I am being scammed. Need Help

[noch_noch]

I am being Scammed! 

I sold a $4650 Chanel Bag on Ebay on May 4th 2018.   The buyer paypal the payment to my Paypal account on May 4th.  

Buyer requested to send the bag in her daugter's name because she is on vacation. 

I delivered the bag with UPS( I pay extra shipping) three days signature required on May 5th at UPS Store and informed the buyer with a copy or confirmation photo that she will received the bag either on 5/10 or 5/11.

The buyer wrote an email back right away and claimed that she would not purchased the purse if she knew i would delivered the bag through UPS service. 

The buyer prefers i delivered the package with USPS the priority mail which she believe the package will arrived on May10.  

I called to UPS and requested stop the delivery.   Then I wrote an email to offer a refund to the buyer. 

The buyer replied and requested to deliver the package with USPS priority mail on May7th morning and thank me for being patience and keep her updated.  

I delivered the package on May 7th morning with USPS (signature require), then I received an delivery address change request from the buyer.   She asked if I can deliver the package to her mom's house instead of the orignial address she provided to me.    She said her mom would be able to sign the package for her.    I went back to USPS and requested to change the delilvery address.  I also took picture of pacakage lable and email both lable picure and tracking number to the buyer.  

She replied to me "  You are awesome thank you so much".

Today, Paypal sent me an email regarding the buyer states that she did not authorized the purchase and initiated the paypal dispute.  I checked on USPS and traced the package,  It was delivered with in person signature.  

I called Paypal and Ebay for soltions. I also wrote an email with all documents, receipts, and email copies to provide evdiences.   Yes,  they will investigate this and get back to me sooon.   OF COURSE HOLD THE FUND.  

What should I do as a Ebay seller in order to protect myself ?   

Please advice.  Thank you so much

[emerald40]

What poster above said.

Never let the buyer dictate the terms of your listing.

You as the seller stick to the rules.  And if the buyer does not agree, then tell them you would be more than glad to cancel the listing.

This sounds like that con can you make change for a $100 bill.  The con artist continues to make more and more requests until he ends up with all your money.

I am so sorry OP.

It will not do much, but I would definitely make out a police report and if possible take her to small claims court.

[myangelandmyprincess]

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@missjen831 wrote:

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@rschissler wrote:

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@missjen831 wrote:

i Just want to know why you played musical shipping with the buyer? Why? All you need for seller protection against this type of chargeback is proof of shipment. Hopefully PayPal will accept one of your various tracking numbers. 

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I doubt Paypal will do anything.  The OP changed the shipping address.  You are never supposed to ship to anywhere other than the Paypal address.

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All she needs is proof of shipment to the buyers zip code. Both eBay and PayPal go by zip code. If the UPS store was in the buyers zip code, the seller ha proof of shipment but that’s not say PayPal will accept it since the OP intercepted the package.

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I got the feeling the original address wasn't the one paid with either ?  Because the buyer asked it to be sent to her daughter instead and then changed it to her mother?

[ymeagainlord]

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@jonathankirkland wrote:

I almost think new sellers should have to click on something that says "have you read this, that etc", some kind of pop-up agreement when the go to listing some worth $500 or more for the first time so they at least have a chance to review the basics and understand just how easy it is to be scammed here and what things NOT to do when selling here...

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Or even a brief tutorial followed by a pop quiz

[lewisburggold]

Wow what a mess you have gotten yourself into.  If its a scammer they played you like a fiddle.  It looks like all you can do is hope that was the same zip code but even then its not a solid win.  Truly sorry to hear that this happen to you.  Best regards

[ymeagainlord]

I really wish sellers would come here first not after the whole thing's gone south.

[maritzkodas-0]

Working with pay pal is becoming real nasty, they keep the money for longer periods of time; I wish EBay can have another safe way to make business.

[ymeagainlord]

Be careful what you wish for.

