LACK OF FEEDBACKS

[twogood2b4u2]

Sadly, buyers are all to quick to leave negative feed back. Regardless of the sellers intent to remedy

the issue, buyers pounce.  Very typical of our society today; entitled, vitriolic, and overly self indulgent with a false sense of self worth. Yet, 40 R% of my buyers do not leave any feedback. On balance that hurts as the

threshold for Top rated is easily punctured by  the few. If  ebay was supportive of their sellers as opposed to  the almighty dollar, they could do the following:(just an exercise in rhetoric since I know nothing will be done based on historical input).

1.Require buyers to contact the seller before leaving negative feed back and attempt to resolve any issue.

 Personally, when buyers contact me, I immediately work with them to resolve all issues. Yes, I understand that there are many s-bag sellers who don't care and ignore buyers. At the very least, ebay could monitor which sellers are genuine AND WHICH ARE MOST LIKE THEM, "SHOW ME THE MONEY".

2. Since buyers choose not to be bothered leaving feedback, after 60 days, ebay could automatically assign a positive feedback. It is reasonable to assume if the buyer did not have any issues after 60 days, then they are happy. It is like a subscription that automatically renews in the absence of a directive to the contrary; patterned response is the legal phrase. As previously stated, this is just an exercise in futility since we all know ebay will kick these suggestions to the curb.

[1tuna]

I think you should just skip the responses to the feedback

 reading your responses just shows you cant control what you type

one particular response is over the top and makes me want to not purchase from you

why woud you tell someone they shoud have been aborted..............that is nasty

you are really racking them up and it does not have to be that way

[north40sales]

the whole feedback system lost a lot of its value over the years.  

[house*of*paws · Accepted solution]

Hi @twogood2b4u2 

>>  It is reasonable to assume if the buyer did not have any issues after 60 days, then they are happy.   <<

That is not reasonable at all IMO.  Because a buyer is willing to 'forgive and forget' an unsatisfactory transaction does NOT mean they are happy. 

I personally have very high standards for leaving negative or neutral feedback ... preferring to leave no feedback at all unless a seller goes out of their way to be offensive.  If my lack of a complaint were to lead to a seller receiving positive feedback automatically ... then I would be a very unhappy camper.

[justafemster]

WOWSERS!  Reading your replies to left feedback.  Again, WOWSERS!  

I'm surprised ebay allows those replies to stay, or were you hoping that by being obnoxious ebay would remove the entire feedback?

Blaming the buyer for a mistake YOU made?  Leaving out purchased items or sending the wrong item?  And somehow it's the buyers fault?  

Then advertising other sites within your replies?  

WOWSERS again!

[soh.maryl]

1. This has been discussed ad infinitum before.  But, if eBay should ever adopt a plan where they automatically leave positive FB for either buyer or seller after a set period of time, I'm outa here.  Sometimes I have a bad experience with someone here, but it's not big enough for me to want to trash their FB, nor do I wish to award a positive FB.  I should be able to make that decision, not eBay.  And anyone with 16K FB should not be worrying about it either.

2. After reading others' remarks about the FB you leave, I've chosen not to read it.

[buyselljack2016]

Over 70% of my buyers do not bother to leave feedback.  I do believe there was no problem. Just something that is falling by the wayside unless there is a problem.

Automatic feedback after 60 days?

On my last purchase I left no feedback. If feedback was auto + after 60 days the seller would have gotten feedback, and it would not have been +.  Be careful what you wish for.

[lamber9347]

Absolutely not on your second point!! No one has the right to leave a review for an item that I purchased except for me, myself, and I. There could be a myriad of reasons why a buyer doesn't leave any feedback and no the lack of FB doesn't equal to all is good. 

There are many times I have been unhappy with a part of the transaction, but overall happy with the item I purchased. As a fellow seller it is preferable to choose not to leave any FB rather than leave a negative. In those cases I choose not to leave anything, that is my statement to the seller. So how would it be okay for the platform to then leave a green positive when I was actually not happy, but not unhappy enough to leave a negative?....

