Listings created March 1, 2024 (potential unexpected fees)

[wastingtime101]

Heads up to sellers: There's an ongoing issue where newly created fixed price listings are renewing a day early. This is affecting listings created Feb 10th and later, not listings created before then.

Listings created March 1st should renew on April 1st. Instead, all listings created today are scheduled to renew on March 31st.

That means listings created today will eat up 2 insertion fees (or free insertions) this month. If you're teetering near your free insertion limits you may want to avoid posting new listings today. Anything posted today you can manually end by the 30th and repost April 1st.

This will remain a problem for all 31 day months until eBay fixes the issue. eBay is aware of this, but so far they have not acknowledged the problem or provided any updates on resolution.

Read more here:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Listing-quot-End-Date-quot-off-by-1-Day/m...

As a reminder, all listings are supposed to renew on the same calendar date each month (not every 30 days) per the Spring 2019 Seller Update:

https://web.archive.org/web/20240112235950/https://www.ebay.com/sellercenter/resources/seller-update...

[nobody*s_perfect]

According to the other thread (the first link in your post), this issue was brought to eBay's attention through devon@ebay on February 15, he responded with "Let me follow up on this with the team that I reported to and see if there are any updates to share."  But since then there has been no response from him or anyone else at eBay despite an @ mention of his ID again on February 23. That's disgraceful. Imagine the number of sellers who will find indefensible extra insertion fees on March 31.

In reading over the thread about this issue I was surprised at the number of experienced sellers who were not aware of the 2019 change in rollover date from "every 30 days" to "same date each month."  The policy page, linked on the other thread, is a rare example of an eBay help page that has clear explanations and useful examples (well, except for skipping July...): "When you list an item as Good ’Til Canceled, it will relist every month on the same day until it’s sold. For example, if you list your item on the 1st of May, it will relist on the 1st of June. 

If you list your item on the 29th, 30th, or 31st of a month, the duration will be adjusted if the following month is shorter, but will revert to the original day for longer months. For example, if you list an item on the 31st of May, it will relist on the 30th of June, and then again on the 31st of August and so on."

[wastingtime101]

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@nobody*s_perfect wrote:

Imagine the number of sellers who will find indefensible extra insertion fees on March 31.

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Many sellers will be caught unaware, especially if they don't have the end date column displayed in seller hub.

In addition to fixing the issue, I think eBay should automatically credit insertion fees on impacted listings created 3/1 and renewing 3/31.

Even if they fix the issue before the 31st, chances are it will be a go-forward fix, meaning any listings created today are doomed to the double-insertion March renewal.

[wastingtime101]

I just remembered eBay dropped the scheduled listing fee for store owners last year. If you planned to do a lot of listing tonight, the scheduler would be a smart move - schedule listings to go live over the weekend instead.

[nobody*s_perfect]

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@wastingtime101 wrote: ... schedule listings to go live over the weekend instead.

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Or maybe even a few days later, just in case this glitch doesn't get fixed, so you don't have to worry about this same issue coming up in a future month of 31 days.  If eBay sticks with this reversion to 30-day renewal, then a listing from March 3 will roll over on April 2, May 2, June 1, July 1, and July 31.

[wastingtime101]

It doesn't appear to be a 30 day renewal. It's a same calendar date minus one day renewal.

I don't think eBay will subtract more days each time listings are renewed. At least I hope that's not what's going to happen. I am guessing: created Feb 10, renews March 9, renews April 9. But I could be wrong and next renewal might be April 8.

I will check when the the first renewal of these listings rolls around and report back.

The issue began Feb 10, so the first shortened renewal will be March 9. Not sure I'll be able to check in here over the weekend, but I can let you know on Monday.

[wastingtime101]

A concern I have is the issue will appear to be fixed after the time change goes into effect Sunday, but the issue will not really be fixed behind the scenes - so we'll see the same problem with each time change, or maybe just Spring time changes? Or perhaps we'll see the problem only on leap years?

My hope is even after listing renewals "normalize" after the time change on Sunday, eBay will not sit around and do nothing, but instead that they will actually fix the coding error so this issue does not repeat, and they'll auto-credit any insertion fees from the March 31st renewals of impacted listings devon@ebay .

