I have made 5 different calls into Ebay and I was transferred resulting in 9 hours of hold time

[agpartsstore]

Has this happened to anyone because I have an error on my dashboard that will be affecting my seller rating? If so what do I do?

[bubbleman2010]

About all you can do is keep calling. If its dings for late shipping when the item did in fact arrive on time its been a ongoing problem for well over a month now...

[agpartsstore]

It was one order for multiple items sent in one box. All of the items had the tracking number but not all showed scanned by the carrier. I followed up with the tracking number and the carrier and it shows the package was delivered. So now I have 7 items showing not scanned and I just need them removed. (it appears easier said than done)

[*eponymous*]

9 hours?  No, that has never and would never happen.

Try something else

Call at a different time of day

or

post on eBay for business facebook or ebay for business twitter

or

post the issue here.

[chrysylys]

---

@*eponymous* wrote:

post the issue here.

---

It's in the post just above yours.

[*eponymous*]

Consider the likelihood of cross-posting.

[bubbleman2010]

Did you send the buyer a invoice showing items had been combined into one shipment?

[agpartsstore]

Thanks for the suggestions about eBay for Facebook and or Twitter.
I actually have called at 5 different times of day trying my luck that it was the issue to no avail. I just don't know why it is so difficult to contact someone. I would even do everything by email or chat also. When I call I get the usual we are so sorry it should never take that long and I will note and transfer you right now. Same loop hold song same wait time.

[agpartsstore]

The order was on one packing slip ordered under one shipment. I processed it as eBay gave it to me. I did not combine them they came to me already combined.

[bubbleman2010]

Its a ebay problem they combined them for payment and then uncombined them for tracking. You'll need to just keep calling..

[dtexley3]

If you go to your Orders Paid and Shipped do all the items show the tracking number?  If not you can cut and paste the tracking number to the other items.  You'll still have to call to get the defects on the radar for removal.

Sorry bubbleman, hit the wrong reply button.

[jason_incognito]

I had to call. My account has everything set for auto payment of my fees. I looged on and I was restricted for non payment.

What a cluster those calls were.

#1 I told her the issue and before I could get very far she put me on hold and them transferred me to PayPal. It was not a PayPal issue. They had never sent a charge to PayPal. I not only had money in the account, but PayPal is linked to my checking and like 3 other cards.

#3 or 4 kept rephrasing what I said. "Thank you. I understand that you have automatic payments set up but your payment was declined. Is that correct?" No. I have auto payment and you never charged me through that. "So your auto payment was declined?"

Somewhere later...."So you want to know how to make a payment?"

I wanted to know that auto pay was set up properly since if it was, they would have charged my fees..... but since they didn't autopay must not have been set up right even though my account shows that autopay is set up......

finally made a payment and I'm sure I'll deal with the same thing next month.....