I sold 3 items of the same product. I can only find two.

[newriverbackyard]

I may have misplaced it, or the company only sent me two. How do I refund the customer for one bag? (he purchased 3 of the same product).

Thank you!

[lewisburggold]

First contact the buyer and let them know whats going on.  Then as long as they are good with only getting two you have to do a partial refund.  You have to go into pay pal to do partial refunds.  Then you should be good to go.  Best regards

[jason_incognito]

Also, be willing to refund for all 3 if that's what they want. Some people need 3 and buy 3. 2 means they would need to go looking to get another and pay more shipping.

[newriverbackyard]

I can also order two more and not charge him for the extra one or that shipping. ??? What are your thoughs on this? TYI

[castlemagicmemories · Accepted solution]

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@newriverbackyardwrote:

I can also order two more and not charge him for the extra one or that shipping. ??? What are your thoughs on this? TYI

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Not to speak for Jason, who in very capable, but I think this is a great idea!  But I would ask the customer first, of course, as they may not want to or be able to wait for another one to come in.

[jessie1285]

upc tags make it ezer to find it.

[pacerprincess0308]

Along with what everyone else said, you just have to tip-toe while working this one out. Some buyers will get very upset over something this innocent.

[newriverbackyard]

One of these lasts for at least a week, so I'm thinking it will be in the correct time frame for my customer.
Thank you for your input. It's never happened before and I appreciate your help.

[castlemagicmemories]

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@newriverbackyardwrote:
One of these lasts for at least a week, so I'm thinking it will be in the correct time frame for my customer.
Thank you for your input. It's never happened before and I appreciate your help.

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My pleasure and I am thrilled that you found this helpful!  But the credit is yours~great customer service~that was a great idea you had there~!

You may get magnificent feedback from a very grateful buyer for your efforts!

Wishing you all the best always!