I am being scammed. Need Help

[noch_noch]

I am being Scammed! 

I sold a $4650 Chanel Bag on Ebay on May 4th 2018.   The buyer paypal the payment to my Paypal account on May 4th.  

Buyer requested to send the bag in her daugter's name because she is on vacation. 

I delivered the bag with UPS( I pay extra shipping) three days signature required on May 5th at UPS Store and informed the buyer with a copy or confirmation photo that she will received the bag either on 5/10 or 5/11.

The buyer wrote an email back right away and claimed that she would not purchased the purse if she knew i would delivered the bag through UPS service. 

The buyer prefers i delivered the package with USPS the priority mail which she believe the package will arrived on May10.  

I called to UPS and requested stop the delivery.   Then I wrote an email to offer a refund to the buyer. 

The buyer replied and requested to deliver the package with USPS priority mail on May7th morning and thank me for being patience and keep her updated.  

I delivered the package on May 7th morning with USPS (signature require), then I received an delivery address change request from the buyer.   She asked if I can deliver the package to her mom's house instead of the orignial address she provided to me.    She said her mom would be able to sign the package for her.    I went back to USPS and requested to change the delilvery address.  I also took picture of pacakage lable and email both lable picure and tracking number to the buyer.  

She replied to me "  You are awesome thank you so much".

Today, Paypal sent me an email regarding the buyer states that she did not authorized the purchase and initiated the paypal dispute.  I checked on USPS and traced the package,  It was delivered with in person signature.  

I called Paypal and Ebay for soltions. I also wrote an email with all documents, receipts, and email copies to provide evdiences.   Yes,  they will investigate this and get back to me sooon.   OF COURSE HOLD THE FUND.  

What should I do as a Ebay seller in order to protect myself ?   

Please advice.  Thank you so much

[a_c_green]

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@annindallas wrote:

"You are awesome. Thank you so much."

I suspect someone's daughter got Mom's credit card. Or she is simply insane. It happens.

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Plus, of course, the really good scammers are pleasant to deal with, not hostile. It doesn't help them to make you suspicious, after all... 

[slati_2013]

This scam works because the buyer knows the sale is too big for you to pass up. Whenever anyone asks me ship to a different address, I tell them and show them how to change the address on PayPal. Only ship to the address on the PayPal form. I am stunned that you allowed the buyer to request so many shipping changes. Again, it works because you have an eye on the big sale you made and not the obvious scan in the making. 

[ymeagainlord]

That's why there should be a pop quiz at the end.

Don't pass you don't get to start selling today.

[ymeagainlord]

Yep. Sometimes it's best to be like Elsa & Let it Go

[jonathankirkland]

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@annindallas wrote:

"You are awesome. Thank you so much."

I suspect someone's daughter got Mom's credit card. Or she is simply insane. It happens.

Sounds to me as if you did what you could. If paypal is investigating it, I wouldn't worry too much. I know that's easy for me to say. Paypal doesnt take this sort of thing lightly. I think you'll get it back, and everything will be okay.

Or paypal will rule in your favor. Please let us know.

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It would be nice if that were true, but it's simply not the case.

As a seller, (or a buyer even for that matter) you have to absolutely be proactive when something is wrong and keep pestering Paypal (or ebay, whatever the case may be) and constantly get and give updates on a case.

I have a horrible feeling about this one but I hope it somehow does work out of the OP, though I feel the chances are low sadly.

[pauls-parts]

I would get on a airplane and go get the **bleep** thing.