Buyer purchased item on July 28th. Shipped out on the 29th to a post office box. Buyer opens item not received request on August 4th stating item not received as stated and she still wants the item. Tracking shows that item was delivered to parcel locker in her correct city, state, zip code on August 2nd.
I responded to the request with the tracking information # and a copy of the tracking information and asked her to check with her post office. It has been two days. The case has not closed. Says I have until the 10th to resolve. These used to close automatically I believe when you provided tracking that shows item delivered. Should I do nothing and waiting for it to time out knowing that it "SHOULD" close in my favor since it shows item was delivered? Contact the buyer to see if she contacted her post office to inquire about item and ask her to close case if she received her item? Anyone have any experience with this under new managed payments?