[castlemagicmemories]

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@jonathankirkland wrote:

I almost think new sellers should have to click on something that says "have you read this, that etc", some kind of pop-up agreement when the go to listing some worth $500 or more for the first time so they at least have a chance to review the basics and understand just how easy it is to be scammed here and what things NOT to do when selling here...

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That would make sense, but then there would be those who wouldn't read a thing and just click the box that said they did.

Ebay can provide the info but sadly can't make anyone actually read it.

[varietysales4usa]

I sometimes have to deal with scammers like this but it's rare. Anytime I am asked to change the address, I see it as a huge red flag and have the order cancelled. Customers will return my sold items every now and then, usually jewelry or purses that did not work out for them on the first day they got it, and most of them are honest and the return goes smoothly. However one time I knew a customer was trying to scam me based on their actions so I had an investigation opened up and eBay ended up ruling in my favor. I guess your best bet now is to see how the investigation works out, and try to provide them with as much facts as possible.

[theposhmermaids]

Before you do anything else, you need to make a police report in your city, and start a fraud investigation with your local postmaster.  You may or may not get much help from ebay and paypal, but they will pay more attention if you have case numbers to give them.

I appears that you have been scammed.  Theives look for low feedback sellers who are selling expensive items.  I'm sorry that this has happened to you.

[jonathankirkland]

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@castlemagicmemories wrote:

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@jonathankirkland wrote:

I almost think new sellers should have to click on something that says "have you read this, that etc", some kind of pop-up agreement when the go to listing some worth $500 or more for the first time so they at least have a chance to review the basics and understand just how easy it is to be scammed here and what things NOT to do when selling here...

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That would make sense, but then there would be those who wouldn't read a thing and just click the box that said they did.

Ebay can provide the info but sadly can't make anyone actually read it.

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That is correct, but we then we could say to people "Did you read the rules before 'agreeing' to post the item?", and then it would be pretty much all on the seller at that point for failing to read something that was literally shoved right in their face.

And again, I'm ONLY recommending this for new sellers who try to sell an item worth more than say, $300-500 or something for the first time (which might just help save a lot of people form losing their one-time sale of a cell phone, tablet, laptop etc).

[d-k_treasures]

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@jonathankirkland wrote:

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@castlemagicmemories wrote:

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@jonathankirkland wrote:

I almost think new sellers should have to click on something that says "have you read this, that etc", some kind of pop-up agreement when the go to listing some worth $500 or more for the first time so they at least have a chance to review the basics and understand just how easy it is to be scammed here and what things NOT to do when selling here...

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That would make sense, but then there would be those who wouldn't read a thing and just click the box that said they did.

Ebay can provide the info but sadly can't make anyone actually read it.

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That is correct, but we then we could say to people "Did you read the rules before 'agreeing' to post the item?", and then it would be pretty much all on the seller at that point for failing to read something that was literally shoved right in their face.

And again, I'm ONLY recommending this for new sellers who try to sell an item worth more than say, $300-500 or something for the first time (which might just help save a lot of people form losing their one-time sale of a cell phone, tablet, laptop etc).

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Just have a random question come up after you click Yes that you read it, and if you give the wrong answer, it takes you back to read it again.

ANYTHING would help at this point.

[Anonymous]

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@varietysales4usa wrote:

I sometimes have to deal with scammers like this but it's rare. Anytime I am asked to change the address, I see it as a huge red flag and have the order cancelled...

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Bingo!!!! I agree end of discussion. I am not jeopardizing my seller protection

[jason_incognito]

eBay doesn't want to discourage people.

They need to replace all the sellers they lose.

[annindallas]

"You are awesome. Thank you so much."

I suspect someone's daughter got Mom's credit card. Or she is simply insane. It happens.

Sounds to me as if you did what you could. If paypal is investigating it, I wouldn't worry too much. I know that's easy for me to say. Paypal doesnt take this sort of thing lightly. I think you'll get it back, and everything will be okay.

Or paypal will rule in your favor. Please let us know.