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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

O.K., so this is IT. I am not going to list here anything else in the future - regardless of how many FREE listings eBay prefers to throw my way! Seriously considering not even relisting the ones already listed here, though I may give them some time to run out on their own.

 

I absolutely HAD it. Three times in a row - with weeks apart - a buyer claimed false reasons for returning an item, in order to get FREE shipping, by leaving me no chance to refuse the return shipping cost! eBay does NOTHING to protect the sellers against these kinds of atrocities. The buyer can open a case of return with literally ANY invented reason. eBay does not ask the buyer to provide a photo, or otherwise explain the reason, making it now even harder for sellers by extending the return times. JEWELRY HAS A 14 DAYS RETURN,  per eBay's own statement. My listings of jewelry have a 14 days return, also. Not 21, not 30. eBay nonchalantly announced to change this, for absolutely NO logical reason, because so many people being currently at home, the return time-frame could actually be shorter, but definitely not longer! 

 

30 days gives buyer plenty of opportunity to have a change of heart and mind, and simply return the item claiming non-existent "Item not as described," or even worse, DAMAGE the item and then claim that it was damaged already when sent by the seller. 

 

I describe my items correctly, and for the most part, provide 10-12 pictures for each. I accept returns with NO questions asked, but I am not going to pay for any more dishonest buyers to claim non-existent reasons for return. Strange to note, With hundreds upon hundreds of sales elsewhere: I did not have a SINGLE return on my other selling sites, for years! Not because I do not accept returns. My feedback on other sites is also 100% with NO returns, ever.

 

Add to the picture eBay's continued harassment for giving them all kinds of private information and being charged a tax of 12.5% on the tax portion of the sales come July - I am out. 

 

You are losing MASSES of honest, experienced and knowledgeable sellers - many of whom are much higher volume sellers than my little business - because you provide the most horrible customer service to your sellers, eBay! 

 

I think I have seen enough. Totally FURIOUS about people stealing my money that I work VERY hard to earn, and will no longer expose myself to this kind of abuse. 

I regret that I have EVER returned to this site, to be truthful. The way you are treating your sellers is ABYSMAL. The only entity making money here is YOU eBay - and your preferred few. 

 

Good luck to all sellers. Looks like some of you will need it...

PW

 

 

 

Message 1 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

I have quite good business background and Ebay scapegoating sellers does not make a common business sense. There are tons of articles written about business costs of  a consumer fraud, theft and various scams. To explain the issue to Ebay, I will use simple example of the bees:

1. The queen bee has worker bees that gather the honey (sellers listing their nice items),

2. Drones-  they do nothing but eat the honey ( Scammers preying on the sellers),

3. The queen must protect the worker bees (sellers) and get rid of the drones (scammers) in order for the beehive to thrive.

Ebay will not survive forcing sellers to quit and protecting scammers. Ebay has no more of good stuff for sale as it used to have so let Ebay keep kicking the sellers in the mouth and it will be a history!

 

 

 

Message 241 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

Oh GOD I hope so..
Message 242 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!


@thewid52 wrote:

I have quite good business background and Ebay scapegoating sellers does not make a common business sense. There are tons of articles written about business costs of  a consumer fraud, theft and various scams. To explain the issue to Ebay, I will use simple example of the bees:

1. The queen bee has worker bees that gather the honey (sellers listing their nice items),

2. Drones-  they do nothing but eat the honey ( Scammers preying on the sellers),

3. The queen must protect the worker bees (sellers) and get rid of the drones (scammers) in order for the beehive to thrive.

Ebay will not survive forcing sellers to quit and protecting scammers. Ebay has no more of good stuff for sale as it used to have so let Ebay keep kicking the sellers in the mouth and it will be a history!

 

 

 


That is a good analogy

PW🐿

Message 243 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!


@thewid52 wrote:

I just experienced the same treatment - Ebay highway robbery of the seller. Seller purchased BCBg  8.5 boots and claimed that they are defective because she cannot squeee a foot in. Bcbg shoes are selling in the upscale stores(Bloomingdale, Nordstrom. Dillards, Macys, Belk and many boutiques) with no complains about sizing. She also claimed that the boots were listed many times and returned although she bought them as soon as I listed the for a first time on Ebay. I have several shoes US 8,5 listed and I sold a few without complaints about sizing.  Ebay does not bother too be fair to sellers. We have to pay the shipping although the buyer lied through her teeth.

