Land line phone number no longer sufficient for identity verification to sell on ebay

[brandonsvsu]

Maybe I'm the only person left on earth with a land line and who doesn't want to give his cell phone number to a company such as ebay, but I have found out today after a lengthy conversation with an ebay rep that unless I provide ebay with a phone number capable of receiving text messages, my seller payout funds will be put on hold indefinitely.

I find it ridiculous that they can't just call my land line number with an automated message containing a verification code.  Practically every other major company that requires verification offers this.  Ebay?  Nope.  You gotta have a cell phone to sell here.

[reallynicestamps]

I seem to remember that when this came up on the Canadian board that the eBay rep told us that we could be emailed instead.

elizabeth@ebay  Is this the case?

Also, if you are on the phone, keep in mind that those reps do not work for eBay but for a subcontractor in Utah.

Trained and responsible eBay employees can be found on eBay's social media accounts.



https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



[1786davycrockett]

When this was brought up earlier last year, the eBay rep indicated that the requirement for text verification via cell-phone was only for NEW accounts, and not established eBay accounts.

Several of us still only have land-lines, due to multiple circumstances.

[brandonsvsu]

I've already verified my email.  Ebay is additionally requiring that I verify my phone number as well.

Interestingly, when I went to edit my number, I noted that it was listed as a mobile number and that in that drop down box, you could instead classify it as a land line.  I made that change and then the next screen said verification was in progress.  So maybe I won't have to provide a mobile number?

My communication with an ebay rep was via live chat - I was transferred to a specialist and it was the specialist who said that a mobile number was required.

[buyselljack2016]

Don't hold your breath.

I verify my landline a couple of times a week (since early November) attempting to resolve the same situation that you are in, but like clockwork every Friday I get the message that I need to update my info.

Have had a call back 2 different times from CS. They can see what # (same for over 22 years of ebay) they are calling back to, but can not verify the #. No authority to do so.  24-72 hour. all will be OK.  NOT

I have messaged ebay for business on Facebook.  They provided a link that just took me back to the off-shore CS. Long "chat" there.  A screenshot was sent to a link  provided by CS to a "tech team" that would resolve the problem as a "priority". NOT      I offered to send a screenshot of my current phone bill with name address phone #, but was assured that it would not be necessary.

I have yet to be told that I need a phone capable of receiving a text.

Just send that code to the "verified" email....................................................

[chapeau-noir]

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@brandonsvsu wrote:

I've already verified my email.  Ebay is additionally requiring that I verify my phone number as well.

Interestingly, when I went to edit my number, I noted that it was listed as a mobile number and that in that drop down box, you could instead classify it as a land line.  I made that change and then the next screen said verification was in progress.  So maybe I won't have to provide a mobile number?

My communication with an ebay rep was via live chat - I was transferred to a specialist and it was the specialist who said that a mobile number was required.

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That's the problem - the wrong category for your phone number, so it will be treated as a mobile rather than the land line. Hopefully that clears things up!

[pburn]

I have a landline only, but use Google Voice for long distance calls. That number will also receive texts on a desktop platform. Might work for you?

[elizabeth@ebay]

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@reallynicestamps wrote:

I seem to remember that when this came up on the Canadian board that the eBay rep told us that we could be emailed instead.

elizabeth@ebay  Is this the case?

Also, if you are on the phone, keep in mind that those reps do not work for eBay but for a subcontractor in Utah.

Trained and responsible eBay employees can be found on eBay's social media accounts.



https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



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Good morning @reallynicestamps. The information that was provided to @brandonsvsu was correct. There are some instances where an email is okay, for example as a buyer needing verification for something, but not for seller verification. 

[dhbookds]

elizabeth@ebay 

I'm sorry, I'm not clear on this.........Is it required to have a text able phone to sell on Ebay? 

[coolections]

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@brandonsvsu wrote:

Maybe I'm the only person left on earth with a land line and who doesn't want to give his cell phone number to a company such as ebay,

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Then you will need to find somewhere else to sell.

[coolections]

@dhbookds   She said YES to sell. Not necessarily to buy.

[dhbookds]

@coolections 

I wanted confirmation as I asked the same question to Concierge a couple of wks ago.......and she said, while some things had to have text applications such as transfer of money to a debit card, it was not absolutely "necessary" to sell........

[elizabeth@ebay]

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@dhbookds wrote:

elizabeth@ebay 

I'm sorry, I'm not clear on this.........Is it required to have a text able phone to sell on Ebay? 

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Sorry for the confusion @dhbookds. You do need to have a valid cell phone to sell on eBay. Things such as Google Voice or Text only devices would not work. 

[s.scharmu0]

Hi!

    I also have a landline. My cell phone is for  emergencies only when I drive, which I do not do much of.

[wastingtime101]

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elizabeth@ebay wrote:

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@dhbookds wrote:

elizabeth@ebay 

I'm sorry, I'm not clear on this.........Is it required to have a text able phone to sell on Ebay? 

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Sorry for the confusion @dhbookds. You do need to have a valid cell phone to sell on eBay. Things such as Google Voice or Text only devices would not work. 

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Thanks for the confirmed info on this. It appears CS is not aware of this requirement as many sellers are getting the run-around. As posted above, @buyselljack2016 has spoken with CS several times the past few weeks and all the reps told him the landline was OK for verifying his selling account. Several others are getting the same kind of answers. This is an area where CS (chat, phone, social media) should have clear guidance they can pass on to sellers elizabeth@ebay that a cell phone is required to verify a selling account and a VoIP service will not be acceptable, but e-mail may be sufficient to verify an account exclusively for buying.