Thank you for all the really helpful discussion about my issue. I'm not quite sure why my exclusions are configured with basically the entire world blocked on EIS. This was not the configuration I left when I stopped selling a couple years back, and I didn't realize it was such a mess until this Australia buyer told me they could not proceed. I need to spend some time cleaning this up but at a minimum I was trying to allow them to advance. Confirmed Australia is allowed as a preference.
Its an interesting possibility that this could be blocked for something specific in the title or description. I can try removing "vintage" from the listing. I can also look at replacing "tortoise" for alternate wording as it is pattern only, not real shell.
I can tell you for sure it is not "vintage" I have a LOT of listings with the word vintage in the title and no issues with any of those. It could very well be the "tortoise" in the title. Sort of like using the word "Ivory" to describe a color that will get your listing pulled not just excluded from EIS. Once you make the changes let us know we can always check and see if EIS picked it up. I did check several of your other listings and this is the only item that seems to have issues.
Also confirming it appear that I have the option to circumvent EIS and allow direct shipping to Australia, but this really something I'm willing to do at this juncture. I don't want to roll the dice on an expensive item while still trying to reacclimate myself to selling on eBay.
Understand that. My exclusion list used to be a LOT larger prior to the EIS program but I basically sell worldwide these days due to the seller protections under the EIS program.
@dbfolks166mt I have removed the word "tortoise" from both the Title and the Item Description. Would be fantastic to be able to trace the issue back to the use of this word.
That fixed it.
