USPS had posted a shipping delay. Needless to say eBay is doing nothing to resolve the issue. I provided full refund within what would be a normal period of time. How do you get eBay to respond to anything?

[the*dog*ate*my*tablecloth]

Hi @Anonymous , that seems to be a bizarre and unclear distinction to me. Why would it be ok to mention a case but not the outcome? I don’t get it.

[pburn]

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@Anonymous wrote:

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Comment Removable: 

• "I filed a claim with eBay and won"
• "I had to open a request with eBay and got my money back from the seller"
• "PayPal found in my favor, and refunded the money I sent."

Comment Not Removable:

• "I opened a case with my CC company and they gave me my money back!"

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I just want to make sure I understand: feedback comments cannot refer to the outcome of an eBay claim or a PayPal claim,  but they can refer to the outcome of a credit card company claim?

[johnrj1226]

@myangelandmyprincess 

You  got it right in my book.  You  clearly have backed up your comments with concrete evidence vs conjecture and/or opinions

[johnrj1226]

My  comments were directed to  the subject matter of this thread in mind.

                        " Negative Feedback from Angry Buyer"

Sold for 41  years &  yes I had to be a professional  in every way and every  day with my customers, prospective customers and my support staff as well as in my personal life too - For the record, do know how to  have fun, enjoy humor - always  have & always will.

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@castlemagicmemories wrote:

1.   Getting into a dog/cat fight on the internet is never a good idea - nothing  good will ever come out of it.   Retaliatory FB and/or comments  is not a good thing and never resolves one thing.  You are much better off to  go outside & just scream then  come back inside or count backwards from 10 and then resolve the issue professionally.

And that's exactly why Ebay eliminated negs for buyers.  False, retaliatory feedback.  Professionalism shouldn't just be confined to feedback, though. Your comment was  fine until you added this last word.

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[johnrj1226]

1.   Getting into a dog/cat fight on the internet is never a good idea - nothing  good will ever come out of it.   Retaliatory FB and/or comments  is not a good thing and never resolves one thing.  You are much better off to  go outside & just scream then  come back inside or count backwards from 10 and then resolve the issue professionally.

And that's exactly why Ebay eliminated negs for buyers.  False, retaliatory feedback.  Professionalism shouldn't just be confined to feedback, though. Your comment was  fine until you added this last word.

[johnrj1226]

@Anonymous 

@myangelandmyprincess

This  very  valid question was asked but no response was provided HELP!

"The question  is just the comment removed or the negative rating as well"

[mg152]

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@Anonymous wrote:

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@*madison wrote:

I almost feel sorry for trinton, always getting tagged in.. Mind you, he does demonstrate why he gets paid and volunteers don't, he knows his stuff.

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Hi @*madison, don't feel sorry for me, I'm living the dream! 100% sincerity here, I   helping out on the boards. I may not always know the answer, but I am always happy to find out 

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Trinton,

I’ve said it before, you are the best! We are lucky to have you on our side.

What about the nasty comment the op left their buyer? If I were that buyer I wouldn’t come back after that. That concerns me more than the op getting bad FB. Thank you! 😀

[Anonymous]

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@the*dog*ate*my*tablecloth wrote:

Hi @Anonymous , that seems to be a bizarre and unclear distinction to me. Why would it be ok to mention a case but not the outcome? I don’t get it.

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Hi @the*dog*ate*my*tablecloth, the outcome would directly refer to the result of a private investigation, which we believe should remain private and not be posted publicly within feedback. Saying that an investigation of some kind was pursued does not share the result of a private investigation; a buyer opening a claim is a factual statement about their actions. A buyer indicating the result of said claim is discussing the decision made beyond their actions. This is the distinction we have made for our feedback forum and simply ask that the result of a case/claim not be referenced in the feedback comment.

[Anonymous]

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@pburn wrote:

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@Anonymous wrote:

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Comment Removable: 

• "I filed a claim with eBay and won"
• "I had to open a request with eBay and got my money back from the seller"
• "PayPal found in my favor, and refunded the money I sent."

Comment Not Removable:

• "I opened a case with my CC company and they gave me my money back!"

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I just want to make sure I understand: feedback comments cannot refer to the outcome of an eBay claim or a PayPal claim,  but they can refer to the outcome of a credit card company claim?

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Hi @pburn, this is correct - the result of eBay, PayPal, and law enforcement investigations cannot be referenced. 

[the*dog*ate*my*tablecloth]

Thank you @Anonymous . I understand better now.

[Anonymous]

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@johnrj1226 wrote:

@Anonymous 

@myangelandmyprincess

This  very  valid question was asked but no response was provided HELP!

"The question  is just the comment removed or the negative rating as well"

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Hi @johnrj1226, for this specific policy, only the comment would be removed as only the comment itself is in violation of our policies.

[Anonymous]

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@mam98031 wrote:

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@Anonymous wrote:

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@*madison wrote:

I almost feel sorry for trinton, always getting tagged in.. Mind you, he does demonstrate why he gets paid and volunteers don't, he knows his stuff.

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Hi @*madison, don't feel sorry for me, I'm living the dream! 100% sincerity here, I   helping out on the boards. I may not always know the answer, but I am always happy to find out 

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@Anonymous 

As one of those "volunteers" I must say this burns a bit!  While that post was meant as a compliment to you, it was meant as a dis to the rest of us.

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Hi @mam98031, definitely didn't mean any harm in my comment and this wasn't how I took @*madison's post. Love the knowledge that everyone shares on the boards and the varied experience and perspective that is brought. Our Community Mentors do an amazing job assisting others and there are certainly countless members of this Community outside of the Mentor program that volunteer countless hours here on the boards. Big thank you to all of you! 

[johnrj1226]

                                                          One thousand words!

[jason_incognito]

"happy to update on the current approach to this specific feedback situation. "

This is exactly what drives so many of us crazy about ebay......

the current approach. It might change tomorrow and likely isn't the same as it was a year ago.

[castlemagicmemories]

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@mg152 wrote:

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@Anonymous wrote:

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@*madison wrote:

I almost feel sorry for trinton, always getting tagged in.. Mind you, he does demonstrate why he gets paid and volunteers don't, he knows his stuff.

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Hi @*madison, don't feel sorry for me, I'm living the dream! 100% sincerity here, I   helping out on the boards. I may not always know the answer, but I am always happy to find out 

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Trinton,

I’ve said it before, you are the best! We are lucky to have you on our side.

What about the nasty comment the op left their buyer? If I were that buyer I wouldn’t come back after that. That concerns me more than the op getting bad FB. Thank you! 😀

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You're right, Patricia.  Some are more focused on retaliation and just don't consider that the things they do drive buyers away.  Some don't accept how much this happens.  Some even tell them to buy elsewhere.  That's winning the battle but losing the war.  

[castlemagicmemories]

Unfortunately, professionalism doesn't run rampant. Nor does taking responsibility. Bad sellers, good sellers, bad buyers, good buyers.

JMO