Ebay can kick sellers in the mouth but at the end they will dig their own grave because we will be leaving if we are ripped off and not protected. We cannot charge restocking fees and Ebay instead being fair to the seller finds it easier to cater to the buyer. At the end, they need sellers to list the attractive merchandise which they already lacking. Being there.

 

 


Sorry this has happened to you. All I can say is: Yepp. eBay MUST change its return policies to be more just and it CAN be done, if they really want to do it. If they want to keep long-time, experienced good sellers, that is.

PW 🐿

 

Message 244 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!


@mam98031 wrote:

You might try this.  Since you have Excel experience you can see I typed out the formulas you would need to use.

 

MP fee Wksht.JPG


There are lot of posts after this one that I didn't read yet so this may have been covered already.

 

From my understanding, the two changes that affect MP fees are:

 

  • The MP fee is also charged on sales tax - PP was not.
  • The transaction fee is per listing sold - PP was per order.

If that's correct

 

  • high priced, taxed items will have an increased fee because the fee is charged on tax. While the fee rate is lower, the amount subject to the fee is higher. The amount of increase will be the fee on sales tax less the fee savings on the item including shipping.
  • the transaction fee is going to increase fees for low cost items that generally sell multiple items per order. One .30 transaction fee for a 50 item order vs .30 transaction fee x 50.

How each seller is impacted is tied to their mix of items and the tax charged, if any.

 

I'm not in MP so specific details are hard to come by. Feel free to correct me on anything I'm mistaken on.

 

 



VintageCarMagazines

Message 245 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

I'm sure that they stated that there will be just one .30 transaction fee per order...not per listing.  I don't know if the have already changed that or if it starts in July.

Message 246 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!


@vintage-car-magazines wrote:

@mam98031 wrote:

You might try this.  Since you have Excel experience you can see I typed out the formulas you would need to use.

 

MP fee Wksht.JPG


There are lot of posts after this one that I didn't read yet so this may have been covered already.

 

From my understanding, the two changes that affect MP fees are:

 

  • The MP fee is also charged on sales tax - PP was not.
  • The transaction fee is per listing sold - PP was per order.

If that's correct

 

  • high priced, taxed items will have an increased fee because the fee is charged on tax. While the fee rate is lower, the amount subject to the fee is higher. The amount of increase will be the fee on sales tax less the fee savings on the item including shipping.
  • the transaction fee is going to increase fees for low cost items that generally sell multiple items per order. One .30 transaction fee for a 50 item order vs .30 transaction fee x 50.

How each seller is impacted is tied to their mix of items and the tax charged, if any.

 

I'm not in MP so specific details are hard to come by. Feel free to correct me on anything I'm mistaken on.

 

 


  • The MP fee is also charged on sales tax - PP was not.

YES, but it is important to also consider the reduction in Simplified Fee.  Each category has a reduction in fees by 0.55%.  That reduction should significantly help to offset the fact that Ebay will be applying the Simplified fee to sales tax.  Also considering that sales tax is typically not more than 10% of the money received from them.  So it isn't anywhere near the money make up of the balance of the transaction.

 

  • The transaction fee is per listing sold - PP was per order.

In July this is also changing in MP.  They are throwing out that 25 cent per transaction fee and replacing it in MP with the 30 cent per payment submitted just exactly as PP does it.

 

  • high priced, taxed items will have an increased fee because the fee is charged on tax. While the fee rate is lower, the amount subject to the fee is higher. The amount of increase will be the fee on sales tax less the fee savings on the item including shipping.

Yes but it is really important to remember TWO things.  One is that sales tax is no more than 10% of the amount received.  So it is only that 10% of the money that we are not use to getting charged a FVF on.  But then there is 90% of that sale that is getting a REDUCED rate from what we are currently paying in Ebay.  

 

A $2,000 sale with $200 in sales tax, with the seller being a store owner would break down as follows.

 

Currently in Ebay

183.00  9.15 % FVF

 63.80  2.9% PP processing fee.

246.80 Total fees

 

In MP it would be

253.00 @ 11.50 Simplified fees

 

That is an increase as you can easily see of 3.80.

