eBay

holubko · ‎06-07-2018

I sell an item. Get message from buyer that something is wrong with item. Tell buyer to request refund and send item back. Then nothing happens.

So there are buyers out there that probably send a "something is wrong" note for every item that they buy. Hoping that sometimes they will just get a full refund, and get the item for free.

I'm sure that Ebay can scan their data for buyers that actually file returns, and suspend those that file too many and abuse the system.

But does Ebay scan their messaging system for buyers that keep sending out these type of notes, just fishing for refunds ?

yuzuha · ‎06-07-2018

The buyer left me a positive praising me for my honesty, which is all I could really ask for-- I wouldn't have been surprised if he'd wanted to give me a neg because I hadn't been able to send him the item in the condition in the listing. This was an old, uncommon Japanese doll, so it's not as if there are a ton of them up for sale at any given time. Just canceling the transaction without contacting him wouldn't have been right either, as I was sure he probably genuinely wanted this doll. I figured the best option was to let him make the decision as to what he wanted to do, and he chose to take the doll with the discount.

yuzuha · ‎06-07-2018

@southern*sweet*tea wrote:
I don't know what has happened in the last two or three years, but seller quality has slid downhill so far it's dropped off the map. Up until then I had never, ever had a bad sale, now it's like a roulette wheel...will I get what I ordered in decent condition? Will I get it at all?

Books described in good condition that have pages missing, books with mildew, books mailed in manilla envelopes with no protection that come all dinged up, a TRS seller who "forgot" to mail my item then bit my butt off when I asked if it had been shipped two weeks after I bought it, sellers canceling using the buyer requested option when I did not cancel...But as a buyer if I have a problem I'm automatically a scammer.

Yeah, really makes me want to buy here.

I am genuinely horrified by the number of things I've received lately in manila envelopes with no padding or maybe a single piece of bubble wrap around them. I'm amazed they all made it in one piece!

castlemagicmemories · ‎06-08-2018

I've received a porcelain doll in a poly mailer!

And an intricately carved pumpkin jack o'lantern in one that came plastered with FRAGILE stickers on it. I emailed the seller, if you need all those fragile stickers, you need to box it!

castlemagicmemories · ‎06-08-2018

@yuzuha wrote:
The buyer left me a positive praising me for my honesty, which is all I could really ask for-- I wouldn't have been surprised if he'd wanted to give me a neg because I hadn't been able to send him the item in the condition in the listing. This was an old, uncommon Japanese doll, so it's not as if there are a ton of them up for sale at any given time. Just canceling the transaction without contacting him wouldn't have been right either, as I was sure he probably genuinely wanted this doll. I figured the best option was to let him make the decision as to what he wanted to do, and he chose to take the doll with the discount.

Glad you got a positive, I am not surprised you did~you truly handled that in an outstanding fashion and you absolutely deserve it! You considered the buyer and that his opinion mattered, and read the situation right~that he really wanted the doll and would accept the damage once you told him of it, and you offered a discount because it wasn't as portrayed. You kept the purchase, he got the doll, everybody happy.

Buyers just hate when the item is cancelled without asking them, or sending it with the "if it's good enough to keep, it's good enough to pay full price for", which leaves the buyer with the dilemma of do they send it back because the seller had an inaccurate decision, knowing the seller has to pay the return shipping, so it costs them nothing to do so, or do they keep it knowing they did not get what they paid for. Seller may get a surprise, though, when they get the item back and they had to pay the return shipping as not every buyer will settle.