eBay

starmanthx · ‎12-07-2023

I've been a 100% seller on eBay for about 30 years. This year, twice, I had international buyers and the shipping labels that eBay gave me were for their global distribution center in Illinois. Twice, these international buyers think that I was sending it to the wrong address, despite explaining to them how this system works.

Now I have another international buyer saying they're going to dispute what I sold them, even though I sent him a link to how the system works.

I'm ready to close my account because of this. How are international buyers not aware of this, and why can't I get my negative feedback removed?

stainlessenginecovers · ‎12-07-2023

@starmanthx wrote:
Right, because at the time, I wasn't clear about EIS myself. I only did the research after the whole thing fell apart. I shipped all over the world, I never had an issue. Now with this EIS garbage I'm getting angry messages from buyers. I'm ready to just ship to the US and be done with it.

EIS covers sellers refunds- THEY handle it out of THEIR pocket, handles Customs etc. It's a win/win.

If you want to 'ship international' yourself (far from a good idea) go into your business practices in your preferences and click OFF EIS; then put in a shipping amount for Canada and Worldwide so you can collect and pay for the shipping labels.

technoshoptotalwireless · ‎12-07-2023

Almost all EIS transactions are elegible for defect/feedback removal if the only issue with the order is related to shipping, you can request the feedback to be removed here, use the "Other reason outside my control"and plead your case, if it is as straight forward as you put it, then it will be elegible.

Use this link. https://www.ebay.com/sellerhelp/feedback

silkboxing · ‎12-07-2023

The same thing is going on with me. This International system on the eBay doesn't work properly as brequired .I received the negative feedback from the buyer from the Germany because he hasn't receive shipping label from the US which has been promised to be send him from the Illinois. But for 2 months I wouldn't able to remove it from my account. Huge mess is there.

stainlessenginecovers · ‎12-08-2023

@martin2001 wrote:
I don' t use ebay shiping, in spite of their rather impressive guarantees. I use other service which I am perfectly happy with. They use the same system as ebay, i.e. I ship the order to their distribution center after that they affixed the international label and ship it with one of their partners to the destination country. What I do, maybe differently from others is that right after I upload the tracking number, I sent them a message/letter. (I copied it below). Once Asendia issues that second tracking number for the final leg, I send the buyer another message with a link where they can track their packages. What is good about this second number is that Asendia provides a link the the postal services of the individual countries. (it's like you would order something from abroad and the seller would send you a USPS link for the delivery in the USA). My point is to give them the information AHEAD of time. NEVER had a single complaint. And in the past 12 months I mailed around 200 orders abroad.

Here is the message I send:

Hello:
I have uploaded the tracking number for your order. Here is the direct link:
a1.asendiausa.com/tracking/?trackingnumber=AHOYXXXXXX

When reviewing the tracking information, you will see that your order initially goes to the carrier's (Asendia USA) international distribution center here, in the United States. After it reaches that center, Asendia USA uses their international partners (La Poste, Royal Mail, Swiss Air, USPS etc.) to deliver your order to you.

Once the order reaches your country, Asendia USA usually provides an additional tracking number for the final delivery leg within your country. I will forward that number to you, when/if I receive it.

Best regards and thank you for your order.
Martin
www.ebay.com/str/Martin2001AntiquePrints
============================

When/if you receive it? Ebay sends them the 'updated tracking' without a seller having to do all that legwork. I want a streamlined system- you buy, I build, I pack, I label, I'm done.

The problem with what you do is that is 80% of buyers don't read messages. The 'auto message' sent by ebay goes to their 'messages on ebay' AND Their email, and still; many don't read/see them. But at least you can simply point out 'tracking is on your 'my ebay' under 'purchases' and be done.