 

If there was NO sales tax on that $2200 sale, your fee in current Ebay would be:

63.80 @ 2.9% PP fee

201.30  @ 9.15%

265.10  Total fees.

 

So if no sales tax was on this sale, in MP you would have 265.10 - 246.80 = 18.30 SAVINGS on fees in MP.

 

 

It is important to remain open minded about this as it will only take a little bit of non taxable sales to offset that increase.

 

For example  $100 worth of non taxable sales.

In Ebay currently

 2.90 in PP fees

9.15 @ 9.15% 

12.05  total fees

 

In MP

11.50  @ 11.50 total fees in MP.

 

That is a savings of 55 cents in fees per $100 of non taxable sales or $5.50 per $1,000, etc.  This is why only looking at your taxable sales will not give you an accurate picture.  And your non taxable sales does not have to be a 50/50 mix either.  In fact, no where close to it.

 

  • the transaction fee is going to increase fees for low cost items that generally sell multiple items per order. One .30 transaction fee for a 50 item order vs .30 transaction fee x 50.

Thank goodness they will be stopping this practice and it is nothing any of us have to be concerned with come mid July.

 

The specific details are hard for EVERYONE to come by, not just those not in MP or not registered to go into it in July.  Ebay is working on rewriting all the various policy pages and stuff because of the significant July changes in the program.  I've been working very hard to get Ebay to release this information and they are working hard to get it all ready for consumption.  

 

However there is no good excuse for this delay in publication.  We are 3+ weeks into me and many others asking questions with no answers yet.  It does however appear we may have some answers in the next week.  But no promises.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 247 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

That's a very long post to basically agree, and adding that the fee per listing is changing.

 

Side note....Your example of the fee increase has a small error. The increase in the fee $6.20....not $3.80.

 

There's not attitude in my reply so please don't read it that way. Written messages can sometimes read that way.

 

You've confirmed the point of my post in that it's NOT a reduction in fees. It will be a reduction for some and it will be an increase for others depending on the price of the items sold and the tax on them.

 

Each seller must put pencil to paper and see how it affects them. Once you can quantify how it affects you, you're able to make good decisions.



VintageCarMagazines

Message 248 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!


@vintage-car-magazines wrote:

That's a very long post to basically agree, and adding that the fee per listing is changing.

 

Side note....Your example of the fee increase has a small error. The increase in the fee $6.20....not $3.80.

 

There's not attitude in my reply so please don't read it that way. Written messages can sometimes read that way.

 

You've confirmed the point of my post in that it's NOT a reduction in fees. It will be a reduction for some and it will be an increase for others depending on the price of the items sold and the tax on them.

 

Each seller must put pencil to paper and see how it affects them. Once you can quantify how it affects you, you're able to make good decisions.


Nope you are absolutely right.  That is absolutely my bad.  Thank you for the catch.

 

Yes it is a mixed bag.  There are however other things that can help in the quest for lower fees.  If you are someone that get very many cancellations after the buyer pays, in MP they do not keep the fees.  You will get the entire fee refunded except for the 30 cent transaction fee.

 

For TRS sellers that qualify for the discount, there is a little increase on that discount because it will be calculated on the total Simplified Fee which has shipping, sales tax and money processing represented in it.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 249 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

Do you know how many times you have replied to people in this post? Too many. You continue to attack others that simply share their opinions. FYI - There are other opinions out there besides yours. Please allow others to post their opinions without you trying to force yours onto them. People posting an opinion does not require you to constantly question them. Have a good day. 

Message 250 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

Too bad.

Message 251 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

We don't need any lectures or links on what constitutes an Asian person. Please stop.

Message 252 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

I would disagree. She tends to question too many OP's here and not allow others to form or have an opinion that doesn't agree with her. Just look at how many times she has replied in this post. Allow people to post and share their opinions and don't always reply with questions or attack OP's. My two cents worth.

Message 253 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

Agree 100% Im in constant reminder every week about managed payments. I'm just a dad who sells to help with my kids racing and to help them with new parts and gear racing dirtbikes is expensive. I don't look at my self as a business but they do apparently selling out of my dining room makes me a business.
Message 254 of 261
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I HAVE SEEN ENOUGH, THANK YOU AND GOOD BYE!

Hello everyone,

 

This thread is getting a bit heated.  Please remember that it’s fine to disagree with others, but discussion should always remain courteous and respectful.

 

Thank you for your cooperation.

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