INR

[collectorbazaar_find_it]

100%positive / over average / +30000 feedback but ebay has limit my selling to usa & canada / definetly fed up with all this

[rafcamera]

"they were restricted due to bad selling behavior & bad buyer experiences."

This is absolutely FALSE. This is how it was supposed to work. But in real life, this is just a lottery with buyers. I had three great cases recently:

1. Customer missed delivery, rearranged delivery, missed it again, and opened the case, though the package was waiting for her in the nearest post office for 4 weeks already. I refused to refund. She escalated the case.  eBay decided in her favor. She received the package 45 minutes after she was granted the case. Obvious and well planned fraud. eBay counted this as my fault.

2. Customer opened the case next day after estimated delivery, got a refund, got a package next day. Did not pay back my money. So, the buyer is cheater, but eBay counted this as my fault.

3. Customer received two notifications. Ignored them. Package was returned back to me unclaimed. Customer opened the case. eBay counted this as my fault, though I'm not obliged to refund unclaimed orders accordingly to eBay rules.
So, 3 out of 4 cases that brought me to high INR% were opened by either cheaters or  ignorant people, but you call this "bad selling behavior & bad buyer experiences"? LOL.

[mam98031]

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@istanbul-tower wrote:

When you contact them, you don't care about them at all..

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You don't care, or they don't care?  

There was a rule change on July 24th that affected International Sellers significantly.

https://export.ebay.com/en/seller-performance/seller-level-and-sales/service-metrics-policy/

[ckimodog]

@rafcamera 

You can decipher & justify your excuses it all you want.  I know...all buyers are liars.  But they're not.  You cannot prove it and that's not how eBay works.  No returns does not mean not refunds.  They buyer was not obligated to return the item because you didn't accept returns.  Read the 30 day money back guarantee, which obviously you didn't.  "It's never a sellers fault"...but it is. The bottom line is most of the reasons these sellers were suspended are obvious, especially to those who are veteran sellers of 20+ years.  They did not adhere or follow ebay policies or rules which are clear and concise. 

You cannot sell on eBay anymore & this thread needs to be locked.  Good luck in the future.

[robbie31415]

I Was with you until you got to the part that you thought it's perfectly okay to not send a refund because it was return to sender.

Now that may technically be eBay policy, but everyone knows that is an easy chargeback because you don't have delivered tracking to the customer.

It's also dishonest, IMHO. Now if you sent a partial refund deducting packaging, shipping costs and fees, I would agree with you.

[mam98031]

Without getting into the merits of each of the 2 examples you gave, the first thing that needs to be understood is how the Service Metrics works.

The numbers Ebay gathers in the Service Metrics has NOTHING to do with who wins the claim that was filed or who was right or wrong.  It is simply the fact that the claim was filed, period.  It is not any more complicated than that.  It could have been accidentally opened by the buyer and it still counts in the Service Metrics.

[robbie31415]

Thats assuming the service metrics are what got him, and not unresolved case defects.

[rafcamera]

I'm selling on eBay 6 months longer than you, and I know how returns and refunds work (but you don't, since you are messing ebay guarantees with seller obligations).

Good luck to you too.

[mam98031]

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@robbie31415 wrote:

Thats assuming the service metrics are what got him, and not unresolved case defects.

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What I can share with you is that the threads have been very active since early July with international sellers having these same issues.  Ebay changed the rules for them on July 24th, but it appeared they started applying it a couple weeks early.  Lots of international sellers came to the threads sharing their stories, much like this one.

[mam98031]

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@rafcamera wrote:

I'm selling on eBay 6 months longer than you, and I know how returns and refunds work (but you don't, since you are messing ebay guarantees with seller obligations).

Good luck to you too.

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What "guarantees"?  

[rafcamera]

You still can be with me since THIS is what ebay buyer protection is about. This is for what we pay part of our fees. In such cases, seller should not refund the order, though eBay trying to trick us into this to avoid expenses. eBay refunds the buyer in such cases from its own funds. Seller's obligation are considered fulfilled as soon as 'delivery attempt' record appear in the tracking history. So, no harm to both sides. Just some expenses from ebay to fulfil their protection promise. I had few such cases, so I know what I'm talking about.

[rafcamera]

Exactly. Every opened case is counted.

Moreover, they tried to implement some seller protection like adjusting to average level if less than 10 cases are open during evaluation period. And my metrics show this adjustment with correct reason (4 cases only). But action has been taken anyway. I think this is their software glitch, but they don't want to admit this.

[robbie31415]

I just don't believe your story.

Like your first example, eBay has recognized I've done my part on the first delivery attempt. If the package is awaiting pickup, eBay will not resolve the case against me.

Your second one isnt what my experience is either. If it is past the estimated delivery date by 1 day they can open an INR, but any escalation will result in a 15 day hold before decision of lost.

The last one I already said, I don't agree with keeping money and item, it feels unethical to me.

[mam98031]

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@rafcamera wrote:

You still can be with me since THIS is what ebay buyer protection is about. This is for what we pay part of our fees. In such cases, seller should not refund the order, though eBay trying to trick us into this to avoid expenses. eBay refunds the buyer in such cases from its own funds. Seller's obligation are considered fulfilled as soon as 'delivery attempt' record appear in the tracking history. So, no harm to both sides. Just some expenses from ebay to fulfil their protection promise. I had few such cases, so I know what I'm talking about.

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First you really need to understand what the Service Metrics is and how stats are collected and counted against sellers.  This policy has NOTHING to do with Buyer protection or Seller protection.  Neither has anything to do with the Service Metrics.

To understand what is happening to you, you must FIRST understand the Policy.

https://export.ebay.com/en/seller-performance/seller-level-and-sales/service-metrics-policy/

Again, it does not matter the reason any claim was filed against you or if you won that claim.  The ONLY thing that matters is it was opened.

[rafcamera]

1. eBay reverted its decision and returned my money in that case after I appealed. But the case itself was still counted toward INR% metrics.

2. I refunded it myself without escalation. The case is counted anyway.

3. I explained bit earlier.

[mam98031]

You really need to read this.  This is a link that was inside the other link I gave you which goes to describing exactly what happened on July 24th.

https://export.ebay.com/en/fees-and-payments/regulations/shipping-performance-policy-item-not-receiv...