I have a problem with eBay showing recent buyer feedback on my active listings, but not my response.

[sextons-sweet-deals]

I will try to keep this short as possible. 

Yesterday 10/21, I see a neutral feedback from a buyer. This is a false feedback showing in my active listings now, but not showing my response to the buyer's post. NOT COOL eBay! You're shooting me and yourself in the foot!

This is what the buyer stated: Love it shipping was very slow but I will order from you again thank you and God bless 🙏

This is my response to their feedback: Love what? You never received the item because I cancelled order based on your location and the many negative and neutral feedback you have left for sellers. Location looks like a lodge / motel or a weekly / monthly room rental. No room number noted in shipping address. Beware sellers! Always Google map and reading buyer's complete feedback profile helps. Not sure how this buyer can leave a neutral when the order was cancelled and never shipped.Something eBay needs to look into!

1. I immediately responded and put a request in to retract. The retraction request only goes to the buyer. Not eBay.

2. There is not an option to report the buyer for false claim per this type of issue.

3. When I cancelled the order, I even added the buyer to my block list immediately.

4. Why and how can a buyer who never received the item, order cancelled, refunded, and blocked from future purchase is still allowed to leave such feedback?

[mam98031]

I'm not sure that should be an issue.  The FB the buyer left doesn't hurt you in any way.  But your response IMHO does.  It was unnecessary and you are trying to shame the buyer.  If the buyer reports that comment you left, it will get removed and you will get at least a warning.

If I were a buyer looking at your FB, your comment would give me pause.  

[ittybitnot]

@sextons-sweet-deals 

If I go to your feedback page by clicking your number here i.e.  (10544) it shows the feedback and your response.  

If I try to view your feedback from one of your live listings, it displays that stupid intermediary feedback page where your response is not displayed.  However, if I continue and select "see all feedback" it is again displayed with your response.  

Basically, the feedback looks like the buyer left it for you, when it was intended for someone else.   I suppose you could ask for it to be removed, since there was no sale (cancelled) and never shipped.  BBL candidate. 

[inhawaii]

I'm with the others.

That's a terrible reply. 

You are lucky that it's doesn't show in some places.

[frankenhobbit]

I've seen a few of this kind of thread now, response to poor feedback that could be better thought out. 

In order to communicate in a manner that the recipient understands, you need to speak the same language. That's why it never makes sense to argue with an idiot. To a third party observer, they just see two idiots arguing. 

If you are going to respond to feedback. it should be really be targeted towards the observer, not the person who left the feedback. It's a chance to state your case to another prospective buyer. 

Not answer to the question you are asking, but more of an observation about this kind of thread in general. 

[fern*wood]

I can’t imagine a seller with your experience writing, believing and doing all the things you described in this post.  Of course cancelling a sale based on your suspicions would not nor should it prevent them from leaving feedback. 

[dhbookds]

here is where you can request removal of buyer left feedback:

https://www.ebay.com/sellerhelp/feedback

[sextons-sweet-deals]

I can't leave feedback to the buyer, just a response to their comment. 

They can leave feedback for an item cancelled, refunded, never received, no tracking, but able leave feedback as if they received it? Come on!

You know better as a seller & buyer. You didn't get 19,219 feedback without being a seasoned eBay member. 

[mam98031]

1. When you use the Seller Help screen to request a FB gets removed, it does NOT go to the buyer.  It goes to Ebay.  You are confusing the form to request a FB change, which does go to the buyer.

3.  What was the reason you selected when cancelling the transaction?  This is important.  What reason did you select?

[fern*wood]

Also, why do all your items show as private listings?  

[ajs_coins_and_alchemy]

Feedback replies are not a good way to communicate to the buyer who left the feedback.

Feedback replies are not a good way to communicate to other sellers who may deal with this potential buyer.

Feedback replies are a good way to communicate with YOUR potential future buyers.

I ALWAYS write my replies with the thought in mind of my future potential buyers being my true audience. I will write it as if I'm addressing the individual who left the feedback, but I am truly thinking about what I need to communicate to the next buyer.

I'm sorry, I don't see a single thing you said that achieves this goal. You "shamed" your buyer and addressed other sellers. You missed your target audience.

You made it very clear you want buyers to read this as you state you want it to show on your listings. Are you sure you want BUYERS to read THAT!?

[mam98031 · Accepted solution]

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@sextons-sweet-deals wrote:

I can't leave feedback to the buyer, just a response to their comment. 

They can leave feedback for an item cancelled, refunded, never received, no tracking, but able leave feedback as if they received it? Come on!

You know better as a seller & buyer. You didn't get 19,219 feedback without being a seasoned eBay member. 

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Depends on why the transaction was cancelled.  What reason did you select?

Some of those other reasons you state is not always true.  Depends on some specifics of what transpired.  For example, if the seller wins the case, the buyer can't leave FB.

I get it, you have been a seller for a long time.  Which is why your response to this neutral FB really surprised me.

[ajs_coins_and_alchemy]

I think the responses to both of their neutrals are surprising... no offense Sexton but I think you hurt yourself more in your replies than the FBs themselves hurt you...

[inhawaii]

If I bought an item on ebay and the seller canceled the transaction because he didn't like where I  lived, I would hope that I would be able to leave appropriate feedback.

[fern*wood]

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@inhawaii wrote:

If I bought an item on ebay and the seller canceled the transaction because he didn't like where I  lived, I would hope that I would be able to leave appropriate feedback.

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Exactly…talk about passing judgement on someone…based on a google image.  Then to explain out loud on your feedback profile that that is what you do!  I guess I need sales worse than you and don’t go looking for a reason to give money back.