I am open to your suggestions, I may be right, I may be wrong.

[ten_o_nine]

Buyer bought a watch from me then a couple of days later. they filed a return case, stating "defective or does not work"

I was not sure what the problem was but do have to accept the return as eBay approved.

I issued the return label and received the watch. It was wrapped in newspaper, no box, no papers, no tags, and had been resized with links at bottom of the box.

After I sent the free return label, buyer sends a message that they took a shower and noticed moisture on the watch at night.

You will notice that from the pressure and steam in the shower. Watches are designed to stand pressure when swimming but not showers, would you take a shower in your Rolex?

Shower steam is not the same as water resistant, the case will get hot from outside and when it cools it steams inside.

Maybe I am wrong, anyone out there that can provide an explanation other than the one I did?

I would like to include that in my return policy>

By the way, my return policy states that the item must be in the same condition, but eBay doesn't care about that, it looks like buyer can return in condition, and that's wrong.

[ten_o_nine]

@stainlessenginecovers 

Why? You don't believe me?

[ten_o_nine]

@stainlessenginecovers 

[mam98031]

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@ten_o_nine wrote:

@stainlessenginecovers 

---

devon@ebay 

kyle@ebay 

elizabeth@ebay 

Has there been a change to how much of a deduction can be taken by TRS on a Return Request?  How was this allowed if there wasn't?  New rule?

[kyle@ebay]

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@mam98031 wrote:

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@ten_o_nine wrote:

@stainlessenginecovers 

---

devon@ebay 

kyle@ebay 

elizabeth@ebay 

Has there been a change to how much of a deduction can be taken by TRS on a Return Request?  How was this allowed if there wasn't?  New rule?

---

Hey @mam98031 thanks for bringing this to our attention.  The rule has definitely not changed.  This seller should not have had the option to refund less than 50% of the order since it was through an open return.  We're not sure yet how this was able to happen, but we are investigating the situation, and will share any updates we receive here.  

[luckythewinner]

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@ten_o_nine wrote:

By the way, my return policy states that the item must be in the same condition, but eBay doesn't care about that, it looks like buyer can return in condition, and that's wrong.

---

eBay was not there to see what you shipped and was not there to see what you returned. So everything you claim is unsubstantiated in their eyes.

In some cases (Top Rated sellers, I think) the seller can deduct up to 50% from the return to cover damage.

[stainlessenginecovers]

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@ten_o_nine wrote:

@stainlessenginecovers 

Why? You don't believe me?

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@ten_o_nine 

Not that I didn't "believe" you, but as you can see in the posts by an ebay employee, you should NOT have been able to....

[stuff4divas]

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@huntfishdie45 wrote:

I believe the 50% refund for damaged returns is for TRS members only.

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@huntfishdie45   use to be, but not anymore, for awhile now>

An item is returned after it was used or damaged by the buyer

Sellers who offer free returns and who are not Below Standard are eligible for this protection

• You can deduct up to 50% from the refund to recover the lost value of the item
• We will take care of any issues directly with the buyer for you, including removing any negative and neutral feedback, defects, and open cases in service metrics

If eBay steps in to help at any stage, you'll no longer be able to deduct an amount from the buyer's refund. Learn more about refunding the buyer.

[toomuchstuffagain35]

A Rolex oyster case is designed to be able to take it, but even Rolex advise not to wear it in warm/hot water.

And let's face it, MOST watches aren't a Rolex.

[ten_o_nine]

@stainlessenginecovers 

Do you think eBay employees know about eBay more than long time sellers, I'll bet you I worked for eBay longer than most of them.

[ten_o_nine]

Just an update that I didn't like the outcome of this case, eBay refunded the buyer the rest of his money out of their pocket, and that is wrong.

By doing this, they are encouraging abusers of the return policies of eBay and sellers, if I thought I could sell the watch for more than $20, I would have refunded them more.

Now the buyer is sending me messages that I am the worst eBay seller and I am a scammer and fraud.

Yup, I am for this type of buyer.

Bad ending to all sellers!

[mam98031]

I think you got lucky on this one.  Being that the balance didn't come from you.  IDK how you were able to give such a low refund to the buyer, but as was said above, there is no rule that allows for this.  

Please don't get me wrong.  I agree with you that they buyer damaged the item.  Personally I don't think the refund should have been allowed for any amount of money.  The buyer admitted to the wrong doing.  In my world you would have been able to deny the return all together.  But unfortunately they don't play from my play book.

[stainlessenginecovers]

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@ten_o_nine wrote:

@stainlessenginecovers 

Do you think eBay employees know about eBay more than long time sellers, I'll bet you I worked for eBay longer than most of them.

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@ten_o_nine some do; usually the ones that post here do know the site and its policies and systems. 

I've been here since AOL days and I also know what the TRS Seller Protection is and it is NOT allowing a seller to just 'refund' 20%. 

[mam98031]

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@ten_o_nine wrote:

@stainlessenginecovers 

Do you think eBay employees know about eBay more than long time sellers, I'll bet you I worked for eBay longer than most of them.

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Sellers are NOT employees of Ebay. 

I mean an Ebay employee can be a seller but I take your statement to mean that you consider someone that is a seller is also an Ebay employee.  This of course is not even close to being true.