Impossible to Please

[permasparks]

I’m so annoyed right now. I feel like eBay sides with these jerks who are obviously scamming sellers. In the past month I have had the following issues:

1. buyer claimed I sent him empty box 

2. Two buyers claim I didn’t give them refunds for a listing I canceled. Of course I did.

3. One keep an item, take stuff out of it. Box is back up and “return to sender”

4. Another lie and say the item was broken. When I asked for pictures, he left me negative feedback

5. a lady get mad bc she received the item as I described and wanted to know why I sent it that way. 

holy **bleep** what is it with the fraud? 

[this*old*attic]

@permasparks 

Your response speaks for itself, and mirrors both your reply to feedback and general attitude towards customers.

Ten foot pole and “not even” comes to mind.

[this*old*attic]

@upgradedendmills 

In a nutshell.

OP likes the cheerleading squad better.

[theoldshillelagh]

No good deed goes unpunished on ebay.  I found a package that I shipped, lost by the PO, it went across the country, and I paid a lot extra to forward it to the buyer, because that is what he demanded when I offered him a refund.  Then, he filed a complaint with ebay and said he didn't get his package.  Of course he didn't, yet...because it was being forwarded to him.  Now he has the item, and ebay took money from me to refund all of his costs for the item and shipping.  They tell me that is fair and right treatment, in their opinion.  But in my opinion, and based on my experience, ebay will likely never side with a seller.  They are obviously biased toward buyers and will likely always discriminate against an honest seller to make a dishonest buyer happy.  I don't need that kind of partner, and I am done with ebay.  People mistreated by ebay should just leave ebay.

[silverstatetreasureboxes]

Yes I do, there is no customer support for both. Listen, I don't have the issues that OP reported, my customers have been absolutely wonderful, all of them. I didn't nose around and pull up her file or listings, I don't even know if she's a newbee or has little to none selling experience, she doesn't need to be treated that way and nobody does! We might be without CS for a long time as I read where they allowing these employees to work from home now...what a zoo that will be! From what I've read on this forum for the past 2 months is alot of people are really fed up with giving up items that they have paid for just because some buyer changed their mind or their vodka buzz wore off and had remorse in buying it, but they want to keep it just not pay for it! This stupid virus has turned humans into very angry and spiteful creatures!

[upgradedendmills]

Buyers and sellers alike!!!!!

[this*old*attic]

There are also really lovely buyers out there. I just had one wait patiently for some very tardy shipping that was entirely my fault.

To be honest, I’ve had exactly one nasty buyer in 20 years and Ebay had my back when it happened. On the other hand, I’ve made a number of disappointing purchases and been underwhelmed by the seller’s concept of customer service.

[turquoisetulips]

 Another lie and say the item was broken. When I asked for pictures, he left me negative feedback OP 

It's really surprising the lengths some people will go to  just to get something for free . It's like a game  or something . I just went through something  like you described  but I held my ground . I sold a themed handmade keychain  to a buyer . After her order was delivered  to her  I  had listed another  like the one she purchased  only a bit more elaborate and a bit more expensive  . She must have seen it   because she contacted me soon after   to say  one of the charms was missing on her keychain   and she wanted the one she purchased  sent ASAP  !  The '' charm'' she was referring to happens to be the largest and most pricey item on it  .  However  I know it was securely attached  to her keychain when it was mailed . I responded by asking her to return her  order for a full refund . Instead about 3 days later she sent me a photo of the keychain  without that big charm attached . Yeah okay so she figured out how to open a jump ring and remove the charm  and then take a photo as proof,, good going !  Except it didn't work . I failed to respond . I offered her a solution once   and so I'm not going to get involved with any more drama . If she leaves a negative  then  so be it .  I figure I have enough  good positive feedback  to counteract  it  in the eyes of any future buyers .  Tulips 

[turquoisetulips]

Your response speaks for itself, and mirrors both your reply to feedback and general attitude towards customers.

Ten foot pole and “not even” comes to mind ----  redrose to Op -------------------------------------------------

The TYPE of customers is the most vital aspect   with this issue .  There's very little logical reason to have a favorable viewpoint  of buyers who lie , cheat and attempt scams.  I'm sure the OP  has a  polite enough  attitude  towards  the customers   who keep on the straight and narrow .  Tulips 

[turquoisetulips]

Ten foot pole and “not even” comes to mind ----  redrose to Op -------------------------------------------------

The TYPE of customers is the most vital aspect   with this issue .  There's very little logical reason to have a favorable viewpoint  of buyers who lie , cheat and attempt scams.  I'm sure the OP  has a  polite enough  attitude  towards  the customers   who keep on the straight and narrow .  Tulips 

[turquoisetulips]

OP likes the cheerleading squad better. redrose 

Do you know of any seller who doesn't  especially  when they know they're right ?  Tulips 

[coolections]

With one buyer receiving broken eggs, one buyer receiving a plant with broken stems, and one buyer had a order cancelled I would agree, it is hard to please those folks. Somehow you would have to find a better way to package those fragile items.

[myescape]

1.you may not have sent it empty but he may have received it empty(postal theft happens-file w the post office)

2.refunds may not have credited yet and they just disappear until they do which can take a week+.Good cs would assume/act as buyer does not know that and reassures them

3.File postal fraud claim

4.Buyers are not required to take pics.If they filed a not as described case reply w return for refund and nothing else

[upgradedendmills]

The OP's attitude towards customers is a pre-existing condition. Seems to worsen when the customer expects or demands what they paid for.  Simply can't lump all buyers into one group as fraudsters, scammers, or thieves. A very small percentage of buyers do fall into these categories, but if most of your customers are there, it might be time to examine your own attitudes and practices.

[this*old*attic]

Sorry, no.

A large number of us actually self reflect on our own business practices, allow that we aren’t perfect, and don’t come out of the gate with every challenge accusing the customer of being a scammer.

My world just isn’t full of devious degenerates tying themselves up in knots and wasting their time and energy trying to cheat sellers out of $12 items.

[upgradedendmills]

OP has her own ideas of "the straight and narrow" and it is 100% centered on her, not her paying customers.

[turquoisetulips]

You are gentle and subtle Rose. Sometimes laying out the facts a little more harshly can be more helpful to someone who has gotten themselves into trouble. upgradedendmills to rose  -

Shouldn't those same methods be used  by sellers when they truly believe  a buyer  has lied and cheated ?   In all due respect  how do you know that the OP isn't telling the truth ? Tulips