[chapeau-noir]

Mercari does auto-feedback after 3 days, but feedback means acceptance of the sale, which triggers payment to the seller so in their system there HAS to be feedback, and the FB is automatically GREAT.  I'm not sure about that, either, but it's how things are run there.  I think it's better the way Posh does it - you don't have to leave feedback on acceptance of the item, but if the buyer does not accept the item in 3 days, the sale is automatically closed and monies disbursed to the seller.  On Mercari, seller can leave FB, but not on Posh, Etsy or Amazon.  Seems like every site does it differently.

But the commonality to all of it is, it doesn't matter that much - maybe 30% of people even leave FB internet wide.

[Anonymous]

Ebay's feedback system is a stale joke told 1000 times that lost its humor over 10 years ago.

A buyer can commit any level of fraud they want to on this website, and not only can you not leave them feedback, but Ebay will do absolutely nothing about them.

As a seller if you make a simple mistake you get negative feedback that sticks with you for a year, as a buyer, you can commit 100 instances of fraud a month on Ebay, and not a single person you ripped off can leave you negative feedback..

Great marketplace! 

[theteamsetguy]

Just curious why are you still selling here?

There are plenty of other platforms out there. If I was not happy I would move to another platform personally. As far as I can tell every option has its plus and minuses.

Have you thought of setting up your own website? With your own website you can have any policy you want.

There are many services out there such as Shoptify, Go Daddy, and etc that will host a site for. They even have plug and play website sites for ecommerce.

[Anonymous]

Ebay is great for selling cheap junk that you don't care about like NOS auto parts.   You use ebay for what it's good for, and that's selling junk.  

Nothing you said is true, but I'd expect that out of someone who recommends Godaddy to host website.   With your own website your policy has to abide by the TOS of both your webhost, and your domain registrar, especially with woke companies like Godaddy.  

Using any type of plug and play website for ecommerce gives you the same rookie looking non seo optimized pile of rubbish that everyone else is using which means you'll sell nothing.   IF you want to stand out when you're going ecommerce, learn PHP and MYSQL and write your own, or learn a different language.   Also rent your own dedicated server, use unix, and build your website on a litespeed or Nginx stack.   Never get that cheap resource restricted 1000 sites on the same ip shared hosting garbage that you recommended, unless you want awful SEO and less sales than you would have if you made your own setup. 

I used to be a server administrator for a news company website that got 5 million unique visitors a day on viral days back in the golden age, so I've thought about building websites probably thousands of times in my life, and made many by typing them in PHP. 

[katzrul15]

@twogood2b4u2 

I am curious - do you consider the FB responses to your Buyer's dis-satisfied orders to be professional and to reflect well on your e-commerce business as a whole?

You clearly respond to the neutrals (which do not affect your FB ratings) and negatives when you are upset/enraged/livid (pick one, maybe all??) and yet you are a seasoned Seller and surely you have to realize that the FB left now only reflects poorly on you as Seller and none on those who were dissatisfied and left the neutral or negative?

Have to ask - are you perhaps just burnt out on online selling overall and your ability to distance emotional components to these transactions with detours/bumps is just no longer there?  When was the last time you took a real vacation and re-charged your batteries?

I read your comments and they actually shock me that someone would write something so harsh, so hateful to any Buyer, no matter what has transpired between them on a sale on here.  I have had Buyers outright steal from us and commit fraud and I would never think to write anything like that.  I am really surprised your Buyers did not report you.

I am glad you posted.  And I type this sincerely - Life is too short to be as angry as your words to your buyers show you are.  Hopefully there really is a vacation in your near future for you to rest, re-charge and re-assess how best to streamline the Buyer issues you are having.  Good luck to you.

[soh.maryl]

My point exactly!

[twogood2b4u2]

Totally correct. IK accept that ebay will do very little to undermine their dollar grabs.  Some have suggested I have a choice and can go elsewhere; just wondering if any of them making that suggestion have have packed up and left the US?  They are who we thought they are LOL