Another seller in the UK had a similar thought about the problem appearing to be fixed. UK is having the same problem starting with listings created March 1st to coincide with their time change on March 31st. @ett1954  said,

"It may be that at the end of March everything will go back to normal except that all March listings will have lost one day of listing time - and of course those new listings generated on 1st March will drop from the March shop allowance and may, as a result, incur fees.

If this is correct I suspect eBay may well do nothing, bide their time, and everything will appear as though it has been fixed ......... well for another 4 years anyway."

@pjcdn2005 confirmed the same problem is happening on the Canada site.

Can you let us know if this is happening on the AU site @downunder-61 ? I expect if you're seeing it on AU it would have started on March 7th (since your savings time goes into effect April 7th). If you're seeing the problem then any new (not auto-renew) listings created on March 7th will show an erroneous relist date of April 6th instead of April 7th, and listings created March 8th will show renewal April 7th when it should be April 8th.

[lotzofuniquegoodies]

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@wastingtime101 wrote:

It doesn't appear to be a 30 day renewal. It's a same calendar date minus one day renewal.

I don't think eBay will subtract more days each time listings are renewed. At least I hope that's not what's going to happen. I am guessing: created Feb 10, renews March 9, renews April 9. But I could be wrong and next renewal might be April 8.

I will check when the the first renewal of these listings rolls around and report back.

The issue began Feb 10, so the first shortened renewal will be March 9. Not sure I'll be able to check in here over the weekend, but I can let you know on Monday.

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@wastingtime101 

@nobody*s_perfect 

FWIW here are the 2 explanations I found in help. Like searching eBay listings, how you search help affects the results you might find.

Good ’Til Canceled Listings

a)

When you list an item as Good ’Til Canceled, it will relist every month on the same day until it’s sold. For example, if you list your item on the 1st of May, it will relist on the 1st of June. 

If you list your item on the 29th, 30th, or 31st of a month, the duration will be adjusted if the following month is shorter, but will revert to the original day for longer months. For example, if you list an item on the 31st of May, it will relist on the 30th of June, and then again on the 31st of August and so on.

b)

Monthly renewals of fixed price listings

Fixed price listings are set to Good ’Til Cancelled duration by default. This means your listing will renew automatically every month until it sells or you end it. 

-Lotz

[nobody*s_perfect]

Your item (a) is a repeat of a selection which I quoted, in italics, in the very first response in this thread.

That's the standard explanation, which states that "it will relist every month on the same day", which is how fixed price listings have worked since 2019.  The current glitch is about listings which will NOT renew on the same date even when they are not affected by that 29/20/31 exception.

[lotzofuniquegoodies]

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@nobody*s_perfect wrote:

Your item (a) is a repeat of a selection which I quoted, in italics, in the very first response in this thread.

That's the standard explanation, which states that "it will relist every month on the same day", which is how fixed price listings have worked since 2019.  The current glitch is about listings which will NOT renew on the same date even when they are not affected by that 29/20/31 exception.

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My apologies for the duplication. I just find it interesting that you can find contradictory information depending how you search. Also that it was recognized back in Feb but still hasn't been resolved 3 weeks later.

[nobody*s_perfect]

What's contradictory?

[albertabrightalberta]

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@wastingtime101 wrote:

It doesn't appear to be a 30 day renewal. It's a same calendar date minus one day renewal.

I don't think eBay will subtract more days each time listings are renewed. At least I hope that's not what's going to happen. I am guessing: created Feb 10, renews March 9, renews April 9. But I could be wrong and next renewal might be April 8.

I will check when the the first renewal of these listings rolls around and report back.

The issue began Feb 10, so the first shortened renewal will be March 9. Not sure I'll be able to check in here over the weekend, but I can let you know on Monday.

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It's still happening as of March 9. (I wonder if this is ebay's purposeful strategy as a way to collect more fees.)

I'm one who ends my listings and relists as "sell similar" and these are some that were relisted today. 

[hartungcards]

"It's still happening as of March 9. (I wonder if this is ebay's purposeful strategy as a way to collect more fees.)"

To answer your question, you bet it is.

[hartungcards]

"Also that it was recognized back in Feb but still hasn't been resolved 3 weeks later."

You really have to give eBay at least 3 months to resolve these things.

[albertabrightalberta]

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@hartungcards wrote:

You really have to give eBay at least 3 months to resolve these things.

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Unless the glitches are COSTING ebay money, that is, unless the errors are in sellers' favor.