Listings created March 1, 2024 (potential unexpected fees)

[wastingtime101]

Heads up to sellers: There's an ongoing issue where newly created fixed price listings are renewing a day early. This is affecting listings created Feb 10th and later, not listings created before then.

Listings created March 1st should renew on April 1st. Instead, all listings created today are scheduled to renew on March 31st.

That means listings created today will eat up 2 insertion fees (or free insertions) this month. If you're teetering near your free insertion limits you may want to avoid posting new listings today. Anything posted today you can manually end by the 30th and repost April 1st.

This will remain a problem for all 31 day months until eBay fixes the issue. eBay is aware of this, but so far they have not acknowledged the problem or provided any updates on resolution.

Read more here:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Listing-quot-End-Date-quot-off-by-1-Day/m...

As a reminder, all listings are supposed to renew on the same calendar date each month (not every 30 days) per the Spring 2019 Seller Update:

https://web.archive.org/web/20240112235950/https://www.ebay.com/sellercenter/resources/seller-update...

[wastingtime101]

Update:

Items listed February 10th

Erroneously renewed March 9th

Next renewal is showing April 10th

Additional update: now that the time change has gone into effect, listings created today have the correct renewal date as expected. Created March 10th, renewing April 10th.

This does not tell us if the issue is fixed on the backend. We will not know unless eBay confirms or unless we see the issue recur at the next time change (or leap year).

[nobody*s_perfect]

Truly eBay works in mysterious ways.

[dhbookds]

Terrible lack of communications from Ebay........thanks @wastingtime101 for information.......

[wastingtime101]

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@wastingtime101 wrote:

My hope is even after listing renewals "normalize" after the time change on Sunday, eBay will not sit around and do nothing, but instead that they will actually fix the coding error so this issue does not repeat, and they'll auto-credit any insertion fees from the March 31st renewals of impacted listings devon@ebay 

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Hi devon@ebay ! Hoping you can provide an update this week so we know what to expect when listings renew on March 31. Thanks.

[wastingtime101]

Hi devon@ebay . Should we expect eBay will not provide an update on this issue and will not acknowledge sellers facing double-March renewals on the 31st? If that guess is correct, say nothing. 😂

Here's a seller that was caught off guard and had no idea about the tech issue. Was manually ending and relisting tens of thousands of listings, not realizing the listings renewed a day earlier than they should have per eBay's published policy. Racked up hundreds in insertion fees already.

https://community.ebay.com/t5/Selling/Free-Insertion-Listings/m-p/34370732#M2376171

I'm not a fan of that type of listing practice (bulk ending/relisting every month), and I doubt eBay will cover the seller since they voluntarily ended/relisted, however the seller wouldn't be facing those fees if not for eBay's faulty coding. It's worth noting.

[devon@ebay]

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@wastingtime101 wrote:

Hi devon@ebay . Should we expect eBay will not provide an update on this issue and will not acknowledge sellers facing double-March renewals on the 31st? If that guess is correct, say nothing. 😂

Here's a seller that was caught off guard and had no idea about the tech issue. Was manually ending and relisting tens of thousands of listings, not realizing the listings renewed a day earlier than they should have per eBay's published policy. Racked up hundreds in insertion fees already.

https://community.ebay.com/t5/Selling/Free-Insertion-Listings/m-p/34370732#M2376171

I'm not a fan of that type of listing practice (bulk ending/relisting every month), and I doubt eBay will cover the seller since they voluntarily ended/relisted, however the seller wouldn't be facing those fees if not for eBay's faulty coding. It's worth noting.

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Hey @wastingtime101! We have been told that there should be a solution in place for this issue. 

[wastingtime101]

Hi devon@ebay - thanks for chiming in! Can you clarify what that means?

Will sellers facing insertion fees on March 31 for going over their monthly free allotment because of the double-renewals (1st/31st) see fee credits applied?

Or does the solution that's in place refer exclusively to a go-forward coding update to avoid a repeat event in the future?

[devon@ebay · Accepted solution]

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@wastingtime101 wrote:

Hi devon@ebay - thanks for chiming in! Can you clarify what that means?

Will sellers facing insertion fees on March 31 for going over their monthly free allotment because of the double-renewals (1st/31st) see fee credits applied?

Or does the solution that's in place refer exclusively to a go-forward coding update to avoid a repeat event in the future?

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Hey @wastingtime101! This solution is for go-forward coding update to avoid a repeat event in the future. 

[wastingtime101]

Got it - thank you for the clarification.

[thelongball]

Noticed this early last month and I think the leap year might have thrown things off a bit.