@baudtluxury, I suspect that eIS has auto-disqualified the item from international shipping due to this:
https://landing.worldnet-intl.com/knowledge/documentation-guides/drop-ball-test-certificate/what-do-...
While that is possible it's odd that it's only applicable to one of the two pair the OP has listed. The following pair is setup to ship through EIS.
However there is something in the OP's settings for this pair that is not including any other shipping destination other than the US.
@dbfolks166mt wrote:
However there is something in the OP's settings for this pair that is not including any other shipping destination other than the US.
Possibly the “vintage” descriptor, then.
It's more like something in the OP's shipping preferences in their account settings. For the problem listing the OP is only shipping to the United States.
@dbfolks166mt wrote:
It's more like something in the OP's shipping preferences in their account settings. For the problem listing the OP is only shipping to the United States.
Then those shipping preferences should affect all their listings and not just one, no? While there's the chance that the seller somehow accidentally went to town on their exclusion list for this particular listing, I've seen instances where items listed with eIS applied have oddball exclusion lists for one or two of a seller's listings and not others and the seller claims to have had nothing to do with this.
I think eIS does have the ability to modify exclusion lists for items listed in categories where some destinations may be problematic, and there may have been something that triggered an entire eIS-initiated international block on this listing.
If the OP has their shipping preferences set correctly in their account settings then yes those settings should apply to all the OP's listings where EIS determines the item is applicable. Example of seller account shipping preference filters where the seller ships to virtually ever country.
You are correct EIS does have some filters that filter out items not eligible for the EIS shipping program because of a number of factors. Still the OP should be able to override the EIS filter in the individual listing and specify alternative shipping options that they can utilize to ship directly to the buyer. Within the listing the seller should see this option down in the shipping area and should be able to add another shipping service/method.
Thank you for all the really helpful discussion about my issue. I'm not quite sure why my exclusions are configured with basically the entire world blocked on EIS. This was not the configuration I left when I stopped selling a couple years back, and I didn't realize it was such a mess until this Australia buyer told me they could not proceed. I need to spend some time cleaning this up but at a minimum I was trying to allow them to advance. Confirmed Australia is allowed as a preference.
Its an interesting possibility that this could be blocked for something specific in the title or description. I can try removing "vintage" from the listing. I can also look at replacing "tortoise" for alternate wording as it is pattern only, not real shell.
Also confirming it appear that I have the option to circumvent EIS and allow direct shipping to Australia, but this really something I'm willing to do at this juncture. I don't want to roll the dice on an expensive item while still trying to reacclimate myself to selling on eBay.
