Is it a bad idea...

[stainlessenginecovers]

to call a customer on the phone (their number is shown on the order) that did a Credit Card Chargeback 2 weeks after receiving items stating 'you said I could get a refund- items did not fit car'- when they never even contacted nor opened a return case (I allow 30 day returns)??

(I want to explain how they should proceed with returning, after closing CC CB)

[dolcetreasures]

It’s never a bad idea to mitigate your losses to a thieving buyer who takes no personal responsibility. Show no respite.

[fbusoni]

---

@stainlessenginecovers wrote:

Is it a bad idea... to call a customer on the phone (their number is shown on the order) ...

---

At best you will get your parts back.

At worst, a mentally ill psychopath (who has your return address) might travel across country to punish you for calling to reprimand him.  

So... sort of a coin toss.  

[stainlessenginecovers]

---

@fbusoni wrote:

---

@stainlessenginecovers wrote:

Is it a bad idea... to call a customer on the phone (their number is shown on the order) ...

---

At best you will get your parts back.

At worst, a mentally ill psychopath (who has your return address) might travel across country to punish you for calling to reprimand him.  

So... sort of a coin toss.  

---

@fbusoni 

oh, I'm not calling to reprimand; I don't think they understand the system. A few messages back and forth came from a English Speaking (seemed like native tongue) but the verbiage on the CC BC is broken english and the customer has a Spanish name, so I just figure they don't understand something? I would rather they simply open a return, return and I will refund. 

[fbusoni]

---

@stainlessenginecovers wrote:

---

@fbusoni wrote:

---

@stainlessenginecovers wrote:

Is it a bad idea... to call a customer on the phone (their number is shown on the order) ...

---

At best you will get your parts back.

At worst, a mentally ill psychopath (who has your return address) might travel across country to punish you for calling to reprimand him.  

So... sort of a coin toss.  

---

@fbusoni 

oh, I'm not calling to reprimand; I don't think they understand the system. A few messages back and forth came from a English Speaking (seemed like native tongue) but the verbiage on the CC BC is broken english and the customer has a Spanish name, so I just figure they don't understand something? I would rather they simply open a return, return and I will refund. 

---

Apologies, I misunderstood...  I've not encountered this sort of issue and have never called a buyer on the phone.  I'd be very reluctant to do so. 

Does the buyer have experience on eBay (is there feedback that is displayed for him going back a while)?

If so, then I would be skeptical that they don't understand the eBay system.

Not sure what I would do... but I suppose it does not hurt to try.   Are you prepared to communicate in Spanish on the phone?

[chevymontecarlo88]

---

oh, I'm not calling to reprimand; I don't think they understand the system. A few messages back and forth came from a English Speaking (seemed like native tongue) but the verbiage on the CC BC is broken english and the customer has a Spanish name, so I just figure they don't understand something? I would rather they simply open a return, return and I will refund. 

---

Of course it is ok especially if your intentions are good. Text messages sometimes work better as a way to initiate the conversation. You might be able to send them a message using google translator (English to Spanish) if you think the language might be an issue.

[winterpalace25]

I would message them through eBay. I have had confused buyers before and walked them through a process with eBay messages.  Very friendly, of course.

[stainlessenginecovers]

---

@winterpalace25 wrote:

I would message them through eBay. I have had confused buyers before and walked them through a process with eBay messages.  Very friendly, of course.

---

My thinking is that we messaged back and forth upon first purchase because the buyer purchased 2 of the same item (something usually nobody does with my stuff- and the buyer spoke perfectly good english, couple times back/forth as well as I then cancelled/refunded the 'other purchase not needed'; but then less than 2 wks later I get a CB with very broken English in the 'verbiage' of the claim; as well as a statement that the 'items didn't fit' which I know is a lie, 15 years and 100,000 parts later- they fit the car in the title) so I'm thinking a 'message' will just be ignored;

so wondering if calling is a no-no?? 

[inhawaii]

Nevermind calling them.

I say pay them a visit in person.

I'll go with ya.    😉