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How would you proceed with this return?

I talked about this in a earlier post but there have been some new developments.

Buyer buys 4 boxes of chocolate chip macadamia nut cookies.

A month later he opens a return saying i sent him the wrong flavor.

He says i sent him just plain macadamia nut.

I questioned the seller about how many were wrong or what exactly he received.

I asked if h could send me a picture of what he received. 

Of course I get no reply.

So I accept the return.

The return shows 4 of 4 items returned.

Today I received the return.

He sent back only 1 of the 4 boxes.  It's opened and half-eaten.

Besides that it is not the box i sent him. It has a Amazon sticker on it. 

I messaged the buyer again.

This time he responds admitting that he did order some of these cookies from Amazon.

I assured him the box he sent me was not from me. It came from amazon. 

I asked him at this point what he would like me  to do.

He said it would be nice if I sent him a box of chocolate chip macadamia nut or send him his opened box back. (very odd)

How would you proceed at this point?

 

 

Night Owls - Little River Band
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Re: How would you proceed with this return?

Fantastic news!

 

Now I regret that I made judgements about the buyer’s actions based on my assumptions of their character. 

Message 61 of 61
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